
Call processing
Mobility
IP Telephones or IP Softphones
IP Telephones allow access to the features of Communication Manager without having to be tied to one location. One of the major benefits of IP Telephones is that you can move the telephones around on an IP network just by unplugging them and plugging them in somewhere else. One of the main benefits of IP Softphones is that you can load them on a laptop computer, and connect them to the Communication Manager switch from almost anywhere. Users can place calls, and handle multiple calls on their PCs.
Extension to Cellular
Extension to Cellular is an integrated mobility solution that offers users the freedom to work anywhere, anytime, using any type of cellular or wireless telephone. With Extension to Cellular, calls to an office number are extended to a cellular telephone, allowing users to receive
Extension to Cellular works over PRI as well as an IP trunk interface. The cell phone user receives the same features and capabilities for incoming calls as a caller
Communication applications
Avaya Communication Manager supports a large number and variety of communication capabilities and applications, including:
●Call Center
●Messaging
●Unified Communication Center