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Xerox C118, M118i manual Troubleshooting Tables, Symptom, Recommendation

Models: M118 C118 M118i

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Troubleshooting Tables

Troubleshooting Tables

If you are experiencing difficulties using the machine, check the suggestions in the following tables for advice. If this does not remedy the problem, refer to Fault Clearance Procedure on page 83.

Symptom	Recommendation


The machine will not power on.	• Check the power cord.
	• Check that the power switch is pressed to
	the <I> position.
	• Check that the AC outlet is supplying
	voltage. Connect another appliance to the
	outlet to verify the voltage supply.
	• Check that the <RESET> button on the
	right-hand side of the machine is not in the
	tripped (popped up) position. Push the
	button to reset.

The error indicator illuminates.	• Check whether a message is displayed on
	the screen. If a message is displayed,
	follow the instructions. If not, select [Error
	Information] on the [Machine Status]
	screen after pressing the <Machine
	Status> button on the control panel, and
	check the contents displayed on the
	screen.

The machine makes a squealing noise after it	• Between 3 to 5 minutes after powering off,
powers off.	the machine may make a squealing noise.
	This is not cause for concern, since
	various components within the machine
	are still powering off.

The document will not feed through the	• Check that the document feeder is not
document feeder.	overloaded. The document feeder can
	hold a maximum of 50 sheets.
	• Check that the document is fully inserted
	into the document feeder.
	• Using a lint-free cloth, lightly wipe the
	platen cushion on the underside of the
	platen cover.
	• Set the documents, and then check that
	the side guides are not too tight.

The machine does not display one of the	• Check that no paper trays are open. If a
paper trays as one of the Paper Supply	tray is ajar, the machine cannot sense its
selections.	connection.
	• Open and close each paper tray. If this
	does not rectify the problem, then power
	the machine off and then on.

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

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Xerox C118, M118i manual Troubleshooting Tables, Symptom, Recommendation

