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Troubleshooting
Install
Error codes
Connecting
Configuration
Access Buttons
Mailbox Setup
Adjusting the Fixed
Volume
Feature Codes
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Contents
VCX Business Telephone Guide
3Com Corporation 350 Campus Drive Marlborough, MA
Contents
VCX Attendant Consoles Model 3105 and Complement Attendant
Feature Codes
Using the VCX User Interface
Index
Page
About this Guide
Conventions
List conventions that are used throughout this guide Icons
Related
Documentation
These 3Com documents contain additional information about
Convergence Application Suite
Example
Part Number 900-0330-01 Rev AC
Getting Started
VCX Telephone
Overview
Mailbox Setup
Initial Voice
Additional Information Sources
Configuration
Options
Model
Telephone
Buttons
Controls
Buttons and Controls
Telephone key pad
Ask your administrator for more information. You can view
Access Buttons
Buttons do not have associated indicator status lights
Access Buttons
Status Indicator Lights
3Com Default Button Mappings for the Model 2102 Telephone
Button Functions
Viewing
Information Locked state
VCX Business Telephone
Business Telephone
Shows the buttons and controls on the VCX Model
Buttons and Controls
VCX Business Telephone Model
Administrator for more information
Handset
Access buttons have the following default settings
Personal Speed Dial 6 See Speed Dialing
Access Button
Functions Using
Status Lights
Assigning Model
VCX Business Telephone Model
Assigning Model 3102 Access Button Functions Using the TUI
Button Information Locked state
VCX Attendant Consoles Model 3105 and Complement Attendant
Access Buttons
Feature Buttons
VCX Attendant
Console
VCX Attendant Console
VCX Attendant Consoles Model 3105 and Complement Attendant
Button indicates its status. See Table
Software
Complement
Attendant
Elements of the Complement Attendant Software Screens
Complement Attendant Software Buttons and Keyboard Shortcuts
Keyboard
VCX Attendant Consoles Model 3105 and Complement Attendant
Basic Telephone Operation
Logging In to Your
Telephone
Local Phone Number
Forwarding.Answering a Second Call
Answering a Call
Making Calls
Using Unique Extensions
Using Site Codes
Same local network
Using
Terminating Calls
Telephone Display
Panel
Basic Telephone Operation
Volume
Use the Volume Control buttons to raise or lower the volume
Controlling
Ringer, handset, or speaker
Basic Telephone Operation
Handset can be either on hook or off hook
While on a Call Calls
Putting a Call
On Hold
Transferring a Call to Another User’s Voice Mail
Serial Transfer Feature Code Method
Mapped Button Method
Muting Calls
Mute Ringer
Activating Do Not
Disturb
Basic Telephone Operation
Feature Codes
Feature Code
Using Feature
Feature +
Codes
Feature Codes
Feature + 446 or
Lists the features that you can control with feature codes
You enter the transfer destination in the format
VCX Feature Codes Alphabetical by Feature or Task
See Setting up a Conference Call
See Silent Monitor and Barge
Transfer
See Controlling the Volume
Standard Features
This message appears for missed calls
Controlling Caller ID
Setting up a
Press Feature +
Conference Call
Dial the number. Your ID is not delivered to the caller
Camping on a Busy Extension
Another Phone
Forwarding Calls to Voice Mail
Transferring a Call
To Another User’s
Voice Mail
Located locally or at a remote site
Call Waiting
Speed Dialing
Standard Features
Press 3 to access the Speed Dial menu
To store the number, press the OK button or press #
Feature + 601 +
601*2
Call Forwarding
You can use the TUI on your phone to specify
Standard Features
Call Park
Line
Universal
System by dialing the Call Park extension
Standard Features
Paging
Call Pickup
Call is directed to your telephone
Using One-Touch Pickup
Standard Features
425*extension
Standard Features
Remote Call
Forward
Hunt Groups
Associated into hunt groups
Center
Incoming calls that arrive at your company can go either to
Hunt Groups
Standard Features
Hunt Group Behavior
971*hunt group number
Hunt Group Interaction With Other Features
Status
Using the VCX User Interface
Username field, type your web login name
Welcome My Extensions Calling Features Log Out
Welcome
Calling Features
Group Features
Enabling Call
Forwarding
Up through the VCX User Interface
Using the VCX User Interface
107
Through the VCX User Interface
Enabling Bridged
Extensions
Enabling Bridged Extensions
Using the VCX User Interface
Do Not Disturb and Bridged Line Calls
Using the VCX User Interface
Hands Free and Bridged Line Calls
Call Forward, Forward to Voice Mail, and Bridged Line Calls
Call Transfer, Call Conferencing, and Bridged Line Calls
Call Park and Bridged Line Calls
Call Pickup and Bridged Line Calls
Attendant Console and Bridged Line Calls
Hunt Groups and Bridged Line Calls
Message Waiting Indication and Bridged Line Calls
Logging Out
Telephone Installation Maintenance
This chapter covers these topics
Connecting
Connectors
Underside of the VCX 3102 Business Telephone
Installing
Attaching Adjusting Articulating Support Bracket
Telephone Label
Plate
Press the cables into
After you connect
Cables to the phone
Low-Profile
Adjusting the Fixed
Attaching
Low-Profile and High-Profile Desktop Positions
Wall-Mount Position
Opening
Attendant Console Label Cover
Moving Your
Swapping
Cleaning Your
Troubleshooting
Problems
Always unplug your telephone from the power source and from
Troubleshooting Problems
Appendix a Telephone Installation and Maintenance
Index
Numbers
Hands-free
131
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