Hands-free | 3Com VCX V7000 manual

130INDEX

Complement Attendant Software 37 buttons and keyboard shortcuts 44 features 42

interface 43 conference call

announced 75 setting up 74 unannounced 75

configuration interface options 16

connecting telephones

caution, RJ-45 versus RJ-11 jacks 119 electrical power 118

D

dial tone, troubleshooting an NBX Telephone 126 dialing a remote office

using a site code 52

using a unique extension 51 dialing while on a call 58 directed call pickup 88 directory of users

global 72 local 72

display panel using 72

Do Not Disturb activating 61

dropping calls 53

E

electrical shock, avoiding 126 extensions

bridging 108

F

feature codes 65

forward universal (call forwarding)

set through VCX User interface 106 set with a feature code 84

forwarding a call to a remote location 93 forwarding calls 83, 105

G

global user directory 72 group call pickup 88 group paging 87

H hands-free

using 57 headset

retuning after a long delay 57 using (3102, 3103 phone only) 57

holding a call 58 Hunt Groups

access numbers 95 calling 96 circular 96 feature code 100 feature interaction 99 linear 96

log in or log out feature code 98 logging in 98

overview 94 timeout values 96 types 96

viewing membership and status 100

J

joining a monitored call 90

L

line status lights

2102 Business Telephone 23

3102 Business Telephones 33 linear Hunt Group 96

local user directory 72 logging in 48

M

mailbox setup 15

making calls 50 Malicious Call Trace 62 mapping button functions 108 mapping button functions (VCX UI)

2102 Business Telephone 23

3102 Business Telephone 33 message waiting indicator

2102 Business Telephone 18

3102 Business Telephone 28 missed calls 54

monitoring calls 90 barging in 90

moving telephones 125 music on hold 58

Image 130

3Com VCX V7000 manual Hands-free

Contents

VCX Business Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents VCX Attendant Consoles Model 3105 and Complement Attendant Feature Codes Using the VCX User Interface Index Page About this Guide Conventions List conventions that are used throughout this guide Icons These 3Com documents contain additional information about RelatedDocumentation Convergence Application Suite Example Part Number 900-0330-01 Rev AC Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Options ConfigurationAdditional Information Sources Model Controls ButtonsTelephone Buttons and Controls Telephone key pad Buttons do not have associated indicator status lights Access ButtonsAsk your administrator for more information. You can view Access Buttons Status Indicator Lights 3Com Default Button Mappings for the Model 2102 Telephone Button Functions Viewing Information Locked state VCX Business Telephone Business Telephone Shows the buttons and controls on the VCX Model Buttons and Controls VCX Business Telephone Model Administrator for more information Handset Access buttons have the following default settings Personal Speed Dial 6 See Speed Dialing Status Lights Access ButtonFunctions Using Assigning Model VCX Business Telephone Model Assigning Model 3102 Access Button Functions Using the TUI Button Information Locked state VCX Attendant Consoles Model 3105 and Complement Attendant VCX Attendant Access ButtonsFeature Buttons Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard VCX Attendant Consoles Model 3105 and Complement Attendant Basic Telephone Operation Logging In to Your Telephone Local Phone Number Making Calls Answering a CallForwarding.Answering a Second Call Using Unique Extensions Using Site Codes Same local network Telephone Display UsingTerminating Calls Panel Basic Telephone Operation Controlling VolumeUse the Volume Control buttons to raise or lower the volume Ringer, handset, or speaker Basic Telephone Operation Handset can be either on hook or off hook On Hold Putting a CallWhile on a Call Calls Transferring a Call to Another User’s Voice Mail Serial Transfer Feature Code Method Mapped Button Method Activating Do Not Muting CallsMute Ringer Disturb Basic Telephone Operation Feature Codes Feature + Feature CodeUsing Feature Codes Lists the features that you can control with feature codes Feature CodesFeature + 446 or You enter the transfer destination in the format VCX Feature Codes Alphabetical by Feature or Task See Setting up a Conference Call See Silent Monitor and Barge Transfer See Controlling the Volume Standard Features This message appears for missed calls Controlling Caller ID Conference Call Setting up aPress Feature + Dial the number. Your ID is not delivered to the caller Camping on a Busy Extension Another Phone Forwarding Calls to Voice Mail Voice Mail Transferring a CallTo Another User’s Located locally or at a remote site Call Waiting Speed Dialing Standard Features Press 3 to access the Speed Dial menu To store the number, press the OK button or press # Feature + 601 + 601*2 Call Forwarding You can use the TUI on your phone to specify Standard Features Universal Call ParkLine System by dialing the Call Park extension Standard Features Paging Call Pickup Call is directed to your telephone Using One-Touch Pickup Standard Features 425*extension Standard Features Remote Call Forward Center Hunt GroupsAssociated into hunt groups Incoming calls that arrive at your company can go either to Hunt Groups Standard Features Hunt Group Behavior 971*hunt group number Hunt Group Interaction With Other Features Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Forwarding Group FeaturesEnabling Call Up through the VCX User Interface Using the VCX User Interface 107 Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Using the VCX User Interface Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Hunt Groups and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Telephone Label InstallingAttaching Adjusting Articulating Support Bracket Plate Cables to the phone After you connectPress the cables into Attaching Adjusting the FixedLow-Profile Low-Profile and High-Profile Desktop Positions Wall-Mount Position Moving Your OpeningAttendant Console Label Cover Swapping Problems Cleaning YourTroubleshooting Always unplug your telephone from the power source and from Troubleshooting Problems Appendix a Telephone Installation and Maintenance Index Numbers Hands-free 131 Viewing