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Xerox C118, M118i manual Code, Description and Corrective Action, Problem Solving

Models: M118 C118 M118i

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9 Problem Solving

Code		Description and Corrective Action


9Dxxxx	9D02xx	Check the remote machine or the telephone line. If the error cannot be
		resolved, contact the Xerox Welcome Center.
	9D07xx	resolved, contact the Xerox Welcome Center.
	9D07xx

	9D08xx

	9D09xx

9Fxxxx	9F09xx	Check the remote machine or the telephone line. If the error cannot be
		resolved, contact the Xerox Welcome Center.

B0xxxx		Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.

B2xxxx	B202xx	Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.
	B203xx	Xerox Welcome Center.
	B203xx

	B204xx

	B205xx

	B207xx

B4xxxx	B401xx	Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.
	B402xx	Xerox Welcome Center.
	B402xx

	B403xx

	B404xx

	B405xx

	B407xx

	B408xx

	B409xx

B5xxxx	B501xx	Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.

B6xxxx	B602xx	Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.

B7xxxx		Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.

E1xxxx		Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.

E2xxxx		Turn the power off and on. If the error cannot be resolved, contact the
		Xerox Welcome Center.

102	Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

Image 104

Xerox C118 Code, Description and Corrective Action, Problem Solving, Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

Contents

Page Page Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 MAXIMIZE YOUR PRODUCTIVITYPrepared by The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLANDProducts Subject To Ordinary Export Regulations Products Subject To Supplementary Export RegulationsTable of Contents 2 Product OverviewCopy Maintenance Problem SolvingE-mail PrintAppendix Index1 Before Using the Machine Xerox Welcome CenterConventions OrientationText in Square Brackets Key OperatorText in Angle Brackets Italic TypefaceWarnings CautionsSafety Notes Related Information SourcesWarning Markings Electrical SupplyWARNING - Electrical Safety Information Operator Accessible AreasMaintenance Cleaning Your ProductLaser Safety Information Operational Safety InformationDo These Disconnect DeviceDo Not Do These Maintenance InformationOzone Safety Information Product Safety Certification For ConsumablesRadio Frequency Emissions United States, Canada, Europe, Australia/New ZealandRegulatory Information CE MarkFor FAX Function WARNING Use AWG26 or thicker telephone line to this equipmentData Coupler Information Radio Equipment & Telecommunications Terminal Equipment Directive CANADAEUROPE Energy Star Environmental ComplianceRegulatory Information for RFID Recovery times from low power mode About LicenseCanada EuropeOpenSSL Original SSLeay Illegal Copies Canada Postal Money OrdersOther countries Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Product Recycling and DisposalProduct Recycling and Disposal 1 Before Using the Machine Xerox CopyCentre/WorkCentre 118 Quick Reference Guide2 Product Overview Identifying the Machine ComponentsConnector LINE Connector TELDocument Feeder Duplex KitFunction Button/IndicatorSystem Controls Power On/Off Powering OnButton/Indicator FunctionGround Fault Interrupter GFI Powering OffPower Saver Modes Low Power ModeChanging the Default Time Settings Sleep ModeModes CopyE-mail Log In/OutJob Status CurrentAll Jobs Current - page All Jobs - pageError Information - page Consumables - page Machine StatusFax/E-mail Print JobError Information ConsumablesReport/List Non-print Jobs Non-printSystem Settings F Code SettingsSent Report Received ReportError History Report Report/List Print JobsJob History Report Print MeterBilling Meter Print ModeSerial No TotalEmulation Auditron Access Screen Recycled Paper 2. Press the Enter buttonCopying Procedure 1. Load the Documents - page 2. Select the Features - page3 Copy 1. Load the DocumentsDocument Glass 2. Select the Features Constant Velocity Transport Glass3. Enter the Quantity 4. Start the Copy Job5. Confirm the Copy Job in the Job Status Stop the Copy Job2 Sided - page 54 Output - page Mixed Size Originals - page Copying FeaturesPaper Supply Presets Paper Size screenPaper