Solving Problems
7.
17

Common Windows Problems

NOTE
: Refer to the Microsoft Windows 98SE/Me/NT 4.0/2000/
2003/XP U ser’s Gu id e th at came w ith your PC fo r fur the r
information on Windows error messages.

Common Macintosh Problems

Problem Possible Cause and Solution
“F ile in U se” m e ss ag e
appears during
installation.
Exit all software applications. Remove all software
from the StartU p Group, then restart Windo ws.
Reinstall the printer driver.
“Error Writi ng to LPTx”
message appears. • Ensure that all cables are connected correctly
and the printer is on.
• If bi-directional commun ication is not t urned on
in the driver, will also cause this message.
“General Protection
Fault”, “E x c ep ti on O E ”,
“Spool32”, or “Illegal
Operation” messages
appear.
Close all other applications, reboot Windows and
try prin ti ng ag ain .
“F ail To Print”, “ A printer
timeout error occurred.”
messages appear.
These messages may appear during printing. Just
keep waiting until the printer finishes printing. If
the message appears in standby mode or after
printing has been completed, check the
connecti on an d/or wh e ther an error ha s occurre d.
Problem Possible Cause and Solution
The printer does not
print a document from
Acroba t Reader.
You sho u ld ch ang e the Pri nt M e tho d o pti o n to
Print as Im age
when you pr int from Acrobat
Reader.
The document has
printed, but the print
job has not
disappeared from the
spooler i n Mac OS
10.3.2.
Update your Mac OS to OS 10.3.3 or higher.

Common Linux Problems

Problem Possible Cause and Solution
I can’t change settings
in the configuration
tool.
Y ou need to have administrator privileges to be able
to change global settings.
I am using the KDE
desktop but the
configuration tool and
LLPR w on’t start.
You may not hav e the GTK libraries installed. These
usually come with most Linux distributions, but you
ma y have to install th em manually. Refer to your
dist r ib u tio n’s in st al la ti on m a nu a l fo r m or e det a ils
abo ut in stalli ng ad di tio na l pack age s.
I jus t in st a l led th i s
package but can’t find
entries in the KDE/
Gnome menus.
Some versions of the KDE or GNOME desktop
environments m ay require that you restart your
session for the changes to take effect.
I get a “Some options
are not selected” error
message while editing
the printer settings.
Some printers have conflicting settings, meaning
that some settings for two options can’t be selected
at th e same time. When y ou change a se tting and
the Printer Package detects such a conflict, the
conflicting option is changed to a “N o Choice” value.
You have to choose an option that does not conflict
before being able to submit the changes.
I can’t make a printer
the system default. In some conditions, it may not be possible to
change the default queue. This happens with some
variants of LPRng, especially on recent RedHat
systems that use the “printconf” database of
queues.
When using printconf , the
/etc/printcap
file is
automatically refreshed from the database of
printers managed by the system (usually through
the “printtool” command), and the queues in
/etc/
printcap.local
are appended to the resulting file.
The default queue in LPRng is defined as the first
queue in
/etc/printcap
, and therefore it is not
possible for the Linux Printer Package to change the
default when some queues hav e otherwise been
defined using printtool.
LPD systems identify the default queue as the one
named “lp”. Thus, if there is already a queue by this
name, and if it doesn’t have an alias, then you won’t
be able to change the default. To work around this,
you can either delete the queue or rename it by
manually editing the
/etc/printcap
file.