Printing Problems

Problem

Cause

Solution

The ALARM light

The MultiPASS may have a

Clear any paper jams. See

comes on and the

paper jam.

page 10-3.

MultiPASS beeps

 

 

while printing

 

If the MultiPASS has no

 

 

paper jam, unplug it, wait

 

 

5 seconds, then plug it in again.

 

 

If the problem is fixed, the

 

 

ALARM light will be off, the

 

 

BJ cartridge will move to its

 

 

home position, and the LCD

 

 

display will show the date and

 

 

Receive Mode (Standby Mode).

 

 

If the ALARM light stays on,

 

 

call the Customer Care Center.

 

 

See page 1-4.

 

 

 

Data from computer is

The power cord may not

Check that the power cord

not printed

be plugged in securely.

is plugged securely into the

 

 

unit and into the wall outlet.

 

 

If the MultiPASS is plugged

 

 

into a power strip, make sure

 

 

the power strip is plugged in

 

 

and turned on.

 

The interface cable may not

Check the interface cable

 

be securely connected to the

connection.

 

MultiPASS and the computer.

 

 

The interface cable may

Make sure the cable is a

 

not be the correct type.

bi-directional parallel interface

 

 

cable less than 6.6 feet in

 

 

length.

The MultiPASS may have been plugged in or the computer may have been turned on when you connected the interface cable.

The orange tape may not be removed from the BJ cartridge.

The BJ cartridge may not have been installed properly.

Unplug the MultiPASS and turn off the computer. Plug the unit back in and turn the computer back on again.

Be sure to remove the tape from the BJ cartridge when you install it. See page 9-14.

Make sure the BJ cartridge is installed correctly. See page 9-11.

Troubleshooting

 

 

Chapter 10

Troubleshooting 10-11

 

 

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Canon C3500 user manual Printing Problems, Problem Cause Solution