Canon C3500 user manual Problem Cause Solution

Problem Cause Solution

Data from computer is	The print head unit may need
not printed (continued)	cleaning.
	The BJ cartridge may need to be
	replaced. (It may be out of ink.)
	The application you are
	printing from may not be
	set up properly.

Clean the print head. See page 9-8.

Replace the BJ cartridge. See page 9-11.

Check the computer and the application to make sure they are configured correctly.

Make sure your application has the MultiPASS selected as the printer.

The MultiPASS may not be set as the default printer or the selected printer.

The printer driver may be configured with the wrong port.

Make sure the MultiPASS is selected as the default or current printer.

Make sure the MultiPASS Server is running.

Make sure the MultiPASS printer driver is configured to use the computer’s parallel port. See page 2-7.

	The computer’s parallel port	Make sure your computer’s
	may be disabled.	CMOS has the primary
		parallel port set to LPT1.
		(Your computer should have
		a Setup Program that lets you
		do this.) See your computer’s
		documentation.
	Another hardware device or	Disconnect the peripheral
	software application is	device and uninstall or remove
	attempting to communicate	any software associated with
	with the same parallel port	this device and any software
	to which the MultiPASS is	communicating with the
	connected.	parallel port.
BJ cartridge moves,	The BJ cartridge or a BJ tank	Make sure the BJ cartridge
ink does not appear	may not be installed properly.	and its BJ tank(s) are properly
		installed. Make sure the orange
		tape is removed from the print
		head area (see page 9-14).
	The nozzles on the BJ	Perform the print head
	cartridge may be clogged.	cleaning procedure (see page
		9-8) and print the nozzle check
		(see page 9-7).

A BJ tank may be empty (BC-21e Color BJ cartridge).

Check the BJ tanks and replace them if necessary.

10-12 Troubleshooting Chapter 10