Paper Jams, Jams in the Automatic Document Feeder ADF | Canon C3500

Paper Jams

On occasion, the document feeding into the MultiPASS or the paper in its sheet feeder may misfeed or jam. You can usually clear the problem easily.

NYou need not unplug the MultiPASS to clear paper jams.

Jams in the Automatic Document Feeder (ADF)

CHECK DOCUMENT

Press STOP.

Stops the operation.

Open the	❍ Gently pull the operator panel toward you.
operator panel.	❍ It opens only slightly.
	❍ It opens only slightly.

Troubleshooting


Chapter 10	Troubleshooting 10-3

Image 263

Canon C3500 user manual Paper Jams, Jams in the Automatic Document Feeder ADF

Contents

MultiPASS C3500 Trademarks CopyrightDisclaimer Order Information Power RequirementsLocation Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, 7 Days a Week User’s Manual Using Your DocumentationConventions Quick Start Guide Viii Contents Sending Faxes With the MultiPASS C3500 Using the MultiPASS Desktop Manager Setting the Resolution Setting the Contrast Working With Documents in The Desktop Manager Scanning With the MultiPASS C3500 Maintaining the MultiPASS C3500 Setup and Other Utilities in the Desktop Manager Appendix B Using the MultiPASS C3500 as a Stand-alone Fax TroubleshootingAppendix a Specifications Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Canon Canada Getting Help From Canon Servicing the MultiPASS C3500 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C3500 Inside the Printer Area Back View LCD display Using the Operator PanelDocument feed lever Number buttons One-touch Speed Dial/Function buttonsStop button Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed the document Adding Pages to the Document Setting the Document Feed Lever Identifying Your Documents Press Copying DocumentsFeed If necessary Select Miscellaneous If the Power Goes OutUsing Switch Boxes Printing With MultiPASS C3500 Glossy Photo Paper Paper HandlingSelecting Paper Plain Paper Fabric Sheets High Resolution PaperShirt Transfers Greeting Cards Bubble Jet Paper water resistant Assorted Paper Starter Kit Paper GuidelinesHigh Gloss Film Transparencies Start your Installing a Printer DriverPrinting a Document Make sure Opening the Printer Properties Dialog Box in Windows 98/95 Printer Setup Within WindowsUsing the Printer Driver in Windows 98/95 Details Using the Windows TabsGeneral Graphics Paper Specifying Your Printing Options Setting Driver settings To achieve Print Quality Color Model Results Recommended Graphics Settings Using the Setup Analyzer For High Quality Color Printing Printing Speed Versus ColorFor Quick Color Printing Other Ways to Improve Print Speed in Windows For Monochrome Printing Use the Draft print quality Use Monochrome when possibleUse primary colors when printing presentation graphics Limit the number of colors on each Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Support up Auto Feed Guidelines Paper Limit Mark No GAP Here Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Arrange the stack of envelopes on a firm surface Now you can start your print operation Paper type Drying time Using Canon’s Specialty PapersSpecialty Paper Guidelines Uncurling Back Print Film About five Minutes Canon’s High Resolution Paper HR-101Using the Paper Output Guides Set up Using the Cleaning Sheet Printing With the MultiPASS C3500 Dial keypad Fabric Sheet FS-101To feed the sheet On the one Insert Printing On a Fabric Sheet Dry and then wash the fabric sheet Printing On Banner Paper Paper can flow over the edge as it exits the unit Length Required AdjustTray Paper along One Place the paper behind the MultiPASS on a flat surface Insert the first sheet into the sheet feeder until it stops Open Printing With the MultiPASS C3500 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager Document Toolbar Exploring the MultiPASS Desktop Manager WindowMenu Bar Work Area Action ToolbarFolders List Status Bar Command Bar Box Folder Using the Desktop Manager FoldersSystem-defined Folders Trash Folder User-defined FoldersScan Folder Sent Fax Folder Creating a New Folder Document View Viewing Documents in the Desktop Manager List View Viewing Documents Sorting Documents in the List Opening the Address Book Setting Up the Address Book Sorting the Address Book Working With Address Book Entries Adding and Editing an Individual Address Character Description Entering Fax Numbers, Phone Numbers, Mail Addresses Adding and Editing a Group Address Deleting an Address Book entry Using a Group AddressPrinting the Address Book Importing Addresses From a Text File Importing an Address Book Exporting the Address Book Using the MultiPASS Desktop Manager Sending Faxes With Party’s fax Number Sending a DocumentRegular Dialing Press START/COPY Load Automatic Dialing Dialing Sending a Document Using Group Dialing Automatic RedialingManual To Cancel Automatic Redialing Resending a Fax After an Error Other party Manual SendingPick up the telephone and dial the other party’s fax number Or # Cancel SendingPress Stop Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Specifying Send Fax Information Sending PC Faxes Including a fax recipient from the Address Book Specifying a Fax Recipient Entering a subject Defining Send Fax OptionsRemoving a fax recipient Adding a new recipient to the Address Book Entering fax sender information Previewing the cover Including annotations Processing the FaxEntering a memo Deleting the fax after sending Holding the fax Canceling the faxSending the fax later Creating a Fax Memo Sending a PC Fax From a Windows Application Sending Faxes With the MultiPASS C3500 Using the Send Fax Manager Faxes Sent Area Fax