Cleaning Your, Troubleshooting, Problems | 3Com VCX V7000 instruction

126APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE

Cleaning Your	Always unplug your telephone from the power source and from the
Telephone	network before you clean it. Use a soft cloth dampened with mild
	detergent.
	WARNING: Failure to unplug the telephone before you clean it could
	result in electrical shock.

Troubleshooting	Table 13 lists possible problems that you may encounter and the most
Problems	likely solutions. Where possible, each solution refers to the section in this
	guide where you can find detailed information.
	Table 13 Possible Problems

	Possible Problem	Suggested Solutions

	My telephone has no dial	■ Verify that the power cord is fully inserted in the
	tone and the display panel	correct connector on the underside of the
	is blank.	telephone. Use the strain relief tab to prevent the
		cord from becoming unplugged.
		■ Verify that the Ethernet cables are connected and
		that each cable is in the proper connection.
		■ Remove and add power to the telephone by
		unplugging the power cord at the electric outlet
		and plugging it back in.
		■ If the telephone is powered through a powered
		Ethernet cable, make sure that power is applied to
		the cable at its source.

	My telephone has “locked	■ Your telephone has lost the connection to the
	up.”	system. Remove the Ethernet cord from the jack,
		and then re-insert it into the jack.
		■ Wait a few seconds. If the telephone display panel
		still appears to be locked, disconnect the electrical
		power for your telephone, and then plug it back in.

	Callers cannot leave	Your mailbox may be full. Log in to your voice mailbox
	messages on my voice mail.	and delete some messages.

	When I dial 9 or 8 to access	No outside lines are available. Try again in a few
	an outside line, the display	minutes.
	panel shows “All Ports
	Busy.”

After I call another user in my organization, I hear a tone but no ringing.

The other user may have the Hands Free feature enabled. Begin speaking after you hear the tone. For details, see Using the Hands Free Feature.

Image 126

3Com VCX V7000 manual Cleaning Your, Troubleshooting, Problems, Always unplug your telephone from the power source and from

Contents

VCX Business Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents VCX Attendant Consoles Model 3105 and Complement Attendant Feature Codes Using the VCX User Interface Index Page About this Guide Conventions List conventions that are used throughout this guide Icons These 3Com documents contain additional information about RelatedDocumentation Convergence Application Suite Example Part Number 900-0330-01 Rev AC Getting Started VCX Telephone Overview Mailbox Setup Initial Voice Configuration OptionsAdditional Information Sources Model Buttons ControlsTelephone Buttons and Controls Telephone key pad Access Buttons Buttons do not have associated indicator status lightsAsk your administrator for more information. You can view Access Buttons Status Indicator Lights 3Com Default Button Mappings for the Model 2102 Telephone Button Functions Viewing Information Locked state VCX Business Telephone Business Telephone Shows the buttons and controls on the VCX Model Buttons and Controls VCX Business Telephone Model Administrator for more information Handset Access buttons have the following default settings Personal Speed Dial 6 See Speed Dialing Status Lights Access ButtonFunctions Using Assigning Model VCX Business Telephone Model Assigning Model 3102 Access Button Functions Using the TUI Button Information Locked state VCX Attendant Consoles Model 3105 and Complement Attendant VCX Attendant Access ButtonsFeature Buttons Console VCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard VCX Attendant Consoles Model 3105 and Complement Attendant Basic Telephone Operation Logging In to Your Telephone Local Phone Number Answering a Call Making CallsForwarding.Answering a Second Call Using Unique Extensions Using Site Codes Same local network Telephone Display UsingTerminating Calls Panel Basic Telephone Operation Controlling VolumeUse the Volume Control buttons to raise or lower the volume Ringer, handset, or speaker Basic Telephone Operation Handset can be either on hook or off hook Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice Mail Serial Transfer Feature Code Method Mapped Button Method Activating Do Not Muting CallsMute Ringer Disturb Basic Telephone Operation Feature Codes Feature + Feature CodeUsing Feature Codes Lists the features that you can control with feature codes Feature CodesFeature + 446 or You enter the transfer destination in the format VCX Feature Codes Alphabetical by Feature or Task See Setting up a Conference Call See Silent Monitor and Barge Transfer See Controlling the Volume Standard Features This message appears for missed calls Controlling Caller ID Conference Call Setting up aPress Feature + Dial the number. Your ID is not delivered to the caller Camping on a Busy Extension Another Phone Forwarding Calls to Voice Mail Voice Mail Transferring a CallTo Another User’s Located locally or at a remote site Call Waiting Speed Dialing Standard Features Press 3 to access the Speed Dial menu To store the number, press the OK button or press # Feature + 601 + 601*2 Call Forwarding You can use the TUI on your phone to specify Standard Features Universal Call ParkLine System by dialing the Call Park extension Standard Features Paging Call Pickup Call is directed to your telephone Using One-Touch Pickup Standard Features 425*extension Standard Features Remote Call Forward Center Hunt GroupsAssociated into hunt groups Incoming calls that arrive at your company can go either to Hunt Groups Standard Features Hunt Group Behavior 971*hunt group number Hunt Group Interaction With Other Features Status Using the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log Out Welcome Calling Features Forwarding Group FeaturesEnabling Call Up through the VCX User Interface Using the VCX User Interface 107 Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Using the VCX User Interface Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Hunt Groups and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Message Waiting Indication and Bridged Line Calls Logging Out Telephone Installation Maintenance This chapter covers these topics Connecting Connectors Underside of the VCX 3102 Business Telephone Telephone Label InstallingAttaching Adjusting Articulating Support Bracket Plate After you connect Cables to the phonePress the cables into Adjusting the Fixed AttachingLow-Profile Low-Profile and High-Profile Desktop Positions Wall-Mount Position Moving Your OpeningAttendant Console Label Cover Swapping Problems Cleaning YourTroubleshooting Always unplug your telephone from the power source and from Troubleshooting Problems Appendix a Telephone Installation and Maintenance Index Numbers Hands-free 131 Viewing