Avaya Application Solutions
Avaya SIP solutions
Session Initiation Protocol (SIP) is an
As implemented by Avaya for Communication Manager release 3.0 and beyond, SIP "trunking" functionality is available on any of the
Avaya Communication Manager supports SIP endpoints, including the Avaya 4602 SIP Telephone and Avaya IP Softphone Release 5. In addition to its IP telephony capabilities, IP Softphone R5 also includes Instant Messaging (IM) client software, which is a
Avaya SIP application enablement
Avaya Communications Process Manager is middleware software that uses customizable web services to integrate Avaya communications solutions into customer business processes. Communications Process Manager achieves this integration by detecting events from a customer business application. Different events trigger Communications Process Manager to invoke different communication applications to escalate the situation to people and resources that can address it.
Communications Process Manager performs the following functions:
●Integrates the following Avaya communication resources. This integration makes it possible for the resources to communicate with Communications Process Manager and ultimately with each other.
-Communication Manager — provides telephony capabilities.
-SIP Enablement Services (SES) — serves as the SIP proxy. All communication resources use SIP to communicate through Communications Process Manager.
-Meeting Exchange Express — provides audio conference capabilities.
-Voice Portal — provides interactive voice response (IVR) capabilities for phone interactions between Communications Process Manager and its users.
●Orchestrates interactions between the communication resources.
