Polycom 14117800 manual Troubleshooting, Solving Problems in Kirk Wireless Server, No Sys-Object

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Chapter 15 Troubleshooting

This section provides you with general troubleshooting information, frequently asked questions, and describes how to upload IP firmware using the KIRK GWLOAD program.

This section includes information about:

•Solving Problems in KIRK Wireless Server 600v3 on page 199

•“Should You Need to Report a Problem” on page 201

•“Frequently Asked Questions” on page 202

•“Using the GWLOAD Program” on page 202

15.1 Solving Problems in KIRK Wireless Server 600v3

This section describes wireless troubleshooting procedures only. It is divided between KWS600v3 problems, repeater problems and handset problems. However, when one component is faulty, it is important to check the other parts of the installation as well.

Following is a summary of faults that may be encountered during a wireless PBX installation and the appropriate corrective actions. It is assumed that all other parts of the KWS600v3 are in order and that the user is familiar with the standard KWS600v3 troubleshooting procedures.

This section contains information about error messages/problems in:

•Administration Page of the KIRK Wireless Server 600v3 on page 199

•KIRK Configuration Tool for KIRK Wireless Server 600v3 on page 200

•“KIRK Repeater” on page 201

•“KIRK Handset” on page 201

15.1.1 Administration Page of the KIRK Wireless Server 600v3

The error messages that may occur on the KWS600v3 Administration Page are described in the following table.

Table 4 Error Messages on the Administration Page

Problem

LDAP replication is

down/stopped

Missing Skinny

license.

(Skinny) not available in the Prot (Protocol) field.

Action required

The LDAP replicator is not active. Check password. Check that the Master IP address of the LDAP Server is correct. Check that the LDAP replication service is enabled.

Obtain the Cisco Skinny licence from KIRK telecom.

No Sys-Object

LDAP replicator is not active. Check password. Check if LDAP replication service is enabled.

KIRK Wireless Server 600v3 Installation and Configuration Guide