Xerox M118i, C118 manual Fault Codes, Symptom, Recommendation

9 Problem Solving

Symptom		Recommendation
Paper curls	•	Check that the paper is loaded correctly.
		Load paper in Trays 1, 2, 3 and 4 seam
		side up.
	• Load paper in Tray 5 (bypass tray) seam
		side down.
	• Load custom media in the Tray 5 (bypass
		tray).
	• Refer to the Paper and Other Media
		chapter for procedures.
Paper delivered to an output tray is not	•	Flip over the paper stack in the paper tray,
properly stacked up.		or rotate it head to toe.
Envelope jams	•	Refer to Paper Jams on page 85 for
		procedures.
	• The envelope can only be loaded in Tray 5
		(bypass tray).
Cannot store a document when using	•	Cancel the operation and try again after
[Doc.for Polling] due to full memory.		additional memory becomes available
		from deleting and printing the stored job.
The fax communication finishes with an error	•	Press the <Machine Status> button and
message.		select the [Error Information] to check the
		error status.
	• Refer to Fault Codes on page 98.
The machine will not answer incoming calls.	•	Select [Auto Receive] on the [Fax
		Receiving] Mode screen.
	• Refer to Fax Receiving Mode in the
		Setups chapter on User Guide.
The machine answers calls, but will not	•	If the job contains several diagrams, the
accept incoming data.		machine may not have enough memory.
	• Clear memory by printing then deleting the
		stored data.
An image is reduced on a fax transmission.	•	Check the original size of the documents.
		Documents may be reduced based on the
		paper specification at the receiving
		machine.
Received fax and report documents will not	•	Check the Received Settings in the Fax
print.		features. The received data is set to print a
		paper loaded in the non-use tray.
	•	Refer to Receive Settings in the Setups
		chapter on User Guide

Fault Codes

When a fault occurs, the screen displays a message on how to clear the fault.

98 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide