Xerox CopyCentre/WorkCentre 118 Quick Reference Guide | Xerox C118

9 Problem Solving

Xerox Welcome Center

For additional help. If you need any additional help on using your CopyCentre copier or WorkCentre copier/printer, you can:

1)Refer to this guide.

2)Contact the Key Operator.

3)Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome Center.

Please have your serial number at hand when contacting Xerox.

The Welcome Center will want to know the following information: the nature of the problem, the serial number of the machine, the fault code (if any), as well as the name and location of your company. Follow the steps below to look up the serial number of the machine.

1.Press the <Machine Status> button on the control panel.

<Machine Status> button

2.Select [Billing Meter] on the [Machine Status] screen using the <Select> button, and press the <Enter> button.

3.The Serial Number will be displayed.

NOTE: The serial number is also found on the metal plate on the left side of the machine behind Cover A. For more information, refer to Xerox Welcome Center in the Before Using the Machine chapter on page 7.

108	Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

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Xerox C118, M118i manual Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

Contents

Page Page Maximize Your Productivity Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Products Subject To Ordinary Export Regulations Table of Contents Copy Fax Mail MaintenanceProblem Solving Print Appendix 109 Index 111 Before Using the Machine Xerox Welcome Center Text in Square Brackets ConventionsOrientation Text in Angle Brackets Italic Typeface Electrical Supply Safety NotesRelated Information Sources Cleaning Your Product Operator Accessible AreasMaintenance Do These Laser Safety InformationOperational Safety Information Disconnect Device Do Not Do These Maintenance InformationOzone Safety Information Radio Frequency Emissions Product Safety CertificationFor Consumables United States, Canada, Europe, Australia/New Zealand For FAX Function Regulatory InformationCE Mark FAX Send Header Requirements Data Coupler Information Canada Energy Star Environmental ComplianceRegulatory Information for Rfid Europe About LicenseCanada OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Product Overview Identifying the Machine Components Document Feeder Connector LineConnector TEL Duplex Kit Button/Indicator Function System Controls Power On/Off Powering On Ground Fault Interrupter GFI Powering Off Power Saver Modes Low Power Mode Changing the Default Time Settings Sleep Mode Modes Copy Log In/Out FaxMail All Jobs Job StatusCurrent Stop Delete Print Job Machine StatusFax/E-mail Report/List Non-print Jobs Error InformationConsumables Sent Report System SettingsCode Settings Received Report Report/List Print Jobs Print Mode Billing Meter Emulation PCL Auditron Access Screen Recycled Paper Load the Documents Copying ProcedureCopy Document Feeder Document Glass Select the Features Constant Velocity Transport Glass Enter the Quantity Start the Copy Job Confirm the Copy Job in the Job Status Stop the Copy Job Copying Features Paper Supply Paper Type screen PresetsPaper Size screen Auto 100% Reduce/EnlargeLighten/Darken Auto % Text Original TypeMultiple-Up Text & Photo 1J2 Sided Sided1J1 Sided 2J1 Sided Output Uncollated Mixed Size OriginalsCollated Fax Procedure Fax Scan the Documents Specify the Destination Stop the Fax Job Start the Fax JobConfirm the Fax Job in the Job Status Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Procedure Mail Mail Start the E-mail Job Confirm the E-mail Job in the Job Status Stop the E-mail Job Print Driver Features Print Unix and Macintosh Draft ModeSkip Blank Pages Preparing Paper for Loading Paper and Other MediaLoading Paper Loading Paper into the Paper Trays Paper Tray 5 Bypass Tray Supported Paper Sizes and Types Auto Tray SwitchingStoring and Handling Paper Supported Paper Sizes Standard Sizes Non-standard Sizes Not available Length Supported Paper Types Paper Type Tray Tray 2, 3 Duplex KitPage Ordering Supplies MaintenanceCleaning the Machine Document Glass and Constant Velocity Transport Glass Document Feeder and Output Trays Replacing the Drum CartridgeControl Panel and Screen Removing the Old Drum Cartridge Recycling the Drum Cartridge Inserting the New Drum Cartridge Tape Replacing the Toner Cartridge Removing the Old Toner Cartridge Inserting the New Toner Cartridge Problem Solving Fault Clearance Procedure Problem Solving Paper Jams Paper Jams in Cover a Green Lever A1 Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover D Paper Jams in Exit Paper Jams in Tray 5 Bypass Tray Document JamsPaper Jams in Trays 1, 2, 3, and 4 2-4 are Optional Paper Jams in the Document Feeder Cover Paper Jams in the Document Exit Problem Solving Troubleshooting Tables Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Fault Codes Refer to the Paper and Other Media Code Description and Corrective Action 02FFFF 100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Document Jams, Paper Jams, and Paper Out during Copying AppendixCountry Code Registered Data such as Forms Symbols Numerics 112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113