LCD Messages, Message Error Code Cause Action | Canon C3500 instruction

LCD Messages

The following messages are displayed in the LCD when the

MultiPASS is performing a function or encounters an error.

The Error Code appears on the Activity Report.

Message

Error Code

Cause

Action

AUTO REDIAL	—	The MultiPASS is
		waiting to redial the
		other party’s number
		because the line was
		busy or the other
		party did not answer
		when you tried to send
		the document.

Wait for the MultiPASS to try redialing. If that doesn’t work, wait until the MultiPASS starts to dial the number, then press STOP to cancel redialing. Try to send the document again at a later time.

BUSY/NO SIGNAL	#005/018	The telephone number
		you dialed is busy.

The fax number dialed was incorrect.

The other party’s fax is not working.

The other party is not using a G3 machine.

The touch tone/rotary pulse setting on your MultiPASS is incorrect.

The receiving fax did not answer within 35 seconds.

CARTRIDGE JAMMED	Cartridge holder cannot
	move. This is normally
	due to a paper jam.

Try sending the document at a later time.

Check the fax number and dial again.

Contact the other party and have them check their fax.

Contact the other party and have them send or receive the document using a G3 machine.

Set your MultiPASS to the setting that matches your telephone line (see page 8-4).

Contact the other party and have them check their fax. You can try to send the document manually. For an over- seas call, add pauses to the registered number.

Clear the paper jam or whatever is obstructing the cartridge holder and then press STOP. Do not attempt to move the cartridge holder manually.

