Xerox M118i, C118 manual Problem Solving, Fault Clearance Procedure

9 Problem Solving

The machine has built-in information to help identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems.

Refer to the information contained in this chapter to resolve any problem solving issues.

In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers solutions for issues, such as error codes, print quality, software installation, and more. Go to:

www.xerox.com/office/CopyCentreC118support

www.xerox.com/office/WorkCentreM118support

www.xerox.com/office/WorkCentreM118isupport

Fault Clearance Procedure

If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or problem is identified, establish the probable cause, and then apply the appropriate solution.

•If a fault occurs, first refer to the screen messages and clear the fault in the order specified.

•If the problem is not solved by following the screen messages, refer to Troubleshooting Tables on page 93 and apply the appropriate solution as described.

•Also refer to the fault codes displayed on the screen in the Machine Status mode. Refer to Fault Codes on page 98 for an explanation of some of the fault codes and corresponding corrective actions.

•Alternatively, contact the Key Operator for assistance.

•In some cases, it may be necessary to switch the machine off and on. Refer to Power On/Off in the Product Overview chapter on page 30.

NOTE: Wait at least 20 seconds between powering the machine on and off.

•If the problem persists, or a message indicates that you should call for service, refer to Xerox Welcome Center on page 108.

NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine will print a Power Off Report when the machine is switched on. This will show a list of the fax jobs lost. Refer to Power Off Report in the Setups chapter on User Guide.

NOTE: If the machine is restarted during a fax reception due to a loss of power or machine malfunction, neither the pages already received nor the page being received at the time of restart will be printed. For example, if the reception of a 7-page document is interrupted when the sixth page of the document was being received, the

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 83