Network assessment offer
Vital Agent analysis
Vital Agent is a
If the customer has a somewhat standardized network infrastructure, Avaya can waive the need to install this application on every desktop and instead to run this utility only on key desktops.
The Vital Agent software gathers data for up to 5 consecutive business days after which the customer sends the data file to the CVDN Professional Service engineers for analysis. The CVDN then determines if the proposed Avaya IP Telephony application can perform acceptably over the customer’s network.
If a problem is uncovered as a result of the survey, the CVDN Professional Service engineering team notifies the Account Team and includes detailed technical information regarding the problem. The customer has two choices:
●Resolve the problems independently and then
●Hire Avaya to perform an
Detailed network readiness assessment service
The Detailed network readiness assessment service includes
●Scheduled
●Traffic simulation
●Network testing
●Analysis of the results
●Recommendations to resolve any network throughput issues
In order to reap the benefits of IP Telephony, customers must either possess or acquire a keen understanding of their network and its performance capabilities. This ensures that the transfer of information between systems and processes is not compromised and that the network infrastructure remains stable.
The Detailed service results are documented in a Network Assessment Report that identifies the root cause of the network issues and provides the customer with recommendations on how to resolve those issues to support the implementation of the IP Telephony solution. CVDN Professional Services utilizes proven methodologies performed by a staff of
