Other Printer Problems
•Printer fails to turn on.
Possible causes include:
•Faulty AC wall outlet.
•Faulty AC cord.
•Blown fuse. Call your authorized Printronix service representative.
•Bad printer power switch. Call your authorized Printronix service representative.
•With the LCD Message Display indicator illuminated, the printer appears to be working, but nothing is printed.
Possible causes/solutions include:
•Verify that the labels are the correct type (direct thermal).
•Check that the roll is loaded with the direct thermal side facing up.
•Check that the transfer ribbon is correctly routed and has the ink side out.
•Check that the printhead assembly is properly closed by pressing down on both sides of the assembly.
•Check that the PRINTER CONTROL menu Print Intensity is set to the correct value.
•Check that PRINTER CONTROL menu Page Width value does not exceed the media width installed.
•Printing is faded or poor quality.
Possible causes/solutions include:
•Clean the printhead with a cleaning pen or a cotton swab soaked in alcohol.
•Adjust print speed and intensity in software.
•Verify that the PRINTER CONTROL menu Print Speed and Intensity are correct.
•Check that the printhead assembly is properly closed by pressing down on both sides of the assembly.
•Verify that the media and ribbon are the proper match.
•Verify that the correct side of the media is facing the printhead.
•Printing stops and ONLINE status indicator flashes.
Possible causes/solutions include:
•Possible problem with label gap sensor.
•Possible problem with label stock. Gap between the bottom of a label and the top of the next label should be at least 1/8 inch. Use only Printronix approved labels and tags.
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