Symptom Recommendation | Xerox M118i, C118 specification

			Troubleshooting Tables

	Symptom		Recommendation


	The machine displays a tray fault.	•	Follow the steps below
		1. Open the paper tray.
		2. Move the paper tray guides away from the
			paper.
		3. Move the paper tray guides against the
			paper so that they are just touching the
			paper.
		4. Close the paper tray.
		5. Power the machine off and then on.

	Deformed transparencies	•	Check that [Transparencies] is selected on
			the screen. The machine automatically
			adjusts for different types of media.
			Transparencies tolerate less heat than
			paper.
		• Transparencies can be loaded only in Tray
			2–4 (optional) or Tray 5 (bypass tray).

	Blank output	•	Check that the document is loaded face up
			in the document feeder.
		• Check that the document is loaded face
			down on the document glass.
		• If the toner cartridge is new, the toner may
			not be dispensed. Repeat the job.
		• Check that the seal tape has been
			removed from the new drum cartridge.
		• Reinstall the drum cartridge and the toner
			cartridge.
		• Replace the drum cartridge.
		• Replace the toner cartridge if the screen
			message for replacement is displayed.

	Streaks, solid or dotted lines, or spots	•	Clean the document glass, CVT glass (the
			narrow strip of glass located at the left
			hand side of the document glass), the
			areas under the document glass cover, the
			document feeder, and the paper guides.
		• Check the quality of the document.
		• Run the job using the document glass.
		• If the machine has been idle for an
			extended period of time, or if the toner or
			drum cartridge is new, begin the job again.
		•	Load fresh paper.
		• Check the humidity of the machine
			location.
		• Replace the drum cartridge.

	Paper delivered to an output tray is not	•	Flip over the paper stack in the paper tray,
	properly stacked up.		or rotate it head to toe.

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

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Xerox M118i, C118 manual Symptom Recommendation

Contents

Page Page Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Maximize Your Productivity Products Subject To Ordinary Export Regulations Table of Contents Fax Copy Problem Solving MaintenanceMail Print Index 111 Appendix 109 Xerox Welcome Center Before Using the Machine Orientation ConventionsText in Square Brackets Italic Typeface Text in Angle Brackets Related Information Sources Safety NotesElectrical Supply Maintenance Operator Accessible AreasCleaning Your Product Operational Safety Information Laser Safety InformationDo These Disconnect Device Ozone Safety Information Maintenance InformationDo Not Do These For Consumables Product Safety CertificationRadio Frequency Emissions United States, Canada, Europe, Australia/New Zealand CE Mark Regulatory InformationFor FAX Function FAX Send Header Requirements Data Coupler Information Canada Regulatory Information for Rfid Environmental ComplianceEnergy Star Canada About LicenseEurope OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Identifying the Machine Components Product Overview Connector TEL Connector LineDocument Feeder Duplex Kit System Controls Button/Indicator Function Powering On Power On/Off Powering Off Ground Fault Interrupter GFI Low Power Mode Power Saver Modes Sleep Mode Changing the Default Time Settings Copy Modes Mail FaxLog In/Out Current Job StatusAll Jobs Stop Delete Fax/E-mail Machine StatusPrint Job Consumables Error InformationReport/List Non-print Jobs Code Settings System SettingsSent Report Received Report Report/List Print Jobs Billing Meter Print Mode PCL Emulation Auditron Access Screen Recycled Paper Copy Copying ProcedureLoad the Documents Document Feeder Document Glass Constant Velocity Transport Glass Select the Features Start the Copy Job Enter the Quantity Stop the Copy Job Confirm the Copy Job in the Job Status Paper Supply Copying Features Paper Size screen PresetsPaper Type screen Auto Lighten/Darken Reduce/Enlarge100% Auto % Multiple-Up Original TypeText Text & Photo 1J1 Sided Sided1J2 Sided 2J1 Sided Output Collated Mixed Size OriginalsUncollated Fax Fax Procedure Scan the Documents Specify the Destination Confirm the Fax Job in the Job Status Start the Fax JobStop the Fax Job Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Mail Procedure Mail Start the E-mail Job Stop the E-mail Job Confirm the E-mail Job in the Job Status Print Print Driver Features Skip Blank Pages Draft ModeUnix and Macintosh Loading Paper Paper and Other MediaPreparing Paper for Loading Loading Paper into the Paper Trays Paper Tray 5 Bypass Tray Storing and Handling Paper Auto Tray SwitchingSupported Paper Sizes and Types Standard Sizes Supported Paper Sizes Not available Length Non-standard Sizes Paper Type Tray Tray 2, 3 Duplex Kit Supported Paper TypesPage Cleaning the Machine MaintenanceOrdering Supplies Document Glass and Constant Velocity Transport Glass Control Panel and Screen Replacing the Drum CartridgeDocument Feeder and Output Trays Removing the Old Drum Cartridge Inserting the New Drum Cartridge Recycling the Drum Cartridge Tape Removing the Old Toner Cartridge Replacing the Toner Cartridge Inserting the New Toner Cartridge Fault Clearance Procedure Problem Solving Problem Solving Paper Jams Green Lever A1 Paper Jams in Cover a Green Lever A2 Paper Jams in Cover C Paper Jams in Cover B Paper Jams in Exit Paper Jams in Cover D Paper Jams in Trays 1, 2, 3, and 4 2-4 are Optional Document JamsPaper Jams in Tray 5 Bypass Tray Paper Jams in the Document Feeder Cover Paper Jams in the Document Exit Problem Solving Symptom Recommendation Troubleshooting Tables Symptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Fault Codes 02FFFF Code Description and Corrective Action 100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Country Code AppendixDocument Jams, Paper Jams, and Paper Out during Copying Registered Data such as Forms Numerics Symbols 112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113