Problem | Solution |
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|
Back of | • The transfer roller may be dirty. See “Cleaning the |
printouts are | Inside of the Printer” on page 6.8. |
dirty | • Check for leaking toner. Clean the inside of the |
| printer. |
Solid Color or | • The toner cartridge may not be installed properly. |
Black pages | Remove the toner cartridge and reinsert. |
A | • The toner cartridge may be defective and need |
replacing. Install a new toner cartridge. | |
• The printer may require repair. Contact a service | |
representative. |
Loose toner | • Clean the inside of the printer. |
•Check the paper type and quality. See “Paper Specifications” on page 10.1.
•Install a new toner cartridge. See “Replacing Toner Cartridges” on page 6.4.
• If the problem persists, the printer may require repair. Contact a service representative.
Character | Character voids are white areas within characters that |
Voids | should be solid black: |
A | • You may be printing on the wrong surface of the |
paper. Remove the paper and turn it over. | |
• The paper may not meet paper specifications. See | |
page 10.1. |
Horizontal | If horizontally aligned color or black streaks or |
stripes | smears appear: |
AaBbCc | • A toner cartridge may be installed improperly. | |
Remove the toner cartridge and reinsert. | ||
AaBbCc | • A toner cartridge may be defective. Install a new | |
AaBbCc | toner cartridge. | |
• If the problem persists, the printer may require | ||
AaBbCc | ||
repair. Contact a service representative. | ||
AaBbCc |
|
| Problem | Solution | |
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| Curl | If the printed paper is curled or paper does not feed | |
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| into the printer: |
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| • Turn the stack of paper over in the paper tray. Also |
|
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| try rotating the paper 180° in the tray. |
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Understanding Display
Messages
Messages appear on the SmartPanel program window or the control panel display
NOTE: When you call for service, it is very helpful to tell the service representative the display message.
Message | Status | Do this... | |
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| |
Adjusting | Auto color reg is in the | Till the message is turned to be | |
Registration | process. Please wait. | Ready, please wait up to 120 | |
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| seconds referring to page 3.4 | |
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| |
ADC Not | A problem has | Contact a service | |
Confirm Error | occurred in the ADC in | representative. | |
| the printer. |
| |
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| |
Cover Open | The top cover or | Close the top cover or access | |
Install | access door is open. | door firmly. Otherwise, Install | |
Otherwise, the paper | the paper transfer belt. | ||
Transfer Belt | |||
transfer belt is not |
| ||
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| ||
| installed in the printer. |
| |
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| |
[Color] Toner | The corresponding | Replace the corresponding | |
Empty | toner cartridge in your | toner cartridge with a new one. | |
| printer is empty, and | See page 6.4. | |
| the printer will stop |
| |
| printing until a new |
| |
| toner cartridge is put |
| |
| into the printer. |
| |
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| |
Dev. Motor error | A problem has | Unplug the power cord and | |
| occurred in the | plug it in again. If the problem | |
| development motor of | persists, call for service. | |
| the printer. |
| |
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7.14
