3Com VCX V7000 guide

44CHAPTER 4: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT

Table 9 Elements of the Complement Attendant Software Screens (continued)

Field	Purpose

Main Directory tab	Displays all the entries in the Directory List.1
	Extension Status — Sorts the data in the directory by extension
	status.
	Extension — Sorts the data in the directory by listing the
	extension numbers in ascending order.
	First Name — Sorts the list of users in alphabetical order by
	first name.
	Last Name — Sorts the list of users in alphabetical order by last
	name.
	Department — Sorts the directory by the user department.
	Notes — Sorts the directory by note entries.

Hidden List tab	Hides entries in the VCX directory that you do not want to
	appear on other tabs, such as conference room phones.

Quick List tab	Provides access to frequently used entries in the directory.

1 If your VCX system includes multiple sites (for example, regional and branch offices), each with one or more VCX call processors, CAS can display a global directory of all the users in your organization. Note that this option must be configured by your administrator. By default, CAS displays the local user directory.

The Complement Attendant Software provides a Line Monitoring feature similar to the Busy Lamp Field (BLF) feature available on the VCX Attendant Console. Line Monitoring allows you to monitor the busy status of other phones. This feature is very useful for determining if someone is on the phone prior to transferring a call to that person.

Table 10 describes Command Buttons, and the keyboard shortcuts to functions on the Action menu. Note that Figure 6 does not show all the possible buttons because there are no active calls.

Table 10 Complement Attendant Software Buttons and Keyboard Shortcuts

		Keyboard
Button	Purpose	Shortcut

Answer/Release	Answers an incoming call.	Alt+A
	Terminates a call.	Alt+R

Hold/Unhold	Places a caller on hold.	Alt+H
	Removes a caller from being on hold and returns	Alt+N
	to the call.

Image 44

3Com VCX V7000 manual Complement Attendant Software Buttons and Keyboard Shortcuts

Contents

VCX Business Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents VCX Attendant Consoles Model 3105 and Complement Attendant Feature Codes Using the VCX User Interface Index Page About this Guide Conventions List conventions that are used throughout this guide Icons Related DocumentationThese 3Com documents contain additional information about Convergence Application Suite Example Part Number 900-0330-01 Rev AC Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Additional Information Sources ConfigurationOptions Model Telephone ButtonsControls Buttons and Controls Telephone key pad Ask your administrator for more information. You can view Access ButtonsButtons do not have associated indicator status lights Access Buttons Status Indicator Lights 3Com Default Button Mappings for the Model 2102 Telephone Button Functions Viewing Information Locked state VCX Business Telephone Business Telephone Shows the buttons and controls on the VCX Model Buttons and Controls VCX Business Telephone Model Administrator for more information Handset Access buttons have the following default settings Personal Speed Dial 6 See Speed Dialing Access Button Functions UsingStatus Lights Assigning Model VCX Business Telephone Model Assigning Model 3102 Access Button Functions Using the TUI Button Information Locked state VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Software ComplementAttendant Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard VCX Attendant Consoles Model 3105 and Complement Attendant Basic Telephone Operation Logging In to Your Telephone Local Phone Number Forwarding.Answering a Second Call Answering a CallMaking Calls Using Unique Extensions Using Site Codes Same local network Using Terminating CallsTelephone Display Panel Basic Telephone Operation Volume Use the Volume Control buttons to raise or lower the volumeControlling Ringer, handset, or speaker Basic Telephone Operation Handset can be either on hook or off hook While on a Call Calls Putting a CallOn Hold Transferring a Call to Another User’s Voice Mail Serial Transfer Feature Code Method Mapped Button Method Muting Calls Mute RingerActivating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Using FeatureFeature + Codes Feature Codes Feature + 446 orLists the features that you can control with feature codes You enter the transfer destination in the format VCX Feature Codes Alphabetical by Feature or Task See Setting up a Conference Call See Silent Monitor and Barge Transfer See Controlling the Volume Standard Features This message appears for missed calls Controlling Caller ID Setting up a Press Feature +Conference Call Dial the number. Your ID is not delivered to the caller Camping on a Busy Extension Another Phone Forwarding Calls to Voice Mail Transferring a Call To Another User’sVoice Mail Located locally or at a remote site Call Waiting Speed Dialing Standard Features Press 3 to access the Speed Dial menu To store the number, press the OK button or press # Feature + 601 + 601*2 Call Forwarding You can use the TUI on your phone to specify Standard Features Call Park LineUniversal System by dialing the Call Park extension Standard Features Paging Call Pickup Call is directed to your telephone Using One-Touch Pickup Standard Features 425*extension Standard Features Remote Call Forward Hunt Groups Associated into hunt groupsCenter Incoming calls that arrive at your company can go either to Hunt Groups Standard Features Hunt Group Behavior 971*hunt group number Hunt Group Interaction With Other Features Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Group Features Enabling CallForwarding Up through the VCX User Interface Using the VCX User Interface 107 Through the VCX User Interface Enabling BridgedExtensions Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Using the VCX User Interface Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Call Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Installing Attaching Adjusting Articulating Support BracketTelephone Label Plate Press the cables into After you connectCables to the phone Low-Profile Adjusting the FixedAttaching Low-Profile and High-Profile Desktop Positions Wall-Mount Position Opening Attendant Console Label CoverMoving Your Swapping Cleaning Your TroubleshootingProblems Always unplug your telephone from the power source and from Troubleshooting Problems Appendix a Telephone Installation and Maintenance Index Numbers Hands-free 131 Viewing