Printer Alarms, Fault Messages | Printronix T4204 guide

Chapter 5 Troubleshooting Common Situations

•Possible label jam.

•Check that the transfer ribbon and label stock are routed correctly.

•Possible software problem.

•Printer cuts (melts) through the transfer ribbon. The ribbon is advancing at the same rate as the label stock.

Possible causes/solutions include:

•Verify that the software has set the printing heat setting to the proper level.

•Verify that the PRINTER CONTROL menu Print Intensity value is set to the correct value.

•ONLINE status light is flashing.

Possible causes/solutions include:

•Check for Out-of-Media condition or missing labels in the middle of a roll.

•Check that the ribbon and label stock are correctly routed.

Printer Alarms

The printer has built-in alarms that monitor printer status and media stock conditions. Alarm messages display indicating the present status of the printer and media stock levels. The alarms also indicate if the printer electronics detect an error condition.

Fault Messages

If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off and the message display indicates the specific fault. Fault messages are summarized in Table 13.

Displayed faults fall into one of two categories:

•Operator correctable

•Field service required

194

Image 194

Printronix T4204 manual Printer Alarms, Fault Messages

Contents

User’s Manual T4204 Label Printer Page License Software License AgreementDefinitions Disclaimer of Warranties and Limitation of Remedies Limited Software Product WarrantyRemedy Government Restricted Rights Communication NoticesTermination of License Agreement Acknowledgement of Terms and Conditions German Conformity Statement Trademark Acknowledgements Important Warranty Information Table of Contents Table of Contents LinePrinter Plus Submenus 125 Specifications Table of Contents Introduction Printronix ThermaLine Help Desk Conventions FeaturesT4204 Label Printer T4204 Label Printer Dynamic Print Control Thermal Printer TechnologyPrinting Process Direct Thermal Media Selection Media SelectionRibbons Emulations Hardware Options Unpacking The Printer Unpacking The PrinterBar Code Verification Page Check List Printer Installation Avvertenza Printer Installation Centronics parallel interface cable Bail lock Printer Installation Controls & Indicators Operation Power Switch Power SwitchPowering On The Printer Secondary Control Panel Keys Operating ModesPrimary Control Panel Keys Loading Media Loading Media Loading Roll Media Loading Roll Media Roll Guide Media Roll Media Width Pressure Control Knob Settings Page Loading Fanfold Media Loading Fanfold Media Media Sensor Assembly Platen Printhead Fanfold Media Label Width Pressure Control Knob Settings Printhead Assembly Label Pressure Control Knob Loading Ribbon Skip this section when using Direct Thermal MediaLoading Ribbon Page Label and Ribbon Loading Diagram Label Rewinding Label Rewinding Label Rewinder Spindle Label Rewind Clip Label Peel Off Label Peel Off Label Rewinder Spindle Label Liner Peeled Label Area Sensor Assembly Horizontal Adjustment Label Variations And The Label Sensor Calibrating The Transmissive And Reflective Sensors Calibrating The Transmissive And Reflective Sensors Run Calibrate Procedure Cleaning The Printhead Cleaning The Printhead Overview Menu Navigation JOB Select PRT ConfigClear Enter Using The Secondary Control Panel Using The Secondary Control PanelMoving Within The Configuration Menu Configuration Main Menu Menu Navigation Press Selecting a Menu OptionSelecting a Menu Option Offline Printer Control Changing Printer SettingsOffline Config Control Saving a Configuration Saving a Configuration Offline CONFIG. Control CONFIG. Exists Modifying a Saved Configuration Modifying a Saved Configuration Printing a Configuration Printing a Configuration CONFIG. does