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VCX Business Telephone Guide
Models:
VCX V7000
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VCX
™
Business Telephone
Guide
VCX
™
V7000 IP Telephony Solution
System Release 7.0
Part Number
900-0330-01
Rev AC
Published February 2006
http://www.3com.com/
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Contents
VCX Business Telephone Guide
3Com Corporation 350 Campus Drive Marlborough, MA
Contents
VCX Attendant Consoles Model 3105 and Complement Attendant
Feature Codes
Using the VCX User Interface
Index
Page
About this Guide
List conventions that are used throughout this guide Icons
Conventions
Documentation
Related
These 3Com documents contain additional information about
Convergence Application Suite
Part Number 900-0330-01 Rev AC
Example
Getting Started
Overview
VCX Telephone
Initial Voice
Mailbox Setup
Options
Configuration
Additional Information Sources
Model
Controls
Buttons
Telephone
Buttons and Controls
Telephone key pad
Buttons do not have associated indicator status lights
Access Buttons
Ask your administrator for more information. You can view
Access Buttons
Status Indicator Lights
3Com Default Button Mappings for the Model 2102 Telephone
Button Functions
Information Locked state
Viewing
VCX Business Telephone
Shows the buttons and controls on the VCX Model
Business Telephone
Buttons and Controls
VCX Business Telephone Model
Handset
Administrator for more information
Personal Speed Dial 6 See Speed Dialing
Access buttons have the following default settings
Functions Using
Access Button
Status Lights
Assigning Model
VCX Business Telephone Model
Assigning Model 3102 Access Button Functions Using the TUI
Button Information Locked state
VCX Attendant Consoles Model 3105 and Complement Attendant
Feature Buttons
Access Buttons
VCX Attendant
Console
VCX Attendant Console
VCX Attendant Consoles Model 3105 and Complement Attendant
Button indicates its status. See Table
Attendant
Complement
Software
Elements of the Complement Attendant Software Screens
Complement Attendant Software Buttons and Keyboard Shortcuts
Keyboard
VCX Attendant Consoles Model 3105 and Complement Attendant
Basic Telephone Operation
Telephone
Logging In to Your
Local Phone Number
Making Calls
Answering a Call
Forwarding.Answering a Second Call
Using Unique Extensions
Same local network
Using Site Codes
Terminating Calls
Using
Telephone Display
Panel
Basic Telephone Operation
Use the Volume Control buttons to raise or lower the volume
Volume
Controlling
Ringer, handset, or speaker
Basic Telephone Operation
Handset can be either on hook or off hook
On Hold
Putting a Call
While on a Call Calls
Transferring a Call to Another User’s Voice Mail
Mapped Button Method
Serial Transfer Feature Code Method
Mute Ringer
Muting Calls
Activating Do Not
Disturb
Basic Telephone Operation
Feature Codes
Using Feature
Feature Code
Feature +
Codes
Feature + 446 or
Feature Codes
Lists the features that you can control with feature codes
You enter the transfer destination in the format
VCX Feature Codes Alphabetical by Feature or Task
See Setting up a Conference Call
See Silent Monitor and Barge
Transfer
See Controlling the Volume
Standard Features
This message appears for missed calls
Controlling Caller ID
Press Feature +
Setting up a
Conference Call
Dial the number. Your ID is not delivered to the caller
Camping on a Busy Extension
Another Phone
Forwarding Calls to Voice Mail
To Another User’s
Transferring a Call
Voice Mail
Located locally or at a remote site
Speed Dialing
Call Waiting
Standard Features
To store the number, press the OK button or press #
Press 3 to access the Speed Dial menu
601*2
Feature + 601 +
You can use the TUI on your phone to specify
Call Forwarding
Standard Features
Line
Call Park
Universal
System by dialing the Call Park extension
Standard Features
Paging
Call is directed to your telephone
Call Pickup
Using One-Touch Pickup
Standard Features
425*extension
Standard Features
Forward
Remote Call
Associated into hunt groups
Hunt Groups
Center
Incoming calls that arrive at your company can go either to
Hunt Groups
Standard Features
Hunt Group Behavior
971*hunt group number
Hunt Group Interaction With Other Features
Status
Using the VCX User Interface
Welcome My Extensions Calling Features Log Out
Username field, type your web login name
Welcome
Calling Features
Enabling Call
Group Features
Forwarding
Up through the VCX User Interface
Using the VCX User Interface
107
Extensions
Enabling Bridged
Through the VCX User Interface
Enabling Bridged Extensions
Using the VCX User Interface
Do Not Disturb and Bridged Line Calls
Using the VCX User Interface
Call Forward, Forward to Voice Mail, and Bridged Line Calls
Hands Free and Bridged Line Calls
Call Park and Bridged Line Calls
Call Transfer, Call Conferencing, and Bridged Line Calls
Attendant Console and Bridged Line Calls
Call Pickup and Bridged Line Calls
Hunt Groups and Bridged Line Calls
Message Waiting Indication and Bridged Line Calls
Logging Out
This chapter covers these topics
Telephone Installation Maintenance
Connectors
Connecting
Underside of the VCX 3102 Business Telephone
Attaching Adjusting Articulating Support Bracket
Installing
Telephone Label
Plate
Cables to the phone
After you connect
Press the cables into
Attaching
Adjusting the Fixed
Low-Profile
Low-Profile and High-Profile Desktop Positions
Wall-Mount Position
Attendant Console Label Cover
Opening
Moving Your
Swapping
Troubleshooting
Cleaning Your
Problems
Always unplug your telephone from the power source and from
Troubleshooting Problems
Appendix a Telephone Installation and Maintenance
Numbers
Index
Hands-free
131
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