Contents

Preface

9

About This Book

 

10

Using This Guide

 

10

Remote Desktop Help

 

10

Notation Conventions

 

11

Where to Find More Information About Apple Remote Desktop

Chapter 1

13

Using Apple Remote Desktop

 

13

Administering Computers

 

15

Deploying Software

 

18

Taking Inventory

 

21

Housekeeping

 

22

Supporting Users

 

23

Providing Help Desk Support

 

25

Interacting with Students

 

26

Finding More Information

Chapter 2

28

Getting to Know Remote Desktop

 

28

Remote Desktop Human Interface Guide

 

29

Remote Desktop Main Window

 

31

Task Dialogs

 

32

Control and Observe Window

 

33

Multiple-Client Observe Window

 

34

Report Window

 

35

Changing Report Layout

 

36

Configuring Remote Desktop

 

36

Customizing the Remote Desktop Toolbar

 

36

Setting Preferences for the Remote Desktop Administrator Application

 

37

Interface Tips and Shortcuts

Chapter 3

39

Installing Apple Remote Desktop

 

39

System Requirements for Apple Remote Desktop

 

40

Network Requirements

 

40

Installing the Remote Desktop Administrator Software

 

41

Setting Up an Apple Remote Desktop Client Computer for the First Time

3

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Apple 3 manual Contents