Canon C3500 user manual #001 Document is Jammed in the ADF

Message	Error Code	Cause	Action
CHANGE CARTRIDGE	#052	The BJ cartridge is	Replace the BJ cartridge.
		empty or its ink has	The unit will then
		dried out.	print any documents
			received in memory.

CHECK DOCUMENT	#001	The document is
		jammed in the ADF.
CHECK PAPER SIZE		The size of the paper
		in the sheet feeder and
		that specified in the
		MultiPASS setup are
		different.

Remove the document you are trying to send or copy and start again.

Set the correct paper size in the Receive Fax dialog box of the Setup Options in the MultiPASS Desktop Manager (see page 8-7).

		The sheet feeder is	Add paper to the sheet
		empty or paper is	feeder or check for a
		jammed.	jam. Then try to print
			again.
		There is a sheet of	Make sure there is no
		paper in the manual	paper in the manual
		feed slot.	feed slot when you are
			receiving a fax.
CHECK PRINTER	—	There may be an	Check for a paper clip,
		obstruction that is not	paper jam, or the plastic
		allowing the cartridge	orange cap off the BJ
		mechanism to move	cartridge. Press STOP
		right or left.	and try your operation
			again.

CLEAR PAPER JAM

COMMUNICATING PLEASE WAIT

The BJ cartridge may be defective.

—There is a paper jam or the sheet feeder is empty.

—You tried to send a fax using Manual mode when the MultiPASS was already sending a fax from memory.

Press STOP. Reinstall the cartridge and try your operation again.

In either case, if the error does not clear, try unplugging the unit. Wait several minutes, then plug it back in. Also, try installing a new BJ cartridge.

Remove any paper from the sheet feeder. Clear the paper jam (see page 10-5). Then reload paper in the sheet feeder. Press

RESUME or STOP.

Wait until the fax is sent, or use memory sending.

Troubleshooting

Chapter 10 Troubleshooting 10-7