Printing Problems, Problem Cause Solution | Canon C3500 instruction

Printing Problems

Problem	Cause	Solution
The ALARM light	The MultiPASS may have a	Clear any paper jams. See
comes on and the	paper jam.	page 10-3.
MultiPASS beeps
while printing		If the MultiPASS has no
		paper jam, unplug it, wait
		5 seconds, then plug it in again.
		If the problem is fixed, the
		ALARM light will be off, the
		BJ cartridge will move to its
		home position, and the LCD
		display will show the date and
		Receive Mode (Standby Mode).
		If the ALARM light stays on,
		call the Customer Care Center.
		See page 1-4.

Data from computer is	The power cord may not	Check that the power cord
not printed	be plugged in securely.	is plugged securely into the
		unit and into the wall outlet.
		If the MultiPASS is plugged
		into a power strip, make sure
		the power strip is plugged in
		and turned on.
	The interface cable may not	Check the interface cable
	be securely connected to the	connection.
	MultiPASS and the computer.
	The interface cable may	Make sure the cable is a
	not be the correct type.	bi-directional parallel interface
		cable less than 6.6 feet in
		length.

The MultiPASS may have been plugged in or the computer may have been turned on when you connected the interface cable.

The orange tape may not be removed from the BJ cartridge.

The BJ cartridge may not have been installed properly.

Unplug the MultiPASS and turn off the computer. Plug the unit back in and turn the computer back on again.

Be sure to remove the tape from the BJ cartridge when you install it. See page 9-14.

Make sure the BJ cartridge is installed correctly. See page 9-11.

