Security
Your toll fraud responsibilities
No telecommunications system can be entirely free from risk of unauthorized use. But diligent attention to system management and security can reduce that risk considerably. Often a
Toll fraud indemnification
As part of Avaya's ongoing efforts to combat communications fraud and its threat to our business customers, Avaya has introduced an enhancement to its Service Agreement. Beginning January 1, 1996, Avaya indemnifies its customers for charges associated with fraud. This indemnification is available to all customers who are covered by warranty and/or maintain an Avaya Service Agreement for Avaya Communication Manager, INTUITY AUDIX voice messaging, and Avaya Interactive Voice Response systems.
The indemnification enhancement is offered at no additional cost to your service agreement during warranty, or as part of a multiyear Avaya Service Agreement. The only requirement is to follow and maintain the sound security practices that every business should implement. A complete list of these security practices can be obtained from your Avaya Account Team.
Additional toll fraud resources
In an effort to assist customers, Avaya has developed a variety of service offerings and provides materials to assist in helping to identify and combat toll fraud. These offerings and materials include:
●Security Audit Service
●Security
●Toll Fraud Intervention Hotline
●Avaya Security Handbook
