Apple 3 manual

Apple Remote Desktop

Administrator’s Guide

Version 3

Contents

Main K Contents Page Page Page Page Page About This Book What Is Apple Remote Desktop? Using This Guide Remote Desktop Help Notation Conventions Where to Find More Information About Apple Remote Desktop Page Page Page Deploying Software Page Page Taking Inventory Page Page Housekeeping Supporting Users Providing Help Desk Support Page Interacting with Students Finding More Information Page Page Remote Desktop Main Window Page Task Dialogs When you click a task, a dialog appears to let you set task parameters or confirm the task. Control and Observe Window Multiple-Client Observe Window Report Window Changing Report Layout Configuring Remote Desktop Customizing the Remote Desktop Toolbar Setting Preferences for the Remote Desktop Administrator Application Interface Tips and Shortcuts Page Page Network Requirements Installing the Remote Desktop Administrator Software Setting Up an Apple Remote Desktop Client Computer for the First Time Upgrading the Remote Desktop Administrator Software Upgrading the Client Software Method #1Remote Upgrade Installation Method #2Manual Installation Upgrading Apple Remote Desktop Clients Using SSH Creating a Custom Client Installer Page Considerations for Managed Clients Removing or Disabling Apple Remote Desktop Uninstalling the Administrator Software Disabling the Client Software Uninstalling the Client Software from Client Computers Computer Lists Finding Clients by Searching the Local Network Finding Clients by Searching a Network Range Finding Clients by Network Address Finding Clients by File Import Making a New Scanner Making and Managing Lists About Apple Remote Desktop Computer Lists Creating an Apple Remote Desktop Computer List Deleting Apple Remote Desktop Lists Creating a Smart Computer List Editing a Smart Computer List Creating a List of Computers of from Existing Computer Lists Importing and Exporting Computer Lists Transferring Computer Lists from Apple Remote Desktop 3 to a New Administrator Computer Transferring Remote Desktop 2 Computer Lists to a New Remote Desktop 3 Administrator Computer Transferring Old v1.2 Computer Lists to a New Administrator Computer Page Access Privileges Apple Remote Desktop Administrator Access Page Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts Apple Remote Desktop Administrator Access Using Directory Services Creating Administrator Access Groups Page Page Enabling Directory Services Group Authorization Apple Remote Desktop Guest Access Apple Remote Desktop Nonadministrator Access Virtual Network Computing Access Command-Line SSH Access Managing Client Administration Settings and Privileges Getting an Administration Settings Report Changing Client Administrator Privileges Page Maintaining Security Using Apple Remote Desktop with Computers in an AirPort Wireless Network Getting the Best Performance Maintaining Security Page Remote Desktop Authentication and Data Transport Encryption Encrypting Observe and Control Network Data Encrypting Network Data During Copy Items and Install Packages Tasks Page Controlling Controlling Apple Remote Desktop Clients Control Window Options Switching the Control Window Between Full Size And Fit-To-Window Switching Between Control and Observe Modes Sharing Control with a User Hiding a Users Screen While Controlling Capturing the Control Window to a File Switching Control Session Between Full Screen and In a Window Sharing Clipboards for Copy and Paste Controlling VNC Servers Setting up a NonMac OS X VNC Server VNC Control Options Configuring an Apple Remote Desktop Client to be Controlled by a VNC Viewer Observing Page Changing Observe Settings While Observing Changing Screen Titles While Observing Viewing a Users Account Picture While Observing Viewing a Computers System Status While at the Observe Window Page Shortcuts in the Multiple Screen Observe Window Observing a Single Computer Observing Multiple Computers Observing a Computer in Dashboard Sending Messages Sending One-Way Messages Interactive Chat Viewing Attention Requests Sharing Screens Sharing a Screen with Client Computers Monitoring a Screen Sharing Tasks Interacting with Your Apple Remote Desktop Administrator Requesting Administrator Attention Canceling an Attention Request Changing Your Observed Client Icon Keeping Track of Task Progress and History Enabling a Task Notification Script Getting Active Task Status Using the Task Feedback Display Stopping a Currently Running Task Getting Completed Task History Saving a Task for Later Use Creating and Using Task Templates Editing a Saved Task Installing Software Using Apple Remote Desktop Installing by Package and Metapackage Page Installing Software on Offline Computers Installing by Using the Copy Items Command Using Installers from Other Companies Upgrading Software Copying Files Copy Options Copying from Administrator to Clients Copying Using Drag and Drop Restoring Items from a Master Copy Creating Reports Collecting Report Data Using a Task Server for Report Data Collection Report Database Recommendations and Bandwidth Usage Auditing Client Usage Information Page Finding Files, Folders, and Applications Page Comparing Software Auditing Hardware Page Page Page Page Testing Network Responsiveness Exporting Report Information Using Report Windows to Work with Computers Maintaining Systems Deleting Items Emptying the Trash Setting the Startup Disk Renaming Computers Synchronizing Computer Time Setting Computer Audio Volume Repairing File Permissions Adding Items to the Dock Changing Energy Saver Preferences Changing Sharing Preferences for Remote Login Setting Printer Preferences Page Managing Computers Opening Files and Folders Opening Applications Quitting Applications Without Logging Out the User Putting a Computer to Sleep Waking Up a Computer Locking a Computer Screen Displaying a Custom Picture on a Locked Screen Unlocking a Computer Screen Disabling a Computer Screen Logging In a User at the Login Window Logging Out the Current User Restarting a Computer Shutting Down a Computer UNIX Shell Commands Send UNIX Command Templates Page Executing a Single UNIX Command Executing Scripts Using Send UNIX Command Page Built-in Command-Line Tools For Mac OS X v.10.4 clients use the following from Send UNIX Command: A few of the capabilities of networksetup are listed below. A few of the capabilities of systemsetup are listed below: Page Page Automating Functions Setting the Clients Data Reporting Policy Creating a Template Data Reporting Policy Designating the Task Server and Setting the Report Data Collection Location Scheduled Tasks Using AppleScript with Remote Desktop Page Page Using Automator with Remote Desktop Page A List Menu Icons Task Status Icons System Status Icons (Basic) System Status Icons (Detailed) TCP and UDP Port Reference B Appendix System Overview Report Page Page Storage Report USB Devices Report FireWire Devices Report PCI Cards Report Memory Report Network Interfaces Report Page Network Test Report Administration Settings Report Application Usage Report User History Report C Suite This appendix shows the contents of Remote Desktops AppleScript Dictionary. Classes and Commands for the Remote Desktop Application. Page Page Page Page Page D Page Index Index A B C D G H I K L T U V W X