Communication applications
Unified Communication Center
Unified Communication Center lets mobile, remote and office workers easily access important communications tools and information via any telephone using simple and intuitive speech commands.
Avaya Call Management System (CMS)
The Avaya Call Management System collects call traffic data, formats management reports, and provides an administration interface for Automatic Call Distribution (ACD) on your Communication Manager. CMS helps enterprises manage the people, traffic load, and equipment in an ACD environment by answering such questions as:
●How many calls are we handling?
●How many callers abandon their calls before talking with an agent?
●Are all agents handling a fair share of the calling load?
●Are our lines busy often enough to warrant adding additional ones?
●How has traffic changed in a given ACD hunt group over the past year?
Site Statistics for Remote Port Networks forwards location IDs to CMS to provide call center
CMS reliability and redundancy
Dual Links to CMS provides an additional TCP/IP link to a separate CMS for full, duplicated CMS data collection functionality and high availability CMS configuration. The same data are sent to both servers, and the administration can be done from either server. The ACD data is delivered over different network routes to prevent any data loss from such conditions as ACD link failures, CMS hardware or software failures, CMS maintenance, or CMS upgrades.
Conferencing systems
Conferencing & Collaboration Applications enable cost effective means to connect with key people around the world in a way that enhances operations.
Meet-me conferencing
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