Samsung SNR-1162P/XET Disabled, Account with Admin authority, in the client, Server, DVR server

appendix

Symptom

Countermeasures

In a client, Audio On button does not appear or is	-	In the DVR server, check if the authority has been allowed.
disabled.	- Check if you have connected with <Admin> or with a user
		account with <Admin> authority, in the client.
	-	Check if the client PC speaker is turned on.
The PAN / TILT camera is disabled or cannot be	-	If the PAN / TILT icon is disabled, check the authority setting for
controlled in the client.		login. (The authority is set in the server.)
	-	In most cases, if a client cannot control a camera, the server
		also cannot do that. Check if you can control the camera in the
		server.
The <There is no data drive.> message appears.	-	If there is a HDD in the settings, set the HDD to data drive.
	-	If there is only a system HDD, install a data HDD additionally.
An additionally installed HDD does not appear in	-	Check if the capacity of the additionally installed HDD is
the DVR.		supported by the system specifi cations.
	-	Check if the type of the additionally installed HDD is supported
		by the system.
	-	Even if the additionally installed HDD is supported by the system,
		if the HDD is not initialized in the Shell mode, the HDD may not
		appear in the DVR server.
I have connected an external storage device	- The connected external storage device may not compatible with
(USB memory, USB HDD, or another USB		the DVR server.
storage device) to the DVR system, but the		(Check the compatibility by calling the customer support center.)
device does not appear in the DVR system.	- Connect the USB storage device to the USB port on the front
		panel. If the device is not recognized, connect the device to the
		USB port on the rear panel and check if it is recognized by the
		DVR server. If the device is recognized when it is connected
		to the USB port on the rear panel, while it is not when it is
		connected to the port on the front panel, the USB internal AUX
		cable or the USB jack may be defective.
	-	If, although the device is compatible with the DVR server, the
		device is not recognized when it is connected to the front or rear
		USB port, please call after-sales service to resolve this problem.

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