10-6 Troubleshooting

Chapter 10

Image 266

Canon C3500 user manual LCD Messages, Message Error Code Cause Action

Contents

MultiPASS C3500 Trademarks CopyrightDisclaimer Order Information Power RequirementsLocation Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, 7 Days a Week Quick Start Guide Using Your DocumentationConventions User’s Manual Viii Contents Using the MultiPASS Desktop Manager Sending Faxes With the MultiPASS C3500 Setting the Resolution Setting the Contrast Scanning With the MultiPASS C3500 Working With Documents in The Desktop Manager Setup and Other Utilities in the Desktop Manager Maintaining the MultiPASS C3500 Appendix B Using the MultiPASS C3500 as a Stand-alone Fax TroubleshootingAppendix a Specifications Introduction Supplies and Accessories BJ Cartridges and BJ Tanks Canon Specialty Papers Getting Help From Canon Canon Canada Important Safety Instructions Servicing the MultiPASS C3500 Introduction Main Components of the MultiPASS C3500 Front View Back View Inside the Printer Area LCD display Using the Operator PanelDocument feed lever Number buttons One-touch Speed Dial/Function buttonsStop button Special Function Buttons Arrow buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed the document Setting the Document Feed Lever Adding Pages to the Document Identifying Your Documents Press Copying DocumentsFeed Select If necessary Miscellaneous If the Power Goes OutUsing Switch Boxes Printing With MultiPASS C3500 Plain Paper Paper HandlingSelecting Paper Glossy Photo Paper Bubble Jet Paper water resistant High Resolution PaperShirt Transfers Greeting Cards Fabric Sheets Transparencies Paper GuidelinesHigh Gloss Film Assorted Paper Starter Kit Start your Installing a Printer DriverPrinting a Document Make sure Opening the Printer Properties Dialog Box in Windows 98/95 Printer Setup Within WindowsUsing the Printer Driver in Windows 98/95 Details Using the Windows TabsGeneral Paper Graphics Setting Specifying Your Printing Options Recommended Graphics Settings Driver settings To achieve Print Quality Color Model Results Using the Setup Analyzer For High Quality Color Printing Printing Speed Versus ColorFor Quick Color Printing For Monochrome Printing Other Ways to Improve Print Speed in Windows Limit the number of colors on each Use Monochrome when possibleUse primary colors when printing presentation graphics Use the Draft print quality Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Loading Paper Automatically Feeding Paper Support up Auto Feed Guidelines Paper Limit Mark No GAP Here Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Arrange the stack of envelopes on a firm surface Now you can start your print operation Paper type Drying time Using Canon’s Specialty PapersSpecialty Paper Guidelines Uncurling Back Print Film About five Minutes Canon’s High Resolution Paper HR-101Using the Paper Output Guides Using the Cleaning Sheet Set up Printing With the MultiPASS C3500 On the one Fabric Sheet FS-101To feed the sheet Dial keypad Printing On a Fabric Sheet Insert Dry and then wash the fabric sheet Printing On Banner Paper Paper can flow over the edge as it exits the unit Paper along One AdjustTray Length Required Place the paper behind the MultiPASS on a flat surface Insert the first sheet into the sheet feeder until it stops Open Printing With the MultiPASS C3500 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager Document Toolbar Exploring the MultiPASS Desktop Manager WindowMenu Bar Work Area Action ToolbarFolders List Command Bar Status Bar Box Folder Using the Desktop Manager FoldersSystem-defined Folders Sent Fax Folder User-defined FoldersScan Folder Trash Folder Creating a New Folder Viewing Documents in the Desktop Manager Document View List View Sorting Documents in the List Viewing Documents Setting Up the Address Book Opening the Address Book Working With Address Book Entries Sorting the Address Book Adding and Editing an Individual Address Entering Fax Numbers, Phone Numbers, Mail Addresses Character Description Adding and Editing a Group Address Deleting an Address Book entry Using a Group AddressPrinting the Address Book Importing an Address Book Importing Addresses From a Text File Exporting the Address Book Using the MultiPASS Desktop Manager Sending Faxes With Party’s fax Number Sending a DocumentRegular Dialing Press START/COPY Automatic Dialing Load Dialing Sending a Document Using Group Dialing Automatic RedialingManual Resending a Fax After an Error To Cancel Automatic Redialing Other party Manual SendingPick up the telephone and dial the other party’s fax number Or # Cancel SendingPress Stop Transmitting the Document Dial the other party’s number Adjusting the Quality of Your Faxes Setting the Resolution FAX Standard Setting the Contrast Button Sending PC Faxes Specifying Send Fax Information Specifying a Fax Recipient Including a fax recipient from the Address Book Adding a new recipient to the Address Book Defining Send Fax OptionsRemoving a fax recipient Entering a subject Previewing the cover Entering fax sender information Deleting the fax after sending Processing the FaxEntering a memo Including annotations Holding the fax Canceling the faxSending the fax later Creating a Fax Memo Sending a PC Fax From a Windows Application Sending Faxes With the MultiPASS C3500 Using the Send Fax Manager Faxes Sent Area Fax StatusToolbar Scheduled ActiveQueued Retry Sending a Fax Stopping an Active JobSending a Scheduled, Held, Failed, or Stopped PC Fax Deleting a Job Using the Fax LogViewing a Job Displaying the Fax Log Designing a Fax Cover Opening the MultiPASS Cover Page Designer Using the Cover Page Designer File Toolbar Data Fields Variables Image ToolbarAnnotation Toolbox Layout Area With New command From File menuCreating a New Cover Background Importing a cover page background Preparing the Cover Page BackgroundSave Setting Preferences From the File Menu Adding Labels and Text Adding text to the cover Adding Graphics Editing text added to a cover Creating a text stamp Inserting a text stamp Editing a text stampRemoving an image or text stamp Inserting a field Creating a Drawing GraphicAdding Variable Data Fields Modifying a Predefined Fax Cover Adjusting Text and Variable Fields Resizing a field Removing an Annotation Adjusting the Orientation and ViewCopying Fields Adjusting the Display Straightening a Document Display Scrolling through a Zoomed Cover Cropping a cover Editing the Base ImageSelecting an area of a cover Flipping a cover Changing Text Attributes Aligning Fields Adding Additional Annotations to Your CoverChanging Text Color Adding a Sticky-Note Annotation Editing the text in a sticky-note Highlighting Your DocumentAdding a sticky-note Reverting to the Last Saved Version Renaming a Cover Printing a Cover Deleting a Cover Receiving Faxes Receiving Documents Receiving Documents Automatically-Fax Only Mode How Fax/Tel Mode Works Receiving Documents Manually-Manual Mode Using the Telephone for Remote Reception of a Fax Using an Answering Machine-Ans. Machine Mode Using the MultiPASS With an Answering Machine