Type screen AutoReduce/Enlarge Lighten/Darken100% Auto %Original Type Multiple-UpText Text & Photo2 Sided 1 Up2 Up 4 Upfor binding on the short edge OutputAuto Uncollated Mixed Size OriginalsCollated Fax Procedure 4 Fax3. Specify the Destination - page 4. Start the Fax Job - page 1. Load the Documents - page 2. Select the Features - pageFax button Scan the Documents2. Select the Features 3. Specify the Destination Stop the Fax Job 4. Start the Fax Job5. Confirm the Fax Job in the Job Status 1. Press the Stop button on the control 4 Fax Xerox CopyCentre/WorkCentre 118 Quick Reference GuideE-mail Procedure 5 E-mail3. Specify the Destination - page 4. Start the E-mail Job - page 1. Load the Documents - page 2. Select the Features - pageE-mail button 2. Select the FeaturesScan the Documents Address Enter/Next button 4. Start the E-mail Job3. Specify the Destination Job Status button 5. Confirm the E-mail Job in the Job StatusStop the E-mail Job Print Driver Features 6 PrintJob Type Multiple UpUNIX and Macintosh Skip Blank PagesDraft Mode 7 Paper and Other Media Loading PaperPreparing Paper for Loading Loading Paper into the Paper TraysTo load paper into Tray 2, 3, and 4, go to step Tray 5 Bypass Tray Short edge feedSupported Paper Sizes and Types Auto Tray SwitchingStoring and Handling Paper Supported Paper Sizes Standard SizesNon-standard Sizes WidthNot available Not availableSupported Paper Types Paper TypeTray Tray 27 Paper and Other Media Xerox CopyCentre/WorkCentre 118 Quick Reference Guide8 Maintenance Cleaning the MachineOrdering Supplies The Document Glass and Constant Velocity Transport GlassReplacing the Drum Cartridge The Control Panel and ScreenThe Document Feeder and Output Trays Removing the Old Drum CartridgeRecycling the Drum Cartridge Inserting the New Drum Cartridge4. Pull out the cartridge tape completely without breaking it 5. Push the cartridge again so that it is correctly placed6. Close Cover A until it latches and then close Tray 5 bypass tray HandleReplacing the Toner Cartridge Removing the Old Toner CartridgeCountry Part Number4. Close the front cover Inserting the New Toner Cartridge1. Remove the new toner cartridge from the box 9 Problem Solving Fault Clearance Proceduremachine does not print any page in the document, even though the first five pages were already received. You can use the Power Off Report to check the unprinted pages from such interruptions. Refer to Report Settings in the Setups chapter on User Guide Paper Jams Document Feeder Cover Cover A Cover D OptionalTray 5 Bypass Tray Cover BPaper Jams in Cover A Green Lever A1Green Lever A2 Paper Jams in Cover B Paper Jams in Cover CPaper Jams in Cover D Paper Jams in ExitDocument Jams Paper Jams in Trays 1, 2, 3, and 4 2-4 are OptionalPaper Jams in Tray 5 Bypass Tray Paper Jams in the Document Feeder CoverPaper Jams in the Document Exit 9 Problem Solving 1. Pull up the knob to open the document feeder cover completely2. Lift up the document feeder tray in the direction as shown Xerox CopyCentre/WorkCentre 118 Quick Reference GuideRecommendation Troubleshooting TablesSymptom Symptom 9 Problem SolvingRecommendation Xerox CopyCentre/WorkCentre 118 Quick Reference GuideSymptom RecommendationSymptom 9 Problem SolvingRecommendation Xerox CopyCentre/WorkCentre 118 Quick Reference GuideSymptom RecommendationRecommendation Fault CodesSymptom Code Description and Corrective Action9 Problem Solving CodeDescription and Corrective Action Xerox CopyCentre/WorkCentre 118 Quick Reference GuideCode Description and Corrective Action9 Problem Solving CodeDescription and Corrective Action Xerox CopyCentre/WorkCentre 118 Quick Reference GuideCode Description and Corrective Action9 Problem Solving CodeDescription and Corrective Action Xerox CopyCentre/WorkCentre 118 Quick Reference GuideCode Description and Corrective Action9 Problem Solving CodeDescription and Corrective Action pageDescription and Corrective Action Output QualityCode Xerox Welcome Center Machine Status button10 Appendix Country CodeCautions and Limitations Document Jams, Paper Jams, and Paper Out during CopyingRegistered Data such as Forms 10 Appendix11 Index SymbolsNumerics Page Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 11 Index Xerox CopyCentre/WorkCentre 118 Quick Reference Guide