Hunt Groups

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Device Timeout — Specifies how long the VCX call processor rings at one extension before moving to the next extension if there is no answer.

Total Timeout — Specifies how long the VCX call processor attempts to make a connection within the hunt group before directing the call to the hunt group’s default call coverage point. The administrator can configure the call coverage point to be:

A voice mailbox

Another hunt group

An individual extension

An Auto Attendant number

An external phone number

Ask your administrator for information on timeout values and your hunt group’s default call coverage point.

Table 12 summarizes how the three hunt group types route incoming calls.

Table 12 Hunt Group Behavior

Condition

Linear Hunt Group

Circular Hunt Group

Calling Group

Result

Result

Result

 

 

 

 

No members

Go to call coverage.

Go to call coverage.

Go to call coverage.

 

 

 

 

All members logged out

Go to call coverage.

Wait for a member to log

Go to call coverage.

 

 

in or until total timeout

 

 

 

reached.

 

All members busy

Go to call coverage.

Wait for a member to

 

 

become available or until

 

 

total timeout reached.

Queue the call and wait for an available member or until total timeout reached.

All members available

Route call to first member

 

in the list.

Route call to the member Ring all member phones. following the member to

whom the last call was routed.

Total timeout reached

Go to call coverage.

Go to call coverage.

Go to call coverage.

 

 

 

 

Hunt Group calls routed to a call coverage point always go to the point configured for the Hunt Group, not to the point configured for (or by) the

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3Com VCX V7000 manual Hunt Group Behavior