Xerox C118, M118i manual Symptom, Recommendation, Problem Solving

9 Problem Solving

Symptom		Recommendation
Output is too light or too dark.	•	Set the [Lighten/Darken] feature to a
		lighter or darker setting.
	• Check the quality of the document.
	•	Load fresh paper.
	• Run off more prints until the copy quality
		improves.
	• Replace the drum cartridge.
Output is too light.	•	Set the [Lighten/Darken] feature to a
		darker setting.
	• If the toner cartridge is new, the toner may
		not be dispensed. Repeat the job.
	• Remove toner cartridge and shake gently
		(away from clothing or carpet).
Uneven print	•	Load fresh paper.
	• Replace the drum cartridge.
	• Replace the toner cartridge.
Blurred images	•	Load fresh paper.
	• Replace the drum cartridge.
	• Replace the toner cartridge.
Missing characters	•	Load fresh paper.
	• Replace the drum cartridge.
	• Replace the toner cartridge.
Gloss variations (coining)	•	Check the quality of the documents.
	• If the document has large areas of solid
		density, adjust the [Lighter/Darken] feature
		for the contrast.
Light copies when scanning glossy, shiny, or	•	Use the document glass instead of the
coated documents through the document		document feeder.
feeder
Ghosting (residual images)	•	Check the quality of the documents.
	• If transparencies are used, select a paper
		type of [Transparency] on the screen. The
		machine automatically adjusts the quality
		for transparencies.
	• Feed the document SEF.
	• Replace the toner cartridge.
Washout	•	Check the quality of the documents.
	• If the image is lighter near the borders, set
		the [Lighten/Darken] feature to a darker
		setting.
	• Replace the drum cartridge.

96 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide