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Avaya 555-245-600 Integrated Management overview documents, Avaya Integrated Management offers

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Avaya Integrated Management

This chapter outlines Avaya’s system, network, and device management and monitoring products, and some common third-party tools. It also discusses the distributed and centralized management models, and describes how Avaya management products fit into those models.

Integrated Management overview documents

The following overview documents describe the Avaya Integrated Management offers:

●Integrated Management Release 4.0 Overview, 14-601718, Issue 1, March 2007

●Integrated Management for Distributed Office Release 4.0 Overview, 14-601538, Issue 1, April 2007

Avaya Integrated Management offers

Avaya Integrated Management provides a comprehensive set of tools that enables you to manage converged voice and data networks with ease and efficiency. The Avaya Integrated Management applications include the tools that enable you to

●configure, monitor, and optimize the performance of Avaya servers, gateways and endpoints

●monitor voice over IP traffic

●manage Quality of Service (QoS) policies

●control network quality

Issue 6 January 2008 257

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Avaya 555-245-600 manual Integrated Management overview documents, Avaya Integrated Management offers

Contents

Avaya Application Solutions For full legal page information, please see the documents About This Book ContentsGreenfield deployment 109 LAN switching products 163 Deploying IP Telephony 175 Voice quality network requirements 245 Getting the IP network ready for telephony 281 Quality of Service guidelines 315 Index 373 Audience Using this bookOverview Downloading this book and updates from the Web Technical assistance Related resourcesWithin the US InternationalSending us comments TrademarksAvaya Application Solutions product guide Avaya Application Solutions IP Telephony Deployment Guide Avaya Application Solutions Communication Manager traffic flow Avaya servers Avaya Communication ManagerLinux-based servers Avaya Definity ServersAvaya Integrated Management Avaya Media GatewaysAvaya Communication Manager applications Avaya communication devicesAvaya SIP application enablement Avaya SIP solutionsAvaya Distributed Office Distributed Office Configurations Networked remote sites Main business locationSelecting a construct Distributed Office benefitsDistributed Office implementation I40 constructs Analog I40 constructsT1/E1 Trunk Interface Construct Ports= BRI I120 constructsI120 constructs Analog 10/100 T1/E1 Distributed Office application module and media modulesAvaya AM110 Application Module LAN module Streamlined DeploymentTelephony media modules Provisioning status Fully configured systemsFrom-scratch configuration Partially configured systemsAvaya Application Solutions platforms Avaya Application Solutions platforms Overview Terminology Avaya G700 Media Gateway with the S8300 Server Small to mid-size enterpriseStand alone Office Pstn with IP Trunk link To Avaya PBXs G700 hardware architectureAvaya G700 Media Gateway front view G700 Media Gateway Processor VoIP Engine complexVoice Announcement over the LAN Avaya IA770 Intuity Audix Messaging Option for S8300/G700S8300 primary controller architecture S8300 as an LSP G450 Media GatewayG450 Features Vrrp RTP-MIB Supported media modules in the G450 G450 physical descriptionSupported media modules Media module Description Telephony media modulesVoice over IP VoIP Additional featuresCall center capabilities WAN media modulesLAN services Rapid Spanning Tree Protocol Rstp WAN servicesPort mirroring Port redundancyMedia modules necessary for each WAN line Management access security featuresNetwork security features G250 and G350 Media Gateways Alarms and troubleshooting featuresConverged Network Analyzer CNA test plug Link Layer Discovery Protocol LldpG250 and G350 Features Ospf Modes of DeploymentPPP RIPG350 Configurations Fixed ports on the G350 front panel Port Description G350 SpecificationsButton Description Buttons on the G350 front panelRST ASBTTR Additional G350 functions and capacities Function CapacityAvaya G250 analog Media Gateway Chassis G250 ConfigurationsLine TrunkIsdn BRI ConsoleETR G150 Media GatewayG250 DCP and G250 DS1 Media Gateways IG550 Integrated Gateway Personal computers IG550 features J4350/J6350 Services Router features CLI Slot numbers on the Juniper J4350 Services Router IG550 and J4350 Services Router physical descriptionSlot locations on J6350 Services Router IG550 and J6350 Services Router physical descriptionTGM550 Gateway Module TGM550 physical descriptionSeries Router Physical Interface Modules Supported interface modules Modules DescriptionInterface module capacities Description Capacity Comments Summary of servicesConfiguring media gateway options Converged Network Analyzer CNA test plug Backup and restoreIG550 maximum media gateway capacities Avaya S8400 Server Definity CSI TN8400AP circuit pack S8400 ServerSmall to mid-size enterprise Avaya Application Solutions platforms Mid-market to large enterprise Avaya S8700-series Server, fiber-PNC configurationS8500 Server S8500 capacitiesS8700-series Servers S8720 and S8730 ServersAvaya S8700-series external features S8700-series external featuresOther components Internal hardware elementsAvaya S8700/MCC1 fiber-PNC major components Control network through an Avaya Ethernet switchS8700-series / MCC1 signaling path Circuit packs that support IP signaling and media trafficMid-market to large enterprise Avaya Application Solutions platforms TN2302AP Media Processor operation Media Gateways MCC1 Media Gateway SCC1 Media Gateway ATM network Center Stage SwitchStandard reliability configuration S8700-series fiber-PNC configuration for higher availabilityFigure notes High reliability configuration S8700-series fiber-PNC in a high reliability configuration S8700-series fiber-PNC survivability Avaya S8700-series Server IP-PNC configurationCritical reliability configuration Location with another Avaya IP PBX S8700-series Server IP-PNC a basic phone call Main componentsS8700-series Server IP-PNC major components S8700-series IP-PNC reliability configurations S8700 IP-PNC standard configuration S8700 IP-PNC configurationCombined IP and fiber Port Network Connectivity Server Supported Direct Media Gateway CapacityReliabilities Supported Central Connect GatewaysCapacity limit for media gateways Configuration rulesIpsi Mixed reliability options Processor Ethernet ESS support for combined IP-PNC and fiber-PNC configurationsLSP Avaya IP OfficeComponents needed for Greenfield deployment Greenfield deploymentGreenfield IP Telephony deployment Servers H.323 GatekeeperMedia Gateways and Port Networks Avaya Communication ManagerS8300 standalone solution small-to-midsize enterprise Greenfield configurationsS8700-series / G650 IP-PNC Medium-to-large enterprise solutionsS8700-series IP-PNC system S8700-series IP-PNC with remote G700s or G350sS8700-series IP-PNC with remote G700 or G350s S8700-series with G150/G250 large number of remote branchesRequired circuit packs for S8700-series configuration Signaling path S8700 / G650 configuration Media flow path S8700 IP-PNC configuration Evolution from circuit-switched to IP Migration from Definity Server R to S8700 fiber-PNC Phase 1 Processor replacementS8700-series Servers fiber-PNC configuration IP-enabled Definity configuration Phase 2 IP-enable the Port Networks to support IP endpointsIP-enabling the S8700 fiber-PNC configuration Phase 3 Server consolidationS8700 / G700 / G350 system with Local Survivable Processors Intelligent networking and call routing Voice and multimedia networkingMedia Gateway control IP Port Network / Media Gateway connectivityRegistration and alternate gatekeeper list Call ProcessingCommunication Manager gatekeepers Discovery and registration process to the gatekeeper Call signalingMedia processor circuit packs VoIP resources Media stream handlingDtmf tone handling Media stream for audio conferencingSeparation of Bearer and Signaling SBS Modem/Fax/TTY over IP Multi-locationPass-thru Fax, Modem, and TTYoIP options RelayOff Modem OffFax, Modem, and TTYoIP options IP-based trunksIP tie trunks Trunk signalingAvaya SIP Enablement Services SES Samp OverviewSES Server SES Network Communication Manager as the SIP Feature ServerSES Edge Server SES Core RouterSIP Endpoints SIP Endpoints FeaturesSIP Adjuncts SIP and DNS Home-edge single box solutionSIP deployment scenarios Multi-home multi-Communication Manager system Typical home/edge configurationMulti-home multi-Communication Manager configuration Multi-home single Communication Manager system Multi-home single Communication Manager configuration Call processing Avaya-Toshiba Solution Avaya-Toshiba Solution Avaya G860 Media Gateway G860 Front view System Controller Board G860 ComponentsG860 Trunk Media Processing Module TP-6310 Configuration with Avaya Communication ManagerExample configuration for call center Communication applications MobilityIP Telephones or IP Softphones Extension to CellularCall Center applications Call CenterCompact Call Center MessagingAvaya Call Management System CMS Unified Communication CenterConferencing systems Meet-me conferencingMeeting Exchange Enterprise Edition Avaya Meeting Exchange SolutionsTDM Networks Meeting Exchange Web ConferencingMeeting Exchange Express Edition Video Telephony SolutionsApplication Programming Interfaces APIs Computer Telephony Integration CTIBest Services Routing BSR polling Page C363T Converged Stackable switch Avaya C360 converged stackable switchesC363T-PWR Converged Stackable switch Features of the C360 converged stackable switchesStacking Layer 2 featuresManagement Layer 3 featuresPower over Ethernet PoE Switches from Extreme NetworksAvailable PoE Switch Options Avaya Power over Ethernet PoE switches1152A1 Power Distribution Unit Midspan Power UnitsPower priority mechanism Designed usageBarrel connector through brick transformer Power modes Avaya IP TelephonesPower using adapters Interoperability with Wireless Access Point products1152B Midspan Power Distribution Units Avaya Model Number 1152B Power Distribution UnitsSummary Number PortsVPN Client Converged infrastructure security gatewaysSG200 SG203 and SG208VPN Client Page Deploying IP Telephony Avaya Application Solutions IP Telephony Deployment Guide Introduction Traffic engineeringTopology Design inputsDesign inputs Endpoint traffic usage Endpoint specificationsDCP Example 1 configuration data Endpoints Atlanta BostonExample 1 Station usage Preliminary calculations Additional design criteriaCommunities of interest Call usage ratesTraffic engineering Call usage rates Example 2 Uniform Distribution model Erlangs Traffic engineering Call usage rates ⎛ number of stations in Site i ⎞ ⋅ total outbound CUR Example 3 Empirical approach for existing systems Expanded COI matricesFrom endpoints in Site To endpoints in Site Example 4 Expanded COI matricesEndpoints in a three-site system Atlanta Boston Cleveland 12.7 Number of type t stations in Site From SiteNetwork of Avaya systems and system sites COIs for multiple-site networksOverview Resource sizingSignaling resources Examples of media streams between Avaya endpoints Media processing and TDM resourcesShuffling IP-TDM-IP connectivityHairpinning Connectivity modes between two IP endpoints Intra-site TDM and Media Processing resource requirements COI Inter-site TDM and Media Processing resource requirementsExample 5 TDM and media processing usage Re-categorization of CURs from Table Endpoints Totals Traffic engineering Erlangs G700 MGs 320 Processing occupancy Relationship Between Processing Occupancy and Bhcc Rate Direct media connect shuffling SIP traffic engineeringLAN allocation and SIP trunks Registration SIP specific featuresSubscription and notification Instant messagingCommunication Manager and SES server processor occupancy IP bandwidth and Call Admission ControlCOI Matrix Example 6 IP bandwidth considerations Resource sizing Bits Payload size per packet Packet 711 729Example 7 LAN bandwidth Example 8 WAN bandwidth Resource sizing Final checks and adjustments Physical resource placementAvaya Distributed Office Traffic engineering Your security policy SecurityWhat are you protecting it from? What are you trying to protect?How likely is a threat against these assets? Recommendations for your security policyProprietary vs. open operating systems Built-in Linux security featuresAvaya Communication Manager and Servers Avaya capitalizes on Linux’ security advantage One-time passwordsShell access Remote access Root accessMonitoring and alarming Secure accessS8700 with Avaya MCC1 or SCC1 Media Gateways LAN isolation configurationsData encryption Security S8700-series Server with Avaya G650 Media Gateways Virus and worm protection Recommendations for network security TestingEnvironment Telnet IP Telephony circuit pack securityTN2312BP IP Server Interface Ipsi Control link TN2302AP and TN2602AP Media ProcessorsTN799DP Control LAN C-LAN Toll fraudHacking methods Avaya’s security designAdditional toll fraud resources Your toll fraud responsibilitiesToll fraud indemnification Security Tune-up Service Security Audit ServiceToll Fraud Intervention Hotline Avaya Security HandbookPage Voice quality network requirements Network delayCodec delay Packet loss JitterNetwork packet loss Packet loss concealment PLC EchoSignal levels Tone Levels Echo and Signal LevelsCodecs ACELPMP-MLQ PCMCS-ACELP Codec and H.248 Media Gateways Silence suppression/VADCNA Application Performance Rating Transcoding/tandemingIssue 6 January 2008 Voice Available application modelsVideo conferencing Enterprise modelAvaya Integrated Management offers Integrated Management overview documentsVoIP Monitoring Management Offer Administration Tools OfferSystem Management Offer Enterprise Network Management OfferMulti Router Traffic Grapher Third-party network management productsHP OpenView Network Node Manager Network