Problem

Cause

Solution

The MultiPASS will not

The document may not be

Make sure a document is set

make a copy (continued)

loaded correctly.

in the ADF and the LCD

 

 

displays DOCUMENT READY.

 

 

Make sure the operator panel

 

 

is closed.

 

The BJ cartridge is not

Make sure the BJ cartridge is

 

installed.

installed correctly.

 

The MultiPASS may not be

Try to print a document from

 

be operating properly.

your computer.

 

 

 

MEMORY FULL

The MultiPASS’s memory

Print out any faxes stored in

appears in the LCD

is full.

memory. Then print one copy

when you are making

 

at a time.

multiple copies

 

 

General Problems

Problem

Cause

Solution

The MultiPASS has

The power cord may not be

no power

securely plugged into the unit.

The power cord may not be supplying power.

Make sure the power cord is plugged securely into the unit and into a wall outlet.

If the power cord is connected to a power strip, make sure the strip is connected to an outlet and turned on.

Check the power cord by substituting another, or by using a voltmeter to test it for continuity.

The MultiPASS will not

The MultiPASS may have a

Replace the empty BJ tank.

print reports

BC-21e Color BJ Cartridge

See page 9-16.

 

installed, and its black BJ

 

 

 

tank may be empty.

 

 

 

The BC-22e Photo BJ Cartridge

Remove the BC-22e and install

 

may be installed.

the BC-21e Color or BC-20

 

 

Black BJ Cartridge.

 

 

 

 

Nothing appears in the

The MultiPASS may not be

Check the plug and be sure it is

LCD display

receiving power.

firmly plugged into the power

 

 

connector and the wall outlet.

 

 

If the display remains blank,

 

 

unplug the MultiPASS, wait five

 

 

seconds, then plug it in again.

 

 

 

 

10-24 Troubleshooting

 

Chapter 10

Page 284
Image 284
Canon C3500 user manual General Problems