Polycom 14117800 manual Problem Action required, On all radio units with

200Troubleshooting

Table 4 Error Messages on the Administration Page

Problem	Action required
No DECT firmware	Check if radio firmware is missing. Check if radio is disabled
and System ARI code
on all radio units with
active radios.

Upload of firmware

failed

Password mismatch

Long name missing

Cn already exists

IPEI too long

IPEI too short

Check if you are uploading valid firmware files. Check if you are uploading radio firmware as IP firmware. Check if communication between PC and radio unit is interrupted.

Check that the password is correct (small letters, capital letters etc.). If password has been changed, the new password must be used for the whole installation.

You need to type a long name. Using Skinny and H.323 Protocol, type SEP followed by the IPEI number of the handset. The IPEI number is found either on a label under the battery, on the packaging label, or by pressing *99984*3 on the handset to be registered. The serial number consists of a five-digit handset type (manufacturer code) and a seven-digit handset number. Using SIP Protocol, type any name.

Long name already exists.

The serial number (IPEI) consists of a five-digit handset type (manufacturer code) and a seven-digit handset number.

15.1.2 KIRK Configuration Tool for KIRK Wireless Server 600v3

The error messages that may occur in the Configuration Tool are described in the following table.

Table 5 Error Messages in Configuration Tool

Problem

Get button is grayed - cannot click on it

The application fails to resolve the host name

Action required

The Get button uses the IP address to look up the host name. The Get button is only enabled, if the DHCP check box is disabled.

Check that you are online, and that IP address is correct and valid to the network.

LDAP Server tab is not visible

One or more Host Names not filled!

Check that the Master is LDAP Server check box in the Master tab is deselected.

When trying to save configuration files, all host names for the selected devices to be saved, must be defined. On the Master tab/Sync Master tab, empty host name fields are marked with a red exclamation mark. On the Secondaries tab, look for missing host names in the Host Name column.

14117800, Ed.2.6