
Chapter 5 Troubleshooting Common Situations
Table 13. LCD Message Troubleshooting
| Can |
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Displayed Message | User | Explanation | Solution |
| Correct? |
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BUFFER OVERFLOW | Yes | Host sent data after the | Check your serial host interface |
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| printer buffer was full. | parameter settings; if |
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| (serial interface) | necessary, change them so |
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| they match the settings of the |
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| attached host. |
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|
BUFFER OVERRUN | Yes | Receive overrun. (serial | Check your serial host interface |
|
| interface) | parameter settings; if |
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| necessary, change them so |
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|
| they match the settings of the |
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| attached host. |
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|
CONFIG DOES NOT | Yes | Attempt was made to | Enter the Save Config. |
EXIST/SAVE FIRST |
| Load, Print, Delete or use | |
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| a configuration as the | CONTROL menu and save the |
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| desired configuration using | |
|
| the configuration was | configurations |
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| never saved. | config. |
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|
CUTTER FAULT | Yes | 1. Cutter option was not | 1. Clear obstruction from cutter |
Check Cutter |
| able to complete a full | assembly. |
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| cut cycle due to a jam. | 2. Wait a few minutes for cutter |
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| |
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| 2. Cutter PCBA detected | circuit breaker to |
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| current overload and | automatically reset. |
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| opened circuit breaker |
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| on cutter PCBA. | Press CLEAR to clear the |
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| fault message and resume |
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| printing. |
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|
EC SOFTWARE FAIL* | Yes | Engine control software | Cycle power to the printer. |
See Manual |
| failure. |
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| If problem persists, contact your |
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| authorized service |
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| representative. |
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FILE EXISTS | Yes | Attempt was made to | Enter the File System |
Enable Overwrite |
| save a file using an | of the MAINT/MISC menu and |
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| existing stored file name. | enable the Overwrite Files |
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| feature to overwrite the existing |
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| file. |
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FILE SYSTEM FULL | Yes | Insufficient Flash memory | Enter the File System |
Delete Files |
| available to store file. | of the MAINT/MISC menu. Use |
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| Delete to delete unwanted files. |
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FILE SYSTEM FULL | Yes | Insufficient Flash memory | Enter the File System |
Optimize & Reboot |
| available to store file. | of the MAINT/MISC menu and |
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| use Optimize & Reboot feature. |
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