7 Solving Problems
This chapter provides helpful information for what to do if you encounter an error while using your printer.
This chapter includes:
•Troubleshooting Checklist
•Solving General Printing Problems
•Clearing Paper Jams
•Solving Print Quality Problems
•Understanding Display Messages
•Common Windows Problems
•Common Macintosh Problems
•Common Linux Problems
Troubleshooting Checklist
If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
Status | Response |
|
|
Make sure that the On | • If the button light is off, check the power cord |
Line/Continue button | connection. Check the power switch. Check the |
on the control panel is | power source by plugging the power cord into |
green and “Ready” is | another outlet. |
shown on the | • If the button light is red, check the display |
SmartPanel program | message and go to “Understanding Display |
window or the control | Messages” on page 7.14. |
panel display |
|
only). |
|
|
|
Print a demo page to | • If a demo page does not print, check the paper |
verify that the printer is | supply in the paper tray. |
feeding paper correctly. | • If the paper jams in the printer, go to “Clearing |
See 2.7. | Paper Jams” on page 7.4. |
| • If an error message appears on the display, go |
| to “Understanding Display Messages” on |
| page 7.14. |
|
|
Check the demo page to | If there is a print quality problem, go to “Solving |
see if it is printed | Print Quality Problems” on page 7.12. |
correctly. |
|
|
|
Print a short document | • If the page does not print, check the cable |
from a software | connection between the printer and the |
application to verify that | computer. |
the computer and printer | • Check the print queue or print spooler to see if |
are connected and are | the printer has been paused. |
communicating correctly. | • Check the software application to ensure that |
| you are using the proper printer driver and |
| communication port. If the page is interrupted |
| during printing, go to “Solving General Printing |
| Problems” on page 7.2. |
|
|
If completing the | • See “Solving General Printing Problems” on |
checklist does not | page 7.2. |
resolve the printer | • See “Understanding Display Messages” on |
problem, check the | page 7.14. |
following troubleshooting | • See “Common Windows Problems” on |
sections. | page 7.17. |
| • See “Common Macintosh Problems” on |
| page 7.17. |
| • See “Common Linux Problems” on page 7.17. |
|
|
7.1
Solving Problems
