Xerox M118i, C118 manual Symptom, Recommendation

		Troubleshooting Tables
Symptom		Recommendation
The machine displays a tray fault.	•	Follow the steps below
	1. Open the paper tray.
	2. Move the paper tray guides away from the
		paper.
	3. Move the paper tray guides against the
		paper so that they are just touching the
		paper.
	4. Close the paper tray.
	5. Power the machine off and then on.
Deformed transparencies	•	Check that [Transparencies] is selected on
		the screen. The machine automatically
		adjusts for different types of media.
		Transparencies tolerate less heat than
		paper.
	• Transparencies can be loaded only in Tray
		2–4 (optional) or Tray 5 (bypass tray).
Blank output	•	Check that the document is loaded face up
		in the document feeder.
	• Check that the document is loaded face
		down on the document glass.
	• If the toner cartridge is new, the toner may
		not be dispensed. Repeat the job.
	• Check that the seal tape has been
		removed from the new drum cartridge.
	• Reinstall the drum cartridge and the toner
		cartridge.
	• Replace the drum cartridge.
	• Replace the toner cartridge if the screen
		message for replacement is displayed.
Streaks, solid or dotted lines, or spots	•	Clean the document glass, CVT glass (the
		narrow strip of glass located at the left
		hand side of the document glass), the
		areas under the document glass cover, the
		document feeder, and the paper guides.
	• Check the quality of the document.
	• Run the job using the document glass.
	• If the machine has been idle for an
		extended period of time, or if the toner or
		drum cartridge is new, begin the job again.
	•	Load fresh paper.
	• Check the humidity of the machine
		location.
	• Replace the drum cartridge.
Paper delivered to an output tray is not	•	Flip over the paper stack in the paper tray,
properly stacked up.		or rotate it head to toe.

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 95