Avaya 555-245-600 Computer Telephony Integration CTI, Application Programming Interfaces APIs

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Call processing

other H.323 endpoints. With the Avaya Video Telephony Solution, you can provide video for desktop and group communications.

The Avaya Video Telephony Solution supports the following features and products:

Ad-hoc video conferencing

Avaya IP Softphone Release 5.2 or 6.0 and Video Integrator

Polycom VSX-series video conferencing systems

Ploycom RMX 2000 and MGC video conferencing bridge platforms

Ploycom HDX video conferencing system

Polycom V500 video calling system

Third-party gatekeepers, including the Polycom Path Navigator gatekeeper

3G gateways

H.320 gateways

Computer Telephony Integration (CTI)

Computer Telephony Integration (CTI) enables Communication Manager to be controlled by external applications, and allows integration of customer databases of information with call control features. CTI is a LAN-based solution that consists of server software that runs in a client/server configuration.

CTI opens up Application Programmer Interfaces like ASAI, Telephony Services Application Programming Interface (TSAPI), and Java Telephony Application Programming Interface (JTAPI), which can be used to control the server from an external application.

Application Programming Interfaces (APIs)

Communication Manager supports the following APIs to interface with other applications:

Adjunct Switch Application Interface (ASAI) allows adjunct applications to access a collection of Communication Manager features and services. Integration with adjuncts occurs through APIs. ASAI is part of Avaya Computer Telephony.

DEFINITY Application Programming Interface (DAPI) for accessing control and data paths within Communication Manager.

Java Telephony Application Programming Interface (JTAPI) is an open API supported by Avaya Computer Telephony that enables integration to Communication Manager ASAI.

Telephony Application Programming Interface (TAPI).

Telephony Services Application Programming Interface (TSAPI) is an open API supported by Avaya Computer Telephony that allows integration to Communication Manager ASAI.

160 Avaya Application Solutions IP Telephony Deployment Guide

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Avaya 555-245-600 manual Computer Telephony Integration CTI, Application Programming Interfaces APIs