Troubleshooting


Chapter 10	Troubleshooting 10-11

Image 271

Canon C3500 user manual Printing Problems, Problem Cause Solution

Contents

MultiPASS C3500 Disclaimer CopyrightTrademarks Location Power RequirementsOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, 7 Days a Week User’s Manual Using Your DocumentationConventions Quick Start Guide Viii Contents Sending Faxes With the MultiPASS C3500 Using the MultiPASS Desktop Manager Setting the Resolution Setting the Contrast Working With Documents in The Desktop Manager Scanning With the MultiPASS C3500 Maintaining the MultiPASS C3500 Setup and Other Utilities in the Desktop Manager Appendix a Specifications TroubleshootingAppendix B Using the MultiPASS C3500 as a Stand-alone Fax Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Canon Canada Getting Help From Canon Servicing the MultiPASS C3500 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C3500 Inside the Printer Area Back View Document feed lever Using the Operator PanelLCD display Stop button One-touch Speed Dial/Function buttonsNumber buttons Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed the document Adding Pages to the Document Setting the Document Feed Lever Identifying Your Documents Feed Copying DocumentsPress If necessary Select Using Switch Boxes If the Power Goes OutMiscellaneous Printing With MultiPASS C3500 Glossy Photo Paper Paper HandlingSelecting Paper Plain Paper Fabric Sheets High Resolution PaperShirt Transfers Greeting Cards Bubble Jet Paper water resistant Assorted Paper Starter Kit Paper GuidelinesHigh Gloss Film Transparencies Printing a Document Installing a Printer DriverStart your Make sure Using the Printer Driver in Windows 98/95 Printer Setup Within WindowsOpening the Printer Properties Dialog Box in Windows 98/95 General Using the Windows TabsDetails Graphics Paper Specifying Your Printing Options Setting Driver settings To achieve Print Quality Color Model Results Recommended Graphics Settings Using the Setup Analyzer For Quick Color Printing Printing Speed Versus ColorFor High Quality Color Printing Other Ways to Improve Print Speed in Windows For Monochrome Printing Use the Draft print quality Use Monochrome when possibleUse primary colors when printing presentation graphics Limit the number of colors on each Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Support up Auto Feed Guidelines Paper Limit Mark No GAP Here Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Arrange the stack of envelopes on a firm surface Now you can start your print operation Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time Uncurling Back Print Film Using the Paper Output Guides Canon’s High Resolution Paper HR-101About five Minutes Set up Using the Cleaning Sheet Printing With the MultiPASS C3500 Dial keypad Fabric Sheet FS-101To feed the sheet On the one Insert Printing On a Fabric Sheet Dry and then wash the fabric sheet Printing On Banner Paper Paper can flow over the edge as it exits the unit Length Required AdjustTray Paper along One Place the paper behind the MultiPASS on a flat surface Insert the first sheet into the sheet feeder until it stops Open Printing With the MultiPASS C3500 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager Menu Bar Exploring the MultiPASS Desktop Manager WindowDocument Toolbar Folders List Action ToolbarWork Area Status Bar Command Bar System-defined Folders Using the Desktop Manager FoldersBox Folder Trash Folder User-defined FoldersScan Folder Sent Fax Folder Creating a New Folder Document View Viewing Documents in the Desktop Manager List View Viewing Documents Sorting Documents in the List Opening the Address Book Setting Up the Address Book Sorting the Address Book Working With Address Book Entries Adding and Editing an Individual Address Character Description Entering Fax Numbers, Phone Numbers, Mail Addresses Adding and Editing a Group Address Printing the Address Book Using a Group AddressDeleting an Address Book entry Importing Addresses From a Text File Importing an Address Book Exporting the Address Book Using the MultiPASS Desktop Manager Sending Faxes With Regular Dialing Sending a DocumentParty’s fax Number Press START/COPY Load Automatic Dialing Dialing Sending a Document Using Group Dialing Manual RedialingAutomatic To Cancel Automatic Redialing Resending a Fax After an Error Pick up the telephone and dial the other party’s fax number Manual SendingOther party Press Stop Cancel SendingOr # Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Specifying Send Fax Information Sending PC Faxes Including a fax recipient from the Address Book Specifying a Fax Recipient Entering a subject Defining Send Fax OptionsRemoving a fax recipient Adding a new recipient to the Address Book Entering fax sender information Previewing the cover Including annotations Processing the FaxEntering a memo Deleting the fax after sending Sending the fax later Canceling the faxHolding the fax Creating a Fax Memo Sending a PC Fax From a Windows Application Sending Faxes With the MultiPASS C3500 Using the Send Fax Manager Toolbar Fax StatusFaxes Sent Area Retry ActiveQueued Scheduled Sending a Scheduled, Held, Failed, or Stopped PC Fax Stopping an Active JobSending a Fax Viewing a Job Using the Fax LogDeleting a Job Displaying the Fax Log Opening the MultiPASS Cover Page Designer Designing a Fax Cover File Toolbar Using the Cover Page Designer Layout Area Image ToolbarAnnotation Toolbox Data Fields Variables Background New command From File menuCreating a New Cover With Save Preparing the Cover Page BackgroundImporting a cover page background From the File Menu Setting Preferences Adding text to the cover Adding Labels and Text Editing text added to a cover Adding Graphics Creating a text stamp Removing an image or text stamp Editing a text stampInserting a text stamp Adding Variable Data Fields Creating a Drawing GraphicInserting a field Modifying a Predefined Fax Cover Resizing a field Adjusting Text and Variable Fields Copying Fields Adjusting the Orientation and ViewRemoving an Annotation Straightening a Document Display Adjusting the Display Scrolling through a Zoomed Cover Flipping a cover Editing the Base ImageSelecting an area of a cover Cropping a cover Changing Text Attributes Adding a Sticky-Note Annotation Adding Additional Annotations to Your CoverChanging Text Color Aligning Fields Adding a sticky-note Highlighting Your DocumentEditing the text in a sticky-note Renaming a Cover Reverting to the Last Saved Version Deleting a Cover Printing a Cover Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Receiving Faxes to the MultiPASS