not Sample Configuration Printout sheet 1 Sample Configuration Printout sheet 2 Sample Configuration Printout sheet 3 Save Config CONFIG. Control MenuLoad Config CONFIG. Control Menu Power-Up Config Print ConfigDelete Config Protect Configs Active IGP Emul Menu Active IGP Emul Menu Emulation Menu Maint / Misc Menu Maint / Misc Menu Hex Dump Mode AlarmPower-Up State PTX Setup Option File System Cancel KeyDownloaded Fonts Auto Locking Set Lock Key Examples Auto Label MapAuto Map Select Example 1 Simple Case Example 2 Uneven Number Case Example 3 Blank Label Case Power Saver Time Compatibility Host Interface Menu Host Interface Menu Trickle Time Auto SwitchingPort Type Timeout Report Status PI Ignored Centronics ParallelData Bit Data Polarity Busy On Strobe Prime SignalResponse Polarity Latch Data On Data Protocol SerialInterface Type Series1 1 Char Response Characters Printer State Stop Bits Baud RateWord Length Parity Poll Character Data Terminal ReadyRequest to Send One Char Enquiry Poll ResponseIdle Response Bit Printer Status Printer StatusENQ and ENQ/STX Ieee 1284 Parallel Bidirectional Ieee Ethernet Ethernet Ethernet Parameters Menu Ethernet Params Printer Control Menu Printer Control Menu Width Length Print Intensity Print ModePrint Speed Media Sensor Hor Image Shift Media HandlingPaper Feed Shift Ver Image Shift Calibrate Clip Error RecoveryTear-Strip Time Font Memory Font Memory MenuFont Memory Menu Max Cache Memory Activating Font Memory OptionsMax Char Memory Max Cache Size Font WeightInstalled Fonts Max Cached Char Diagnostics Menu Printer Tests Print Statistics Diagnostics MenuSystem Memory IGP/PGL Emulation IGP/PGL FeaturesIGP/PGL Emulation Configuring The Emulation With The Control Panel Configuring The Emulation With The Control Panel IGP/PGL Submenu IGP/PGL Autowrap Define CR Code Carriage ReturnDefine LF Code Line Feed Select Sfcc Slash CR EditSelect Font Autoeject Extended Execute Copy Skip Command PrefixPower On IGP/PGL Optimized Ratio Barcode OptionsUPC Descenders Interleaved 2/5 Selection AI 00 Spaces Host Form LengthPGL Normal Select SO Char IGP 100 Compatibility Error ReportDo FF at TOF Ignore Character IGP/PGL Character Set Menu Select Font IGP/VGL Emulation IGP/VGL FeaturesIGP/VGL Emulation Configuring The VGL With The Control Panel Configuring The VGL With The Control Panel Sfcc & Pwrup Power UpIGP/VGL Submenu Format Power Up FPower Up PY Ignore Dots Graphics OptionsSlash Append Rotated Rot. Char Size True Vert 1/10Absorb after PY Ignore Spaces Width Limit Table Height Max. Width Param Width LimitAbsorb After PN Error Handling Ignore / DB8 Setup Ignore Ch#2 Ignore CharsIgnore Ch#1 PI Control ResolutionFont Options Host PI Max PI IGP/VGL Character Set Menu Font Options LinePrinter+ LinePrinter Plus EmulationLinePrinter Plus Emulation Printer Protocol LinePrinter Plus SubmenusLinePrinter Plus Submenus Font Attributes Feed Printer ProtocolOrientation Typefaces CPI/LPI SelectFont Attributes Italic Print Proportional SpacingBold Print Slash Zero Text Position Text PositionPlot Attributes Margins Logical Form Format Forms Length Margins PhysicalPerforation Skip Form Width Define CR Code LinePrinter Plus P-Series EmulationControl Code Series Define LF Code Auto LFOverstrike Evfu Select Character Set Sfcc d CommandAlt. Set 80-9F PSeries Dbl High Series Character Set Menu Character Set from LinePrinter Plus P-Series XQ Emulation Series XQ Gothic Typeface Compressed PrintElong/Alt. Font Upper Case Select Slew Relative LinePrinter Plus Serial Matrix Emulation LinePrinter Plus Serial Matrix Emulation Printer Select Alternate Set 80-9F Serial Matrix Character Set Menu LinePrinter Plus Proprinter XL Emulation Proprinter XL CPI Condensed LinePrinter Plus Proprinter XL Emulation Proprinter XL Character Set Menu Character Set Epson FX LinePrinter Plus Epson FX EmulationLinePrinter