Hunt Groups | 97 |
■Device Timeout — Specifies how long the VCX call processor rings at one extension before moving to the next extension if there is no answer.
■Total Timeout — Specifies how long the VCX call processor attempts to make a connection within the hunt group before directing the call to the hunt group’s default call coverage point. The administrator can configure the call coverage point to be:
■A voice mailbox
■Another hunt group
■An individual extension
■An Auto Attendant number
■An external phone number
Ask your administrator for information on timeout values and your hunt group’s default call coverage point.
Table 12 summarizes how the three hunt group types route incoming calls.
Table 12 Hunt Group Behavior
Condition | Linear Hunt Group | Circular Hunt Group | Calling Group |
Result | Result | Result | |
|
|
|
|
No members | Go to call coverage. | Go to call coverage. | Go to call coverage. |
|
|
|
|
All members logged out | Go to call coverage. | Wait for a member to log | Go to call coverage. |
|
| in or until total timeout |
|
|
| reached. |
|
All members busy | Go to call coverage. | Wait for a member to |
|
| become available or until |
|
| total timeout reached. |
Queue the call and wait for an available member or until total timeout reached.
All members available | Route call to first member |
| in the list. |
Route call to the member Ring all member phones. following the member to
whom the last call was routed.
Total timeout reached | Go to call coverage. | Go to call coverage. | Go to call coverage. |
|
|
|
|
Hunt Group calls routed to a call coverage point always go to the point configured for the Hunt Group, not to the point configured for (or by) the
