Configuring a Call Coverage Point | 107 |
To set up call forwarding, log in to the VCX User Interface, select the
Calling Features option, then access the Call Forwarding tabbed page.
Enable the appropriate forwarding conditions and click Save.
If you configure and enable any call forwarding option through the VCX User Interface, the option becomes effective the next time your phone registers with the VCX call processor (ask you administrator about registration intervals).
Your administrator may prevent you from configuring Call Forward All, Call Forward Ring No Answer, or Call Forward Busy to an external (outside the enterprise) number. See your administrator for information.
Configuring a Call A call coverage point determines how the VCX system treats an
Coverage Point unanswered call. A call is considered unanswered for the following reasons:
■The call rings and is not answered before the call coverage ring timeout value is reached. The default timeout value is 20 seconds.
Note that Call Forward settings take precedence over Call Coverage Point settings. Furthermore, the Call Forward - Ring No Answer feature also has a ring timeout value. The default timeout value for this feature is also 20 seconds. The Ring No Answer timeout value has priority over the call coverage timeout value. If the Ring No Answer timeout value is greater than the coverage timeout value, the coverage timer is ignored so the call can be forwarded to the Call Forward destination.
■The call cannot be answered because the destination is busy or unreachable (logged out or disconnected from the network).
The default call coverage point is voice mail. However, your administrator can specify a different default for all subscribers, or you can set your own call coverage point. There are four possible call coverage points:
■Voice mail (the default)
■The Auto Attendant
■A telephone number (internal or external)
■No coverage