Plus Epson FX Emulation Define LF Code LinePrinter Plus Epson FX Character Set Menu LinePrinter Plus Epson FX Character Set Menu Simple Protocol Converter Coax/Twinax EmulationStandard C/T Interface Coax/Twinax Emulation Simple Protocol Converter Coax Emulation Menu Cthi Active Char Set Char Set SelectTranslation Table Coax Emulation Menu SCS Buffer Control Buffer ReprintDevice ID Early Print Complete Change Case Cancel IGP/DCUPTX Transparent Control Set Text Orientation Compatibility Options Image Buf SizeIntervention Req CR at MPP+1 Null Suppression Position Aft FF 4234 onlyLast Char = FF FF Validity FF After Job Translate TableHost Override CR, EM, And NL 3287 only Buffer Print Format ControlMax. Print Width Twinax Emulation Menu Primary Set 5225 Twinax Emulation Menu OCR B PTX Transparent Device AddressWorld Trade Lead-in Char LAC Option Graphic Chek ErrGraphic Chek Code LAC Approx Host Override Logical Buff Size SPC Coax ParamsSPC Type Image Buff Size NL at MPP+1 Translation TblSPC Null Suppression SPC Twx Params SPC Twx Params SPC Char Set Printer TypeSfcc Char Downloading Software To Flash Memory Loading Flash MemoryDownloading Software To Flash Memory Loading Flash Memory Insert disk #1 Press a key when readyInsert disk #2 Press a key when ready Downloading Software To Flash Memory Downloading Optional Font Files To Flash Memory Debug Downloading Optional Font Files To Flash Memory94021.DWN DWN 94023. DWN \ Copy /B FILENAME.DWN LPT1Return \ Copy /B FILENAME1.DWN+FILENAME2.DWN+… LPT1 Return Error DC Testing HardwarePlease Wait Diagnostics Error Dram AT Error Security Error NvramFailure Pcba Error Program Error Short AT Boot Code Security Code Error WrongResetting Checksum 176 Standard Host Interfaces Optional Host Interfaces Centronics Parallel Interface Centronics Parallel Interface Centronics Parallel Interface Signals Byte Mode Compatibility ModeNibble Mode Ieee 1284 Parallel Interface Signals Signals Nibble RP1 RP2 Terminating Resistor ConfigurationsTerminating Resistor Configurations Removal And Installation Terminating Resistor Configuration Pull-Down RP1 Pull-Up RP2 RS-232 RS-232 And RS-422 Serial InterfacesRS-232 RS-422 RS-232 And RS-422 Serial Interfaces Printer Self-Test Printing Test Labels Improving Processing Time Troubleshooting Common SituationsTroubleshooting Common Situations Data Exchange None InterfacingData Exchange Controlling Print Quality Other Printer Problems Other Printer Problems Printer advances media, but ribbon does not advance Printer fails to turn on Printer Alarms Fault Messages Fault Messages Operator-Correctable Fault MessagesFault Messages Requiring Field Service Attention Buffer Overflow Config does notCutter Fault Buffer Overrun Label Present Framing ErrorGAP not Load Paper InstalledParity Error Option not Print Head HOT Power SupplyVolt Ribbon Detected Ribbon Fault Software Error Specifications Printing Appendix a Description Max Min Label/Tag Media SpecificationsT4204 Host Interfacing Indicators And SwitchesLists Of Approved Media Electrical Physical MemoryEnvironmental Options 206 Label And Tag Catcher Tray Hardware OptionsMedia Cutter PrintNet 10Base2 BNC Externally Mounted Interface OptionsCoax/Twinax Host Interface PrintNet 10Base-T UTP Externally Mounted Supplies And Accessories Genuine Printronix Thermal Transfer Ribbons Appendix B Supplies And Accessories Genuine Printronix Media Type Media Ribbon Features Typical Stock Applications Genuine Printronix Media Accessories Description Part Number Setting The Page Length Appendix C Ascii Control Codes Char Dec Hex Appendix D Xoff = Ctrl S DC3 217 218 Glossary Glossary Glossary Thermal Transfer Printing Index Diagnostics Passed Buffer Overflow Buffer Overrun Host Interface Maint / Misc 175 Restoring Boot Code Security Code ViolationPage 230 Page Visit our website at 750514-001E