Canon C3500 user manual Telephone Problems, Copying Problems

Telephone Problems

Problem	Cause	Solution
You cannot dial	The telephone line may	Be sure the telephone line is
	not be connected properly.	correctly connected to the
		MultiPASS (see your Setup
		Guide).
	The unit may not be getting	Make sure the power cord is
	power.	connected to the MultiPASS
		and to an AC outlet; make
		sure the AC outlet has power.
	The MultiPASS may not	If you have a pulse line, be
	be set for the type of	sure the MultiPASS is set for
	telephone line in use	pulse dialing (see page 8-4).
	(pulse/tone).
The phone disconnects	The MultiPASS may not be	Make sure the MultiPASS
while you are talking	plugged in properly.	is plugged in correctly.
on the line	If the MultiPASS is in	Disable the Silent Receive
	Answer Machine Mode and	option on the Receive Fax
	Silent Receive is enabled,	tab of the Desktop Manager.
	the unit will switch to fax
	receive mode when it detects
	a period of silence.

Copying Problems

Problem	Cause	Solution
The MultiPASS will not	The MultiPASS may have a	Replace the empty BJ tank.
make a copy	BC-21e Color BJ Cartridge	See page 9-16.
	installed, and its black BJ tank
	may be empty.

The MultiPASS may have a BC-22e Photo BJ Cartridge or BC-29F Neon BJ Cartridge installed.

The telephone may be off hook.

The MultiPASS will not make copies when the BC-22e Photo BJ Cartridge or the BC-29F Neon BJ Cartridge is installed. Replace the cartridge with a BC-21e Color BJ Cartridge or BC-20 Black BJ Cartridge.

Make sure the telephone is in its cradle.

Troubleshooting

Chapter 10 Troubleshooting 10-23