management modelsCentralized hybrid Distributed componentCentralized management model Page Reliability and Recovery IPTDG43 ReliabilitySurvivability solutions Release 3.0 system example S8700-series Server SeparationEnterprise survivable servers ESS ESS and Adjunct Survivability ESS System CapacitiesESS and H.248 Media Gateways R2MFC Connection preserving upgrades for duplex serversInter Gateway Alternate Routing Igar Survivability for branch office media gateways Media Gateway recovery via LSPS8300/G700/G350 configuration Modem dial-up backupAuto fallback process IP endpoint recovery IP endpoint recoveryRecovery algorithm IP Endpoint Time to Service Operation with NAT/Firewall Environment Converged Network Analyzer for network optimizationChanges in IP end points IP endpoint recovery Page Getting the IP network ready for telephony Avaya Application Solutions IP Telephony Deployment Guide IP Telephony network engineering overview Distribution AccessLayers in a hierarchical network Description Core Voice quality Packet loss maximum packet/ frame loss between endpoints JitterBest practices Common issues General guidelines LAN issuesSpeed and duplex Ethernet switchesPort or native Vlan VLANsVlan defined Vlan binding feature C360 Trunk configurationConfigured option Mod/port vidWAN Recommendations for QoS QoSCodec selection and compression Routing protocols and convergence Serialization delayNetwork design Multipath routing Frame RelayOverview of frame relay Committed information rate burst range Frame relay issue and alternativesAdditional frame relay information MplsConvergence advantages VPNCommunication security Managing IP Telephony VPN issuesNetwork management and outsourcing models Firewall technologiesConclusion NATIP Telephony without NAT Design for Simplicity Converged network designDesign and Management Design for Scalability Design for ManageabilityServer Cluster TopologiesLayered Server Cluster Topology LayersRedundancy Integrated high density switch topologyRedundant connections Layer Sample spanning tree Vrrp configured for Core Access References for Converged network design on Page CoS Quality of Service guidelinesIP precedence bits ToS bits Comparison of Dscp with original TOSLayer 3 QoS Layer 2 QoSPacket size Line 128 256 512 1024 1500 Speed Bytes Serialization delay matrixQoS guidelines Layer 3 QoS 802.1Q tag Ieee 802.1 p/QRecommendations for end-to-end QoS DiffServDifferentiated Services DiffServ TOS byte CRITIC/ECP Original TOS specification Bit Value Use DescriptionRound-robin Queuing methodsCB-WFQ / LLQ / CBQ Frame Relay traffic shaping Traffic shaping and policingMTU FragmentationApplication perspective FRF.12Recommendations for RTP header compression Network perspectiveRTP header compression test Equipment configuration for RTP header compression testConfiguration Examples of QoS implementation Assumptions for Example High-quality service across a congested WAN linkCommand Meaning Administration commands for ExampleExample 2 C-LANS cannot tag their traffic CommandMeaningExample 3 More restrictions on the traffic X330 WAN Module Converged infrastructure LAN switchesTrust packet tagging Change control Network recoveryLink Aggregation Groups Layer 2 mechanisms to increase reliabilitySpanning tree Vrrp and Hsrp Layer 3 availability mechanismsRouting protocols Multipath routing Dial backupOspf RIP Convergence timesConverged Network Analyzer Converged Network Analyzer CNA components Headquarters CNA deployment Measurement plane Simultaneous monitoring of all pathsControlling edge routers Configuration and deployment detailsAvaya network readiness assessment services Problems with data networksWhat if my network functions well today? Basic network readiness assessment serviceSurvey Site Configuration SurveyVital Agent analysis Detailed network readiness assessment serviceDetailed network readiness assessment process Customer can Data for individual Professional Element monitoring Customer responsibilitiesDiscovery Report generation Synthetic IP Telephony measurementsRemote analysis Customer deliverables Page Appendix a CNA configuration and deployment Basic configuration Configuring CNAConfiguring Virtual Module Interfaces Default GatewayBGP on the Engine Module Service Provider Access LinksUstat GRE Tunnels MeasurementsAssigning USTATs to Providers Decision making Edge Router GRE Tunnel Interfaces Configuring the RoutersInterface Tunnel1 Description GRE to provider1 Route MapsVIP Routing Routing ConfigurationBgp cluster-id Route ReflectionCNA commands Command summaryRoute-assert-filter force link provider1 Router Ra commands Interface Tunnel2 description GRE to provider2 Router Rb commandsPage Index CSS NAT LFI LAN WAN