Desktop Manager Receiving While Copying, Printing, or Registering Receiving a Fax Into the In Box Printing a Received Fax When Your Computer Is Off Types of Ring Patterns Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Incoming Call Your Setting From Fax From Telephone Scanning With MultiPASS C3500 Preview Area Exploring the ScanGear Window Displaying Information About the Scan Driver Scanning With the Desktop ManagerScan Option Tabs Scanning From a Windows Application Text Enhanced Setting the Preview Scan OptionsSetting the Scan Mode Grayscale Creating a Custom Resolution Setting the Scan Resolution Setting Preferences Setting a Custom Paper Size Setting Paper SizeSelecting a Standard Paper Size Halftone Setting Black and White OptionsClearing the Preview Area Threshold Displaying Rulers Adjusting the Preview Image ViewAdjusting the Selection Size Changing the View Size Moving an Image Scaling the Image Output Size Reversing the Image ToneMirroring an Image Rotating an Image Adjusting Contrast and Brightness Scanning With the MultiPASS C3500 Selecting Documents in the Desktop Manager Managing Your Documents Desktop Manager Selecting a Document in List View Selecting a Document in Document View Printing a Document in the Desktop Manager Moving a Document Creating a Folder Copying a Document From One Folder to Another Copying a DocumentRenaming a Document or Folder Copying a Document Within the Same User-defined Folder Deleting a Document or Folder Deleting a Document Restoring a Deleted DocumentDeleting a Folder Importing a Document Emptying the Trash Folder Attaching a Document to Electronic Mail E-mail Exporting a Document Arranging documents manually Manipulating a Document in Document ViewArranging Documents in Document View Scrolling Through a Multi-page Document Splitting a Document Removing a Page From a Document Merging a Document Setting Up the IndexIndexing and Searching for Documents Adding a creator to the index Adding an owner to the index Adding keywords to the index Assigning Index Criteria to Documents Documents in Desktop Manager Working With Documents in the Desktop Manager Searching for Your Documents Search On Word Match Chapter Modifying a Document MultiPASS Viewer window is similar to this Exploring the MultiPASS Viewer Window Menu Bar Adjusting the Size of a Document Adjusting the Size and View of a DocumentDocument Display Area Changing the Document Orientation Adjusting Your View of a Document Adjusting the Document and Display Size Scrolling through a Zoomed Cover Cropping a document Editing the Base ImageFlipping a Document or Selected Area Adding Annotations to Your Document Setting Font Defaults Editing text added to a document Adding Text to a Document Adding a Sticky-Note Inserting a Stamp Creating a Text Stamp Highlighting Your Document Highlighting a region Revising Your Annotations Moving an Annotation Selecting One or More AnnotationsResizing the Annotation Printing the Document Previewing the Document Before Printing Adjusting the MultiPASS Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities in the 8 Desktop Manager Fax Setup Setting Up Fax Preferences Display Language Setting Up Send Fax OptionsVolume Date Format Restoring the Default Settings Setting Up Advanced Send Fax Options Speed Error Correction ECMOff Hook Alarm On Error Resend Reduction Setting Up Receive Fax OptionsAnswer Receive Mode Paper Size Report Print Answer Silent ReceiveAnswer Number of Rings Receive Conditions Ink/Toner Saver Mode Setting Up Advanced Receive Fax Options Receive Fax If No Signal Fax/Telephone Switching OptionsDefault Action If No Answer to Telephone Answering Machine Mode Options Ring Pattern Drpd Switch OptionsRemote Receive Remote Identification Number Assigning an Individual to a Speed Dial Code Setting Up Speed Dial Assignments Defining a Group Speed Dial Code System Setup Document Deletion Launcher SetupInclude Annotations On Mail Attachments Setup and Other Utilities in the Desktop Manager Editing a Launcher Application Using the Launcher Placing a Phone Call Making a Phone Call From the Desktop Manager Using the MultiPASS Server Using the MultiPASS Server Window Using the Minimized MultiPASS Server Status Messages Closing the MultiPASS Server Error Warning Restarting the MultiPASS Server Removing the MultiPASS Server From StartUp Adding the MultiPASS Server to StartUp Disconnecting the MultiPASS Uninstalling the Desktop Manager Uninstalling the MultiPASS SoftwareRemoving the Printer and Fax Drivers Completing the Uninstall Process Uninstalling the Scan Software ScanGearReinstalling the Desktop Manager Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components Separation roller Clean ComponentsSeparation guide White sheet and scanning glass When you are finished, close the operator panel Press Function Press either Buttons until Printing the Nozzle CheckAppears in the LCD Press Function Cleaning the BJ Cartridge Print Head BC-22e Photo BJ Cartridge BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-20 Black BJ Cartridge BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge Using Ink Grasp both sides and lift it up Dispose Lift the green Slide the BJ cartridge straight into the cartridge holder Close the printer cover, and press Cartridge button Button Open Replacing a BJ Tank in the BC-21e Color BJ Cartridge Chapter Close the printer cover, and press the Cartridge button Open Ink Cartridge Storage Box Storing a BJ CartridgeClose All trays Transporting the MultiPASSPage Maintaining the MultiPASS C3500 Troubleshooting Troubleshooting Jams in the Automatic Document Feeder ADF Paper Jams Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems Problem Cause Solution Problem Cause Solution Print Quality Problems Specifications Color Printing Problems Paper Feeding Problems Right side of the sheet Appendix A, Specifications Faxing Problems Document Problem Cause Solution Print quality is poor Copying Problems Telephone Problems General Problems Technical Notes Using Other Bi-directional DevicesMultiPASS Hardware Cannot Initialize Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Paper Weight Margin Inches Printable Area-Papers BC-21e Color BJ Cartridge BJ Cartridges Transmission/reception memory Facsimile Ink saver Scanner Copier Effective scanning width Scanned image MultiPASS Desktop Manager for Windows Telephone General Specifications Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Enter today’s Time usingEntering Your User Information Twice Press START/COPY twice when the date and time are entered Then press When the faxAgain MultiPASS returns to standby mode