Fault Codes, Refer to the Paper and Other Media | Xerox M118i

9 Problem Solving

Symptom		Recommendation


Paper curls	•	Check that the paper is loaded correctly.
		Load paper in Trays 1, 2, 3 and 4 seam
		side up.
	• Load paper in Tray 5 (bypass tray) seam
		side down.
	• Load custom media in the Tray 5 (bypass
		tray).
	• Refer to the Paper and Other Media
		chapter for procedures.

Paper delivered to an output tray is not	•	Flip over the paper stack in the paper tray,
properly stacked up.		or rotate it head to toe.

Envelope jams	•	Refer to Paper Jams on page 85 for
		procedures.
	• The envelope can only be loaded in Tray 5
		(bypass tray).

Cannot store a document when using	•	Cancel the operation and try again after
[Doc.for Polling] due to full memory.		additional memory becomes available
		from deleting and printing the stored job.

The fax communication finishes with an error	•	Press the <Machine Status> button and
message.		select the [Error Information] to check the
		error status.
	• Refer to Fault Codes on page 98.

The machine will not answer incoming calls.	•	Select [Auto Receive] on the [Fax
		Receiving] Mode screen.
	• Refer to Fax Receiving Mode in the
		Setups chapter on User Guide.

The machine answers calls, but will not	•	If the job contains several diagrams, the
accept incoming data.		machine may not have enough memory.
	• Clear memory by printing then deleting the
		stored data.

An image is reduced on a fax transmission.	•	Check the original size of the documents.
		Documents may be reduced based on the
		paper specification at the receiving
		machine.

Received fax and report documents will not	•	Check the Received Settings in the Fax
print.		features. The received data is set to print a
		paper loaded in the non-use tray.
	•	Refer to Receive Settings in the Setups
		chapter on User Guide

Fault Codes

When a fault occurs, the screen displays a message on how to clear the fault.

98	Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

Image 100

Xerox M118i, C118 manual Fault Codes, Refer to the Paper and Other Media

Contents

Page Page Maximize Your Productivity Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Products Subject To Ordinary Export Regulations Table of Contents Copy Fax Maintenance Problem SolvingMail Print Appendix 109 Index 111 Before Using the Machine Xerox Welcome Center Orientation ConventionsText in Square Brackets Text in Angle Brackets Italic Typeface Related Information Sources Safety NotesElectrical Supply Maintenance Operator Accessible AreasCleaning Your Product Laser Safety Information Operational Safety InformationDo These Disconnect Device Ozone Safety Information Maintenance InformationDo Not Do These Product Safety Certification For ConsumablesRadio Frequency Emissions United States, Canada, Europe, Australia/New Zealand Regulatory Information CE MarkFor FAX Function FAX Send Header Requirements Data Coupler Information Canada Regulatory Information for Rfid Environmental ComplianceEnergy Star Canada About LicenseEurope OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Product Overview Identifying the Machine Components Connector Line Connector TELDocument Feeder Duplex Kit Button/Indicator Function System Controls Power On/Off Powering On Ground Fault Interrupter GFI Powering Off Power Saver Modes Low Power Mode Changing the Default Time Settings Sleep Mode Modes Copy Mail FaxLog In/Out Job Status CurrentAll Jobs Stop Delete Fax/E-mail Machine StatusPrint Job Consumables Error InformationReport/List Non-print Jobs System Settings Code SettingsSent Report Received Report Report/List Print Jobs Print Mode Billing Meter Emulation PCL Auditron Access Screen Recycled Paper Copying Procedure CopyLoad the Documents Document Feeder Document Glass Select the Features Constant Velocity Transport Glass Enter the Quantity Start the Copy Job Confirm the Copy Job in the Job Status Stop the Copy Job Copying Features Paper Supply Presets Paper Size screenPaper Type screen Auto Reduce/Enlarge Lighten/Darken100% Auto % Original Type Multiple-UpText Text & Photo Sided 1J1 Sided1J2 Sided 2J1 Sided Output Collated Mixed Size OriginalsUncollated Fax Procedure Fax Scan the Documents Specify the Destination Confirm the Fax Job in the Job Status Start the Fax JobStop the Fax Job Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Procedure Mail Mail Start the E-mail Job Confirm the E-mail Job in the Job Status Stop the E-mail Job Print Driver Features Print Skip Blank Pages Draft ModeUnix and Macintosh Paper and Other Media Loading PaperPreparing Paper for Loading Loading Paper into the Paper Trays Paper Tray 5 Bypass Tray Storing and Handling Paper Auto Tray SwitchingSupported Paper Sizes and Types Supported Paper Sizes Standard Sizes Non-standard Sizes Not available Length Supported Paper Types Paper Type Tray Tray 2, 3 Duplex KitPage Maintenance Cleaning the MachineOrdering Supplies Document Glass and Constant Velocity Transport Glass Replacing the Drum Cartridge Control Panel and ScreenDocument Feeder and Output Trays Removing the Old Drum Cartridge Recycling the Drum Cartridge Inserting the New Drum Cartridge Tape Replacing the Toner Cartridge Removing the Old Toner Cartridge Inserting the New Toner Cartridge Problem Solving Fault Clearance Procedure Problem Solving Paper Jams Paper Jams in Cover a Green Lever A1 Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover D Paper Jams in Exit Document Jams Paper Jams in Trays 1, 2, 3, and 4 2-4 are OptionalPaper Jams in Tray 5 Bypass Tray Paper Jams in the Document Feeder Cover Paper Jams in the Document Exit Problem Solving Troubleshooting Tables Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Fault Codes Refer to the Paper and Other Media Code Description and Corrective Action 02FFFF 100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Country Code AppendixDocument Jams, Paper Jams, and Paper Out during Copying Registered Data such as Forms Symbols Numerics 112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113