Polycom 14117800 Frequently Asked Questions, Using the Gwload Program, Question General Answer

202Troubleshooting

15.3 Frequently Asked Questions

This section contains frequently asked questions about the KWS600v3.

Question - General Answer

Why is my single cell system continuously restarting itself?

On the Administration Page of the KWS600v3 (Configuration > DECT > Radio) - or in the Configuration Tool, set radio ID back to default (blank).

How can I see that I am using a multi-cell license?

On the Administration Page of the KWS600v3, look in Configuration

>General > Info for the System ARI code. If the first three numbers in the System ARI code is 100 you are using a multi-cell license.

How many channels does an internal call take?

An internal call takes two channels, one for each handset.

Where do I find the call statistics On the Administration Page of the KWS600v3, look in Administration for my system on the Administra- > DECT > Statistics for calls in, calls out, handover, and failures. tion Page?

Why is there no data in my call Call statistics are erased with loss of power. statistics on the Administration

Page?

I updated the firmware on the Master KWS600v3. Why will the KWS600v3 secondaries not sync up?

Firmware updates must be uploaded to all KIRK Wireles Server 600v3. It does not sync up with the Master KWS600v3.

What does the Master KWS600v3 do?

The Master KWS600v3 connects the DECT system to the call handler at each site.

15.4 Using the GWLOAD Program

This section describes how to reach the KWS600v3 through the GWLOAD program. It is necessary to use the GWLOAD program if the system GW Upload is chrashed and/or if KWS600v3 is restarted in TFTP mode (refer to “Resetting the KIRK Wireless Server 600v3 Hardware” on page 45 for more information). For download of the GWLOAD program, please contact emeadksupport@polycom.com.

1Once you download the GWLOAD program, install it by clicking on the setup.exe and by following the resulting Install Wizard prompts.

2Double-click the GWLOAD icon or locate the program under the Start menu to open the GWLOAD application on your desktop.

The following dialog box appears:

14117800, Ed.2.6