Printing Documents Received in Memory Receiving While Copying, Printing, or Registering Receiving Faxes to the MultiPASS Desktop Manager Receiving a Fax Into the In Box Printing a Received Fax When Your Computer Is Off Using the Distinctive Ring Pattern Detection Drpd Feature Types of Ring Patterns Incoming Call Your Setting From Fax From Telephone How Drpd Responds to Calls Scanning With MultiPASS C3500 Exploring the ScanGear Window Preview Area Scan Option Tabs Scanning With the Desktop ManagerDisplaying Information About the Scan Driver Scanning From a Windows Application Grayscale Setting the Preview Scan OptionsSetting the Scan Mode Text Enhanced Setting the Scan Resolution Creating a Custom Resolution Setting Preferences Selecting a Standard Paper Size Setting Paper SizeSetting a Custom Paper Size Threshold Setting Black and White OptionsClearing the Preview Area Halftone Changing the View Size Adjusting the Preview Image ViewAdjusting the Selection Size Displaying Rulers Moving an Image Rotating an Image Reversing the Image ToneMirroring an Image Scaling the Image Output Size Adjusting Contrast and Brightness Scanning With the MultiPASS C3500 Managing Your Documents Desktop Manager Selecting Documents in the Desktop Manager Selecting a Document in Document View Selecting a Document in List View Printing a Document in the Desktop Manager Creating a Folder Moving a Document Copying a Document Within the Same User-defined Folder Copying a DocumentRenaming a Document or Folder Copying a Document From One Folder to Another Deleting a Document or Folder Deleting a Folder Restoring a Deleted DocumentDeleting a Document Emptying the Trash Folder Importing a Document Exporting a Document Attaching a Document to Electronic Mail E-mail Scrolling Through a Multi-page Document Manipulating a Document in Document ViewArranging Documents in Document View Arranging documents manually Removing a Page From a Document Splitting a Document Indexing and Searching for Documents Setting Up the IndexMerging a Document Adding a creator to the index Adding an owner to the index Adding keywords to the index Assigning Index Criteria to Documents Documents in Desktop Manager Working With Documents in the Desktop Manager Searching for Your Documents Word Match Search On Chapter Modifying a Document Exploring the MultiPASS Viewer Window MultiPASS Viewer window is similar to this Menu Bar Document Display Area Adjusting the Size and View of a DocumentAdjusting the Size of a Document Adjusting Your View of a Document Changing the Document Orientation Adjusting the Document and Display Size Scrolling through a Zoomed Cover Flipping a Document or Selected Area Editing the Base ImageCropping a document Setting Font Defaults Adding Annotations to Your Document Adding Text to a Document Editing text added to a document Adding a Sticky-Note Inserting a Stamp Creating a Text Stamp Highlighting Your Document Revising Your Annotations Highlighting a region Resizing the Annotation Selecting One or More AnnotationsMoving an Annotation Printing the Document Adjusting the MultiPASS Viewer Default Options Previewing the Document Before Printing Working With Documents in the Desktop Manager Setup and Other Utilities in the 8 Desktop Manager Fax Setup Setting Up Fax Preferences Date Format Setting Up Send Fax OptionsVolume Display Language Setting Up Advanced Send Fax Options Restoring the Default Settings On Error Resend Error Correction ECMOff Hook Alarm Speed Paper Size Setting Up Receive Fax OptionsAnswer Receive Mode Reduction Receive Conditions Answer Silent ReceiveAnswer Number of Rings Report Print Setting Up Advanced Receive Fax Options Ink/Toner Saver Mode Answering Machine Mode Options Fax/Telephone Switching OptionsDefault Action If No Answer to Telephone Receive Fax If No Signal Remote Identification Number Drpd Switch OptionsRemote Receive Ring Pattern Setting Up Speed Dial Assignments Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code System Setup Mail Attachments Launcher SetupInclude Annotations On Document Deletion Setup and Other Utilities in the Desktop Manager Using the Launcher Editing a Launcher Application Making a Phone Call From the Desktop Manager Placing a Phone Call Using the MultiPASS Server Using the Minimized MultiPASS Server Using the MultiPASS Server Window Status Messages Error Warning Closing the MultiPASS Server Removing the MultiPASS Server From StartUp Restarting the MultiPASS Server Disconnecting the MultiPASS Adding the MultiPASS Server to StartUp Removing the Printer and Fax Drivers Uninstalling the MultiPASS SoftwareUninstalling the Desktop Manager Reinstalling the Desktop Manager Uninstalling the Scan Software ScanGearCompleting the Uninstall Process Maintaining MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components White sheet and scanning glass Clean ComponentsSeparation guide Separation roller When you are finished, close the operator panel Appears in the LCD Printing the Nozzle CheckPress Function Press either Buttons until Cleaning the BJ Cartridge Print Head Press Function BC-20 Black BJ Cartridge BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-22e Photo BJ Cartridge BJ Cartridge and BJ Tank Maintenance Using Ink Replacing the BJ Cartridge Grasp both sides and lift it up Lift the green Dispose Slide the BJ cartridge straight into the cartridge holder Close the printer cover, and press Cartridge button Replacing a BJ Tank in the BC-21e Color BJ Cartridge Button Open Chapter Close the printer cover, and press the Cartridge button Close Storing a BJ CartridgeOpen Ink Cartridge Storage Box Transporting the MultiPASS All traysPage Maintaining the MultiPASS C3500 Troubleshooting Troubleshooting Paper Jams Jams in the Automatic Document Feeder ADF Remove the document Close the operator panel Jams in the Sheet Feeder Gently pull any jammed paper out of the unit Message Error Code Cause Action LCD Messages #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Printing Problems Problem Cause Solution Problem Cause Solution Problem Cause Solution Print Quality Problems Specifications Color Printing Problems Paper Feeding Problems Right side of the sheet Faxing Problems Appendix A, Specifications Document Problem Cause Solution Print quality is poor Telephone Problems Copying Problems General Problems MultiPASS Hardware Cannot Initialize Using Other Bi-directional DevicesTechnical Notes Memory Clear Report Memory Files Deleted Specifications a Printing Specifications Paper Weight Printable Area-Papers Margin Inches BJ Cartridges BC-21e Color BJ Cartridge Facsimile Transmission/reception memory Ink saver Copier Scanner Effective scanning width MultiPASS Desktop Manager for Windows Scanned image General Specifications Telephone Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode Option Description/Settings LCD Menu System OptionDescription/Settings Entering Information in the MultiPASS Twice Time usingEntering Your User Information Enter today’s Press START/COPY twice when the date and time are entered Again When the faxThen press MultiPASS returns to standby mode