Solving General Printing

Problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Problem

Possible Cause

Solution

 

 

 

The printer

The printer is not

Check the power cord connections.

does not

receiving power.

Check the power switch and the

print.

 

power source.

 

 

 

 

The printer is not

Select Samsung CLP-600 Series

 

selected as the

as your default printer.

 

default printer.

 

 

 

 

 

Check the printer for

After locating the problem, clear it. If

 

the following:

a printer system error occurs, contact

 

 

your service representative.

 

• The printer cover

• Close the printer cover.

 

is not closed.

 

 

• Paper is jammed.

• Clear the paper jam. See 7.4.

 

• No paper is

• Load paper. See 2.4.

 

loaded.

 

 

• The toner

• Install the toner cartridge. See 2.2.

 

cartridge is not

 

 

installed.

 

 

 

 

 

The printer may be

Check the message on the

 

in manual feed

SmartPanel program window or the

 

mode and out of

control panel display (CLP-600N

 

paper.

only), add paper to the Multi-purpose

 

 

Tray, and press the On Line/

 

 

Continue button on the printer’s

 

 

control panel.

 

 

 

 

The connection cable

Disconnect the printer cable and

 

between the

reconnect it.

 

computer and the

 

 

printer is not

 

 

connected properly.

 

 

 

 

 

The connection cable

If possible, attach the cable to

 

between the

another computer that is working

 

computer and the

properly and try to print a document.

 

printer is defective.

You can also try using a different

 

 

printer cable.

 

 

 

 

The port setting is

Check the Windows printer setting to

 

incorrect.

make sure that the print job is sent to

 

 

the correct port. If the computer has

 

 

more than one port, make sure that

 

 

the printer is attached to the correct

 

 

one.

 

 

 

Problem

Possible Cause

Solution

 

 

 

The printer

The printer may be

Check the printer properties to

does not

configured

ensure that all of the print settings

print.

incorrectly.

are correct.

(continued)

 

 

The printer driver

Reinstall the printer driver; see the

 

 

may be incorrectly

Software section. Try printing a

 

installed.

demo page.

 

 

 

 

The printer is

Check the display message on the

 

malfunctioning.

control panel to determine if the

 

 

printer is indicating a system error.

 

 

 

The printer

The paper source

For many software applications, the

selects print

selection in the

paper source selection is found under

materials

printer properties

the Paper tab within the printer

from the

may be incorrect.

properties window. Select the correct

wrong paper

 

paper source. For details, see the

source.

 

Software section.

 

 

 

Paper does

Paper has been

Remove paper from the tray and

not feed into

loaded incorrectly.

reload it correctly.

the printer.

 

Check that the paper size adjusters

 

 

 

 

are set correctly.

 

 

 

 

There is too much

Remove excess paper from the tray.

 

paper in the paper

 

 

tray.

 

 

 

 

 

The paper is too

Use only paper that meets printer

 

thick.

specifications.

 

 

 

A print job is

The job may be very

Reduce the complexity of the page(s)

extremely

complex.

or try adjusting the print quality

slow.

 

settings.

 

 

Adjust the print quality settings, such

 

 

as reducing the resolution. If you

 

 

have set the resolution to Best,

 

 

change it to Normal or Draft.

 

 

See the Software section.

 

 

Change the port setting to the USB or

 

 

network port to improve print speed.

 

 

Your printer prints A4-sized paper at

 

 

20 ppm and letter-sized paper at 21

 

 

ppm.

 

 

 

 

If using Windows

From the Start menu, choose

 

98SE/Me, the

Settings and Printers. Right-click

 

Spooling Setting

the Samsung CLP-600 Series

 

may be set

printer icon, choose Properties, click

 

incorrectly.

the Details tab, and then choose the

 

 

Spool Settings button. Select the

 

 

desired spool setting.

 

 

 

7.2

Solving Problems

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Samsung CLP-600 manual Solving General Printing Problems, Problem Possible Cause Solution