VCX Business Telephone Model | 3Com VCX V7000 manual

30CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102

■Transfer to VMail — Allows you to transfer a call to another user’s voice mailbox. See Transferring a Call to Another User’s Voice Mail.

■Advanced Settings — Configures network parameters.

CAUTION: This option is for administrator use only. Unauthorized modification of these parameters will disconnect your phone.

4Scroll buttons (Up, Down, Left, Right) — Use the Up and Down buttons to scroll through items in the Display Panel. The Left and Right buttons are reserved for future use. See Viewing the Call Logs.

5Program button — Use this button to access and view the Display Panel Main menu.

6Access buttons — Your administrator assigns default functions for these buttons and may allow you to reprogram a button’s function (for example, create more personal speed dial buttons). See Access Buttons.

7Microphone (located on the side of the telephone) — Activated when the telephone is in speaker phone mode; that is, after you press the Speaker button) or the Hands Free button. For best results, keep the area around the microphone free of obstructions.

8Label area for Access buttons — The telephone LabelMaker, available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels.

9Telephone key pad

10Hold button — Places a caller on hold. See Putting a Call on Hold.

11Transfer button — Sends the currently active call to another telephone. See Transferring a Call.

12Conference button — Establishes a single call with up to three internal parties, external parties, or a combination of both. See Setting up a Conference Call.

13Redial button — Redials the last telephone number or extension that you called. See Making a Call to a Remote Office.

14Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

15FWD MAIL button — Directs all incoming calls, after one ring, to your call coverage point (by default, voice mail). See Configuring a Call

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3Com VCX V7000 manual VCX Business Telephone Model

Contents

VCX Business Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents VCX Attendant Consoles Model 3105 and Complement Attendant Feature Codes Using the VCX User Interface Index Page About this Guide Conventions List conventions that are used throughout this guide Icons These 3Com documents contain additional information about RelatedDocumentation Convergence Application Suite Example Part Number 900-0330-01 Rev AC Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Configuration OptionsAdditional Information Sources Model Buttons ControlsTelephone Buttons and Controls Telephone key pad Access Buttons Buttons do not have associated indicator status lightsAsk your administrator for more information. You can view Access Buttons Status Indicator Lights 3Com Default Button Mappings for the Model 2102 Telephone Button Functions Viewing Information Locked state VCX Business Telephone Business Telephone Shows the buttons and controls on the VCX Model Buttons and Controls VCX Business Telephone Model Administrator for more information Handset Access buttons have the following default settings Personal Speed Dial 6 See Speed Dialing Status Lights Access ButtonFunctions Using Assigning Model VCX Business Telephone Model Assigning Model 3102 Access Button Functions Using the TUI Button Information Locked state VCX Attendant Consoles Model 3105 and Complement Attendant VCX Attendant Access ButtonsFeature Buttons Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard VCX Attendant Consoles Model 3105 and Complement Attendant Basic Telephone Operation Logging In to Your Telephone Local Phone Number Answering a Call Making CallsForwarding.Answering a Second Call Using Unique Extensions Using Site Codes Same local network Telephone Display UsingTerminating Calls Panel Basic Telephone Operation Controlling VolumeUse the Volume Control buttons to raise or lower the volume Ringer, handset, or speaker Basic Telephone Operation Handset can be either on hook or off hook Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice Mail Serial Transfer Feature Code Method Mapped Button Method Activating Do Not Muting CallsMute Ringer Disturb Basic Telephone Operation Feature Codes Feature + Feature CodeUsing Feature Codes Lists the features that you can control with feature codes Feature CodesFeature + 446 or You enter the transfer destination in the format VCX Feature Codes Alphabetical by Feature or Task See Setting up a Conference Call See Silent Monitor and Barge Transfer See Controlling the Volume Standard Features This message appears for missed calls Controlling Caller ID Conference Call Setting up aPress Feature + Dial the number. Your ID is not delivered to the caller Camping on a Busy Extension Another Phone Forwarding Calls to Voice Mail Voice Mail Transferring a CallTo Another User’s Located locally or at a remote site Call Waiting Speed Dialing Standard Features Press 3 to access the Speed Dial menu To store the number, press the OK button or press # Feature + 601 + 601*2 Call Forwarding You can use the TUI on your phone to specify Standard Features Universal Call ParkLine System by dialing the Call Park extension Standard Features Paging Call Pickup Call is directed to your telephone Using One-Touch Pickup Standard Features 425*extension Standard Features Remote Call Forward Center Hunt GroupsAssociated into hunt groups Incoming calls that arrive at your company can go either to Hunt Groups Standard Features Hunt Group Behavior 971*hunt group number Hunt Group Interaction With Other Features Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Forwarding Group FeaturesEnabling Call Up through the VCX User Interface Using the VCX User Interface 107 Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Using the VCX User Interface Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Hunt Groups and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Telephone Label InstallingAttaching Adjusting Articulating Support Bracket Plate After you connect Cables to the phonePress the cables into Adjusting the Fixed AttachingLow-Profile Low-Profile and High-Profile Desktop Positions Wall-Mount Position Moving Your OpeningAttendant Console Label Cover Swapping Problems Cleaning YourTroubleshooting Always unplug your telephone from the power source and from Troubleshooting Problems Appendix a Telephone Installation and Maintenance Index Numbers Hands-free 131 Viewing