Xerox CopyCentre/WorkCentre 118 Quick Reference Guide | Xerox M118i

9 Problem Solving

Code	Description and Corrective Action


016-762	An unsupported print language was specified. Specify the print
	language in [Print Mode].

016-764	Could not connect to the SMTP server. Contact the Key Operator.

016-765	Could not send e-mail because the SMTP server was full. Contact the
	Key Operator.

016-766	An error occurred on the SMTP server. Contact the Key Operator.

016-767	Could not send e-mail as the e-mail address was wrong. Verify that the
	e-mail address is correct, and try sending the e-mail again.

016-768	Could not connect to the SMTP server because the e-mail address of
	the machine was incorrect. Check the e-mail address of the machine.

016-769	The SMTP server does not support delivery confirmation (DSN). Send
	e-mail without setting confirmation.

016-790	Insufficient memory for e-mail. Do the following:
	• Reduce scanning resolution.
	• Decrease the scanning area.
	• Add memory to print.

081-702	A fax transmission parameter was wrong. Check the settings of the print
	driver.

081-703	Insufficient memory while transmitting a fax. Split the document, lower
	the resolution, or delete the unnecessary data in memory.

081-704	User canceled the job process.

081-705	The feature specified is not available. Check the status of the machine.

081-706,707	An error occurred while using the Fax feature. Turn the power off. Once
	the screen on the control panel is off, then turn the power back on.

081-709	A transmission error occurred while using the fax feature. Check the
	telephone line and send the document again.

081-720,722	An error occurred in the machine. Turn the power off, and then back on
	after the screen on the control panel is off.

081-721	User canceled the job process.

C1-3, C2-2, C2-3,	Paper jam is occurred in the paper tray. Refer to Paper Jams on
C3-1, C3-2, C3-3,	page 85.
C4-0, C4-1, C4-2,
C4-3

C6-1, C6-2	Paper jam is occurred in the duplex kit. Refer to Paper Jams on
	page 85.

C8-2, C8-3, C8-4	Paper jam is occurred in the paper tray. Refer to Paper Jams on
	page 85.

106	Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

Image 108

Xerox M118i, C118 manual Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

Contents

Page Page Maximize Your Productivity Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Products Subject To Ordinary Export Regulations Table of Contents Copy Fax Maintenance Problem SolvingMail Print Appendix 109 Index 111 Before Using the Machine Xerox Welcome Center Conventions OrientationText in Square Brackets Text in Angle Brackets Italic Typeface Safety Notes Related Information SourcesElectrical Supply Operator Accessible Areas MaintenanceCleaning Your Product Laser Safety Information Operational Safety InformationDo These Disconnect Device Maintenance Information Ozone Safety InformationDo Not Do These Product Safety Certification For ConsumablesRadio Frequency Emissions United States, Canada, Europe, Australia/New Zealand Regulatory Information CE MarkFor FAX Function FAX Send Header Requirements Data Coupler Information Canada Environmental Compliance Regulatory Information for RfidEnergy Star About License CanadaEurope OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Product Overview Identifying the Machine Components Connector Line Connector TELDocument Feeder Duplex Kit Button/Indicator Function System Controls Power On/Off Powering On Ground Fault Interrupter GFI Powering Off Power Saver Modes Low Power Mode Changing the Default Time Settings Sleep Mode Modes Copy Fax MailLog In/Out Job Status CurrentAll Jobs Stop Delete Machine Status Fax/E-mailPrint Job Error Information ConsumablesReport/List Non-print Jobs System Settings Code SettingsSent Report Received Report Report/List Print Jobs Print Mode Billing Meter Emulation PCL Auditron Access Screen Recycled Paper Copying Procedure CopyLoad the Documents Document Feeder Document Glass Select the Features Constant Velocity Transport Glass Enter the Quantity Start the Copy Job Confirm the Copy Job in the Job Status Stop the Copy Job Copying Features Paper Supply Presets Paper Size screenPaper Type screen Auto Reduce/Enlarge Lighten/Darken100% Auto % Original Type Multiple-UpText Text & Photo Sided 1J1 Sided1J2 Sided 2J1 Sided Output Mixed Size Originals CollatedUncollated Fax Procedure Fax Scan the Documents Specify the Destination Start the Fax Job Confirm the Fax Job in the Job StatusStop the Fax Job Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Procedure Mail Mail Start the E-mail Job Confirm the E-mail Job in the Job Status Stop the E-mail Job Print Driver Features Print Draft Mode Skip Blank PagesUnix and Macintosh Paper and Other Media Loading PaperPreparing Paper for Loading Loading Paper into the Paper Trays Paper Tray 5 Bypass Tray Auto Tray Switching Storing and Handling PaperSupported Paper Sizes and Types Supported Paper Sizes Standard Sizes Non-standard Sizes Not available Length Supported Paper Types Paper Type Tray Tray 2, 3 Duplex KitPage Maintenance Cleaning the MachineOrdering Supplies Document Glass and Constant Velocity Transport Glass Replacing the Drum Cartridge Control Panel and ScreenDocument Feeder and Output Trays Removing the Old Drum Cartridge Recycling the Drum Cartridge Inserting the New Drum Cartridge Tape Replacing the Toner Cartridge Removing the Old Toner Cartridge Inserting the New Toner Cartridge Problem Solving Fault Clearance Procedure Problem Solving Paper Jams Paper Jams in Cover a Green Lever A1 Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover D Paper Jams in Exit Document Jams Paper Jams in Trays 1, 2, 3, and 4 2-4 are OptionalPaper Jams in Tray 5 Bypass Tray Paper Jams in the Document Feeder Cover Paper Jams in the Document Exit Problem Solving Troubleshooting Tables Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Fault Codes Refer to the Paper and Other Media Code Description and Corrective Action 02FFFF 100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Appendix Country CodeDocument Jams, Paper Jams, and Paper Out during Copying Registered Data such as Forms Symbols Numerics 112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113