Contents

Page Page MAXIMIZE YOUR PRODUCTIVITY Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792Products Subject To Supplementary Export Regulations Prepared by The Document Company Xerox GKLS European OperationsBessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND Products Subject To Ordinary Export Regulations2 Product Overview Table of ContentsCopy Print MaintenanceProblem Solving E-mailIndex AppendixXerox Welcome Center 1 Before Using the MachineKey Operator ConventionsOrientation Text in Square BracketsCautions Text in Angle BracketsItalic Typeface WarningsElectrical Supply Safety NotesRelated Information Sources Warning MarkingsCleaning Your Product WARNING - Electrical Safety InformationOperator Accessible Areas MaintenanceDisconnect Device Laser Safety InformationOperational Safety Information Do TheseDo Not Do These Maintenance InformationOzone Safety Information United States, Canada, Europe, Australia/New Zealand Product Safety CertificationFor Consumables Radio Frequency EmissionsWARNING Use AWG26 or thicker telephone line to this equipment Regulatory InformationCE Mark For FAX FunctionData Coupler Information Radio Equipment & Telecommunications Terminal Equipment Directive CANADAEUROPE Energy Star Environmental ComplianceRegulatory Information for RFID Europe Recovery times from low power modeAbout License CanadaOpenSSL Original SSLeay Illegal Copies Postal Money Orders CanadaOther countries Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Product Recycling and DisposalProduct Recycling and Disposal Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 1 Before Using the MachineIdentifying the Machine Components 2 Product OverviewDuplex Kit Connector LINEConnector TEL Document FeederFunction Button/IndicatorSystem Controls Function Power On/OffPowering On Button/IndicatorPowering Off Ground Fault Interrupter GFILow Power Mode Power Saver ModesSleep Mode Changing the Default Time SettingsCopy ModesLog In/Out E-mailCurrent - page All Jobs - page Job StatusCurrent All JobsPrint Job Error Information - page Consumables - pageMachine Status Fax/E-mailNon-print Error InformationConsumables Report/List Non-print JobsReceived Report System SettingsF Code Settings Sent ReportPrint Meter Error History ReportReport/List Print Jobs Job History ReportTotal Billing MeterPrint Mode Serial NoEmulation Auditron Access Screen 2. Press the Enter button Recycled Paper1. Load the Documents Copying Procedure1. Load the Documents - page 2. Select the Features - page 3 CopyDocument Glass Constant Velocity Transport Glass 2. Select the Features4. Start the Copy Job 3. Enter the QuantityStop the Copy Job 5. Confirm the Copy Job in the Job Status2 Sided - page 54 Output - page Mixed Size Originals - page Copying FeaturesPaper Supply Auto PresetsPaper Size screen Paper Type screenAuto % Reduce/EnlargeLighten/Darken 100%Text & Photo Original TypeMultiple-Up Text4 Up 2 Sided1 Up 2 Upfor binding on the short edge OutputAuto Uncollated Mixed Size OriginalsCollated 1. Load the Documents - page 2. Select the Features - page Fax Procedure4 Fax 3. Specify the Destination - page 4. Start the Fax Job - pageFax button Scan the Documents2. Select the Features 3. Specify the Destination Stop the Fax Job 4. Start the Fax Job5. Confirm the Fax Job in the Job Status 1. Press the Stop button on the control Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 4 Fax1. Load the Documents - page 2. Select the Features - page E-mail Procedure5 E-mail 3. Specify the Destination - page 4. Start the E-mail Job - pageE-mail button 2. Select the FeaturesScan the Documents Address Enter/Next button 4. Start the E-mail Job3. Specify the Destination Job Status button 5. Confirm the E-mail Job in the Job StatusStop the E-mail Job Multiple Up Print Driver Features6 Print Job TypeUNIX and Macintosh Skip Blank PagesDraft Mode Loading Paper into the Paper Trays 7 Paper and Other MediaLoading Paper Preparing Paper for LoadingTo load paper into Tray 2, 3, and 4, go to step Short edge feed Tray 5 Bypass TraySupported Paper Sizes and Types Auto Tray SwitchingStoring and Handling Paper Standard Sizes Supported Paper SizesNot available Non-standard SizesWidth Not availableTray 2 Supported Paper TypesPaper Type TrayXerox CopyCentre/WorkCentre 118 Quick Reference Guide 7 Paper and Other MediaThe Document Glass and Constant Velocity Transport Glass 8 MaintenanceCleaning the Machine Ordering SuppliesRemoving the Old Drum Cartridge Replacing the Drum CartridgeThe Control Panel and Screen The Document Feeder and Output TraysInserting the New Drum Cartridge Recycling the Drum CartridgeHandle 4. Pull out the cartridge tape completely without breaking it5. Push the cartridge again so that it is correctly placed 6. Close Cover A until it latches and then close Tray 5 bypass trayPart Number Replacing the Toner CartridgeRemoving the Old Toner Cartridge Country4. Close the front cover Inserting the New Toner Cartridge1. Remove the new toner cartridge from the box Fault Clearance Procedure 9 Problem Solvingmachine does not print any page in the document, even though the first five pages were already received. You can use the Power Off Report to check the unprinted pages from such interruptions. Refer to Report Settings in the Setups chapter on User Guide Cover B Paper JamsDocument Feeder Cover Cover A Cover D Optional Tray 5 Bypass TrayGreen Lever A1 Paper Jams in Cover AGreen Lever A2 Paper Jams in Cover C Paper Jams in Cover BPaper Jams in Exit Paper Jams in Cover DPaper Jams in the Document Feeder Cover Document JamsPaper Jams in Trays 1, 2, 3, and 4 2-4 are Optional Paper Jams in Tray 5 Bypass TrayPaper Jams in the Document Exit Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 9 Problem Solving1. Pull up the knob to open the document feeder cover completely 2. Lift up the document feeder tray in the direction as shownRecommendation Troubleshooting TablesSymptom Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Symptom9 Problem Solving RecommendationRecommendation SymptomXerox CopyCentre/WorkCentre 118 Quick Reference Guide Symptom9 Problem Solving RecommendationRecommendation SymptomRecommendation Fault CodesSymptom Description and Corrective Action CodeXerox CopyCentre/WorkCentre 118 Quick Reference Guide 9 Problem SolvingCode Description and Corrective ActionDescription and Corrective Action CodeXerox CopyCentre/WorkCentre 118 Quick Reference Guide 9 Problem SolvingCode Description and Corrective ActionDescription and Corrective Action CodeXerox CopyCentre/WorkCentre 118 Quick Reference Guide 9 Problem SolvingCode Description and Corrective ActionDescription and Corrective Action Codepage 9 Problem SolvingCode Description and Corrective ActionDescription and Corrective Action Output QualityCode Machine Status button Xerox Welcome CenterDocument Jams, Paper Jams, and Paper Out during Copying 10 AppendixCountry Code Cautions and Limitations10 Appendix Registered Data such as Forms11 Index SymbolsNumerics Page Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 11 Index