60CHAPTER 5: BASIC TELEPHONE OPERATION
■If the recipient wants to take the call, press Transfer. Hang up.
■If the recipient does not want to take the call, hang up the second call and go back to the first call by pressing the Access button on which the call originated.
Serial Transfer A serial transfer is like an unattended transfer except that when the destination hangs up at the end of the call, the caller rings back to you as the attendant who made the transfer. With your help, the caller can make a single call to the organization and make a series of internal connections with a series of transfers. You can either use a mapped button on the Attendant Console or the serial transfer feature code:
Mapped Button Method
1Press the mapped Attendant Serial Calling button on the Attendant Console.
2Press the button mapped to the called party’s extension on the Attendant Console.
3Press the mapped Attendant Serial Calling button again on the Attendant Console to complete the call.
Serial Transfer Feature Code Method
1While on a call, press Feature + 471. The call is placed on hold, you hear a dial tone, and the system prompts you to enter a destination number.
2Dial the number to which you want to transfer the call, and then press # to complete the call.
3Hang up.
When the destination phone hangs up, the caller returns to you. Serial transfers:
■Apply to a single transfer. Repeat for subsequent transfers even for the same caller.
■Can be mapped to a button on an Attendant Console.
■That cannot be completed return directly to the attendant.
■If the calling party reaches the called party’s voice mailbox, the calling party can press 99 to return to the attendant.
