Call Pickup, Call is directed to your telephone | 3Com VCX V7000

88CHAPTER 7: STANDARD FEATURES

Call Pickup	Use the Call Pickup feature to answer a call that is ringing on another
	telephone.

There are two types of call pickup:

■Directed Call Pickup — Allows you to answer a call ringing on the phone of a specific user. Both you and the other user must be members of the same Directed Call Pickup group. Each Directed Call Pickup group is assigned a security code by the administrator. You must enter this security code when using Directed Call Pickup to answer a call.

■Group Call Pickup — Allows you to answer a call ringing on the phone of any user who is a member of a configured Group Call Pickup group. A Group Call Pickup group is a collection of phones that allow each member of the group to answer another member's calls. Your administrator can also configure a Group Call Pickup group that allows non-group members to answer a call ringing on a phone in the group.

If your telephone is part of a bridged extension, see Call Pickup and

Bridged Line Calls for additional information.

Directed Call Pickup To answer a call that is ringing on a specific user’s telephone:

1Pick up your handset.

2Press Feature + 455.

The Display Panel prompts you to enter your group security code.

3Enter the your group security code.

The Display Panel prompts you to enter the extension of the ringing phone.

4Enter the extension number.

Alternatively for steps 2, 3, and 4, you can enter feature code (455), group security code, and the extension of the ringing phone in the following format:

*455*<group code>*<extension>

The call is directed to your telephone.

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3Com VCX V7000 manual Call Pickup, Call is directed to your telephone

Contents

VCX Business Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents VCX Attendant Consoles Model 3105 and Complement Attendant Feature Codes Using the VCX User Interface Index Page About this Guide Conventions List conventions that are used throughout this guide Icons Related DocumentationThese 3Com documents contain additional information about Convergence Application Suite Example Part Number 900-0330-01 Rev AC Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Options ConfigurationAdditional Information Sources Model Controls ButtonsTelephone Buttons and Controls Telephone key pad Buttons do not have associated indicator status lights Access ButtonsAsk your administrator for more information. You can view Access Buttons Status Indicator Lights 3Com Default Button Mappings for the Model 2102 Telephone Button Functions Viewing Information Locked state VCX Business Telephone Business Telephone Shows the buttons and controls on the VCX Model Buttons and Controls VCX Business Telephone Model Administrator for more information Handset Access buttons have the following default settings Personal Speed Dial 6 See Speed Dialing Access Button Functions UsingStatus Lights Assigning Model VCX Business Telephone Model Assigning Model 3102 Access Button Functions Using the TUI Button Information Locked state VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard VCX Attendant Consoles Model 3105 and Complement Attendant Basic Telephone Operation Logging In to Your Telephone Local Phone Number Making Calls Answering a CallForwarding.Answering a Second Call Using Unique Extensions Using Site Codes Same local network Using Terminating CallsTelephone Display Panel Basic Telephone Operation Volume Use the Volume Control buttons to raise or lower the volumeControlling Ringer, handset, or speaker Basic Telephone Operation Handset can be either on hook or off hook On Hold Putting a CallWhile on a Call Calls Transferring a Call to Another User’s Voice Mail Serial Transfer Feature Code Method Mapped Button Method Muting Calls Mute RingerActivating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Using FeatureFeature + Codes Feature Codes Feature + 446 orLists the features that you can control with feature codes You enter the transfer destination in the format VCX Feature Codes Alphabetical by Feature or Task See Setting up a Conference Call See Silent Monitor and Barge Transfer See Controlling the Volume Standard Features This message appears for missed calls Controlling Caller ID Setting up a Press Feature +Conference Call Dial the number. Your ID is not delivered to the caller Camping on a Busy Extension Another Phone Forwarding Calls to Voice Mail Transferring a Call To Another User’sVoice Mail Located locally or at a remote site Call Waiting Speed Dialing Standard Features Press 3 to access the Speed Dial menu To store the number, press the OK button or press # Feature + 601 + 601*2 Call Forwarding You can use the TUI on your phone to specify Standard Features Call Park LineUniversal System by dialing the Call Park extension Standard Features Paging Call Pickup Call is directed to your telephone Using One-Touch Pickup Standard Features 425*extension Standard Features Remote Call Forward Hunt Groups Associated into hunt groupsCenter Incoming calls that arrive at your company can go either to Hunt Groups Standard Features Hunt Group Behavior 971*hunt group number Hunt Group Interaction With Other Features Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Group Features Enabling CallForwarding Up through the VCX User Interface Using the VCX User Interface 107 Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Using the VCX User Interface Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Call Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Installing Attaching Adjusting Articulating Support BracketTelephone Label Plate Cables to the phone After you connectPress the cables into Attaching Adjusting the FixedLow-Profile Low-Profile and High-Profile Desktop Positions Wall-Mount Position Opening Attendant Console Label CoverMoving Your Swapping Cleaning Your TroubleshootingProblems Always unplug your telephone from the power source and from Troubleshooting Problems Appendix a Telephone Installation and Maintenance Index Numbers Hands-free 131 Viewing