Standard Features | 3Com VCX V7000 guide

84CHAPTER 7: STANDARD FEATURES

■Where you want your call to be forwarded

■The condition that results in the system forwarding a call:

■Ring No Answer — Redirects incoming calls to another destination when your phone rings for a configured time period (the default is 20 seconds). You can forward all unanswered calls by enabling Call Forward Ring No Answer (feature code 466) and entering the number to which you want the calls forwarded.

■Busy Line —Redirects incoming calls to another destination when your phone is busy. If you have multiple lines, busy means that all lines are in use. You can forward all calls that come in when your lines are busy by enabling Call Forward Busy (feature code 467) and entering the number to which you want the calls forwarded.

■All Calls — Redirects incoming calls to another destination unconditionally. Use this feature, also called Forward Universal, when you plan to be away from your phone for an extended period of time. You can forward all unanswered calls by enabling Call Forward All (feature code 465) and entering the number to which you want the calls forwarded.

If your telephone is part of a bridged extension, see Call Forward,

Forward to Voice Mail, and Bridged Line Calls for additional information.

You can also use the VCX User Interface to configure Call Forward, Fall Back to Coverage. When you enable this feature, a forwarded call that is not answered at the forwarding destination falls back to your extension's coverage (either voicemail or Auto Attendant). See Enabling Call Forwarding.

Call Forward Ring No To forward your calls to another extension when your extension is not Answer answered:

1On phones with a Program button, press the button to display the Main menu, then press 4 to select Call Features.

Alternatively, you can press Feature + 466 to access the Main menu on any VCX phone.

2Press 4 to select Forward Ring No Answer.

3Use the keypad to enter the phone number to which you want to forward your calls.

4Press OK (or press Feature + 120).

Image 84

3Com VCX V7000 manual Standard Features

Contents

VCX Business Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents VCX Attendant Consoles Model 3105 and Complement Attendant Feature Codes Using the VCX User Interface Index Page About this Guide Conventions List conventions that are used throughout this guide Icons Related DocumentationThese 3Com documents contain additional information about Convergence Application Suite Example Part Number 900-0330-01 Rev AC Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Configuration OptionsAdditional Information Sources Model Buttons ControlsTelephone Buttons and Controls Telephone key pad Access Buttons Buttons do not have associated indicator status lightsAsk your administrator for more information. You can view Access Buttons Status Indicator Lights 3Com Default Button Mappings for the Model 2102 Telephone Button Functions Viewing Information Locked state VCX Business Telephone Business Telephone Shows the buttons and controls on the VCX Model Buttons and Controls VCX Business Telephone Model Administrator for more information Handset Access buttons have the following default settings Personal Speed Dial 6 See Speed Dialing Access Button Functions UsingStatus Lights Assigning Model VCX Business Telephone Model Assigning Model 3102 Access Button Functions Using the TUI Button Information Locked state VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard VCX Attendant Consoles Model 3105 and Complement Attendant Basic Telephone Operation Logging In to Your Telephone Local Phone Number Answering a Call Making CallsForwarding.Answering a Second Call Using Unique Extensions Using Site Codes Same local network Using Terminating CallsTelephone Display Panel Basic Telephone Operation Volume Use the Volume Control buttons to raise or lower the volumeControlling Ringer, handset, or speaker Basic Telephone Operation Handset can be either on hook or off hook Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice Mail Serial Transfer Feature Code Method Mapped Button Method Muting Calls Mute RingerActivating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Using FeatureFeature + Codes Feature Codes Feature + 446 orLists the features that you can control with feature codes You enter the transfer destination in the format VCX Feature Codes Alphabetical by Feature or Task See Setting up a Conference Call See Silent Monitor and Barge Transfer See Controlling the Volume Standard Features This message appears for missed calls Controlling Caller ID Setting up a Press Feature +Conference Call Dial the number. Your ID is not delivered to the caller Camping on a Busy Extension Another Phone Forwarding Calls to Voice Mail Transferring a Call To Another User’sVoice Mail Located locally or at a remote site Call Waiting Speed Dialing Standard Features Press 3 to access the Speed Dial menu To store the number, press the OK button or press # Feature + 601 + 601*2 Call Forwarding You can use the TUI on your phone to specify Standard Features Call Park LineUniversal System by dialing the Call Park extension Standard Features Paging Call Pickup Call is directed to your telephone Using One-Touch Pickup Standard Features 425*extension Standard Features Remote Call Forward Hunt Groups Associated into hunt groupsCenter Incoming calls that arrive at your company can go either to Hunt Groups Standard Features Hunt Group Behavior 971*hunt group number Hunt Group Interaction With Other Features Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Group Features Enabling CallForwarding Up through the VCX User Interface Using the VCX User Interface 107 Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Using the VCX User Interface Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Call Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Installing Attaching Adjusting Articulating Support BracketTelephone Label Plate After you connect Cables to the phonePress the cables into Adjusting the Fixed AttachingLow-Profile Low-Profile and High-Profile Desktop Positions Wall-Mount Position Opening Attendant Console Label CoverMoving Your Swapping Cleaning Your TroubleshootingProblems Always unplug your telephone from the power source and from Troubleshooting Problems Appendix a Telephone Installation and Maintenance Index Numbers Hands-free 131 Viewing