appendix
Symptom
Countermeasures
In a client, Audio On button does not appear or is | - | In the DVR server, check if the authority has been allowed. |
disabled. | - Check if you have connected with <Admin> or with a user | |
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| account with <Admin> authority, in the client. |
| - | Check if the client PC speaker is turned on. |
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The PAN / TILT camera is disabled or cannot be | - | If the PAN / TILT icon is disabled, check the authority setting for |
controlled in the client. |
| login. (The authority is set in the server.) |
| - | In most cases, if a client cannot control a camera, the server |
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| also cannot do that. Check if you can control the camera in the |
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| server. |
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The <There is no data drive.> message appears. | - | If there is a HDD in the settings, set the HDD to data drive. |
| - | If there is only a system HDD, install a data HDD additionally. |
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An additionally installed HDD does not appear in | - | Check if the capacity of the additionally installed HDD is |
the DVR. |
| supported by the system specifi cations. |
| - | Check if the type of the additionally installed HDD is supported |
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| by the system. |
| - | Even if the additionally installed HDD is supported by the system, |
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| if the HDD is not initialized in the Shell mode, the HDD may not |
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| appear in the DVR server. |
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| |
I have connected an external storage device | - The connected external storage device may not compatible with | |
(USB memory, USB HDD, or another USB |
| the DVR server. |
storage device) to the DVR system, but the |
| (Check the compatibility by calling the customer support center.) |
device does not appear in the DVR system. | - Connect the USB storage device to the USB port on the front | |
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| panel. If the device is not recognized, connect the device to the |
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| USB port on the rear panel and check if it is recognized by the |
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| DVR server. If the device is recognized when it is connected |
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| to the USB port on the rear panel, while it is not when it is |
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| connected to the port on the front panel, the USB internal AUX |
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| cable or the USB jack may be defective. |
| - | If, although the device is compatible with the DVR server, the |
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| device is not recognized when it is connected to the front or rear |
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| USB port, please call |
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