Symptom Recommendation | Xerox M118i, C118 guide

			Troubleshooting Tables

	Symptom		Recommendation


	Solid density variations	•	Load fresh paper.
		• Check the quality of the documents.
		• Set the [Lighten/Darken] feature to a
			lighter or darker setting.
		• Replace the drum cartridge.

	Image loss	•	When copying a document from a larger
			paper size to a smaller size, reduce the
			image to fit onto the smaller paper size.
		• Set a slightly smaller document size (for
			example, copy 90% instead of 100%).
		• Select [Auto] on the [Paper Supply]
			screen.

	Misfeeds in the Tray 5 (bypass tray)	•	Remove the paper and reload the tray. Do
			not add paper to the tray when paper is
			already loaded. Instead, remove the paper,
			combine the additional paper with the
			paper from the tray and then reload the
			tray.
		• Check that paper tray guides are locked
			into position against the paper.
		• Check that the settings for Tray 5 (bypass
			tray) are correct and match the paper size
			and type on the screen.

	Jams in the document feeder	•	Open the document feeder and check that
			no paper or objects are inside.
		• Check that the document feeder cover on
			the document feeder is firmly closed.
		• Refer to Document Jams on page 90 for
			procedures.

	Paper jams	•	Use only recommended media.
		• Check that the paper is loaded correctly.
		• Flip the paper over in the paper tray.
		• Check that the paper tray guides are
			locked into position.
		• Do not use media that is torn, wrinkled, or
			folded.
		•	Load fresh paper.
		• Refer to Paper Jams on page 85 for
			procedures.

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

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Xerox M118i, C118 manual Symptom Recommendation

Contents

Page Page Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Maximize Your Productivity Products Subject To Ordinary Export Regulations Table of Contents Fax Copy Print MaintenanceProblem Solving Mail Index 111 Appendix 109 Xerox Welcome Center Before Using the Machine Conventions OrientationText in Square Brackets Italic Typeface Text in Angle Brackets Safety Notes Related Information SourcesElectrical Supply Operator Accessible Areas MaintenanceCleaning Your Product Disconnect Device Laser Safety InformationOperational Safety Information Do These Maintenance Information Ozone Safety InformationDo Not Do These United States, Canada, Europe, Australia/New Zealand Product Safety CertificationFor Consumables Radio Frequency Emissions FAX Send Header Requirements Regulatory InformationCE Mark For FAX Function Data Coupler Information Canada Environmental Compliance Regulatory Information for RfidEnergy Star About License CanadaEurope OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Identifying the Machine Components Product Overview Duplex Kit Connector LineConnector TEL Document Feeder System Controls Button/Indicator Function Powering On Power On/Off Powering Off Ground Fault Interrupter GFI Low Power Mode Power Saver Modes Sleep Mode Changing the Default Time Settings Copy Modes Fax MailLog In/Out Stop Delete Job StatusCurrent All Jobs Machine Status Fax/E-mailPrint Job Error Information ConsumablesReport/List Non-print Jobs Received Report System SettingsCode Settings Sent Report Report/List Print Jobs Billing Meter Print Mode PCL Emulation Auditron Access Screen Recycled Paper Document Feeder Copying ProcedureCopy Load the Documents Document Glass Constant Velocity Transport Glass Select the Features Start the Copy Job Enter the Quantity Stop the Copy Job Confirm the Copy Job in the Job Status Paper Supply Copying Features Auto PresetsPaper Size screen Paper Type screen Auto % Reduce/EnlargeLighten/Darken 100% Text & Photo Original TypeMultiple-Up Text 2J1 Sided Sided1J1 Sided 1J2 Sided Output Mixed Size Originals CollatedUncollated Fax Fax Procedure Scan the Documents Specify the Destination Start the Fax Job Confirm the Fax Job in the Job StatusStop the Fax Job Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Mail Procedure Mail Start the E-mail Job Stop the E-mail Job Confirm the E-mail Job in the Job Status Print Print Driver Features Draft Mode Skip Blank PagesUnix and Macintosh Loading Paper into the Paper Trays Paper and Other MediaLoading Paper Preparing Paper for Loading Paper Tray 5 Bypass Tray Auto Tray Switching Storing and Handling PaperSupported Paper Sizes and Types Standard Sizes Supported Paper Sizes Not available Length Non-standard Sizes Paper Type Tray Tray 2, 3 Duplex Kit Supported Paper TypesPage Document Glass and Constant Velocity Transport Glass MaintenanceCleaning the Machine Ordering Supplies Removing the Old Drum Cartridge Replacing the Drum CartridgeControl Panel and Screen Document Feeder and Output Trays Inserting the New Drum Cartridge Recycling the Drum Cartridge Tape Removing the Old Toner Cartridge Replacing the Toner Cartridge Inserting the New Toner Cartridge Fault Clearance Procedure Problem Solving Problem Solving Paper Jams Green Lever A1 Paper Jams in Cover a Green Lever A2 Paper Jams in Cover C Paper Jams in Cover B Paper Jams in Exit Paper Jams in Cover D Paper Jams in the Document Feeder Cover Document JamsPaper Jams in Trays 1, 2, 3, and 4 2-4 are Optional Paper Jams in Tray 5 Bypass Tray Paper Jams in the Document Exit Problem Solving Symptom Recommendation Troubleshooting Tables Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Fault Codes 02FFFF Code Description and Corrective Action 100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Appendix Country CodeDocument Jams, Paper Jams, and Paper Out during Copying Registered Data such as Forms Numerics Symbols 112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113