StatusToolbar Retry ActiveQueued Scheduled Sending a Fax Stopping an Active JobSending a Scheduled, Held, Failed, or Stopped PC Fax Deleting a Job Using the Fax LogViewing a Job Displaying the Fax Log Opening the MultiPASS Cover Page Designer Designing a Fax Cover File Toolbar Using the Cover Page Designer Layout Area Image ToolbarAnnotation Toolbox Data Fields Variables Background New command From File menuCreating a New Cover With Importing a cover page background Preparing the Cover Page BackgroundSave From the File Menu Setting Preferences Adding text to the cover Adding Labels and Text Editing text added to a cover Adding Graphics Creating a text stamp Inserting a text stamp Editing a text stampRemoving an image or text stamp Inserting a field Creating a Drawing GraphicAdding Variable Data Fields Modifying a Predefined Fax Cover Resizing a field Adjusting Text and Variable Fields Removing an Annotation Adjusting the Orientation and ViewCopying Fields Straightening a Document Display Adjusting the Display Scrolling through a Zoomed Cover Flipping a cover Editing the Base ImageSelecting an area of a cover Cropping a cover Changing Text Attributes Adding a Sticky-Note Annotation Adding Additional Annotations to Your CoverChanging Text Color Aligning Fields Editing the text in a sticky-note Highlighting Your DocumentAdding a sticky-note Renaming a Cover Reverting to the Last Saved Version Deleting a Cover Printing a Cover Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Receiving Faxes to the MultiPASS Desktop Manager Receiving While Copying, Printing, or Registering Receiving a Fax Into the In Box Printing a Received Fax When Your Computer Is Off Types of Ring Patterns Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Incoming Call Your Setting From Fax From Telephone Scanning With MultiPASS C3500 Preview Area Exploring the ScanGear Window Scan Option Tabs Scanning With the Desktop ManagerDisplaying Information About the Scan Driver Scanning From a Windows Application Text Enhanced Setting the Preview Scan OptionsSetting the Scan Mode Grayscale Creating a Custom Resolution Setting the Scan Resolution Setting Preferences Selecting a Standard Paper Size Setting Paper SizeSetting a Custom Paper Size Halftone Setting Black and White OptionsClearing the Preview Area Threshold Displaying Rulers Adjusting the Preview Image ViewAdjusting the Selection Size Changing the View Size Moving an Image Scaling the Image Output Size Reversing the Image ToneMirroring an Image Rotating an Image Adjusting Contrast and Brightness Scanning With the MultiPASS C3500 Selecting Documents in the Desktop Manager Managing Your Documents Desktop Manager Selecting a Document in List View Selecting a Document in Document View Printing a Document in the Desktop Manager Moving a Document Creating a Folder Copying a Document From One Folder to Another Copying a DocumentRenaming a Document or Folder Copying a Document Within the Same User-defined Folder Deleting a Document or Folder Deleting a Folder Restoring a Deleted DocumentDeleting a Document Importing a Document Emptying the Trash Folder Attaching a Document to Electronic Mail E-mail Exporting a Document Arranging documents manually Manipulating a Document in Document ViewArranging Documents in Document View Scrolling Through a Multi-page Document Splitting a Document Removing a Page From a Document Indexing and Searching for Documents Setting Up the IndexMerging a Document Adding a creator to the index Adding an owner to the index Adding keywords to the index Assigning Index Criteria to Documents Documents in Desktop Manager Working With Documents in the Desktop Manager Searching for Your Documents Search On Word Match Chapter Modifying a Document MultiPASS Viewer window is similar to this Exploring the MultiPASS Viewer Window Menu Bar Document Display Area Adjusting the Size and View of a DocumentAdjusting the Size of a Document Changing the Document Orientation Adjusting Your View of a Document Adjusting the Document and Display Size Scrolling through a Zoomed Cover Flipping a Document or Selected Area Editing the Base ImageCropping a document Adding Annotations to Your Document Setting Font Defaults Editing text added to a document Adding Text to a Document Adding a Sticky-Note Inserting a Stamp Creating a Text Stamp Highlighting Your Document Highlighting a region Revising Your Annotations Resizing the Annotation Selecting One or More AnnotationsMoving an Annotation Printing the Document Previewing the Document Before Printing Adjusting the MultiPASS Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities in the 8 Desktop Manager Fax Setup Setting Up Fax Preferences Display Language Setting Up Send Fax OptionsVolume Date Format Restoring the Default Settings Setting Up Advanced Send Fax Options Speed Error Correction ECMOff Hook Alarm On Error Resend Reduction Setting Up Receive Fax OptionsAnswer Receive Mode Paper Size Report Print Answer Silent ReceiveAnswer Number of Rings Receive Conditions Ink/Toner Saver Mode Setting Up Advanced Receive Fax Options Receive Fax If No Signal Fax/Telephone Switching OptionsDefault Action If No Answer to Telephone Answering Machine Mode Options Ring Pattern Drpd Switch OptionsRemote Receive Remote Identification Number Assigning an Individual to a Speed Dial Code Setting Up Speed Dial Assignments Defining a Group Speed Dial Code System Setup Document Deletion Launcher SetupInclude Annotations On Mail Attachments Setup and Other Utilities in the Desktop Manager Editing a Launcher Application Using the Launcher Placing a Phone Call Making a Phone Call From the Desktop Manager Using the MultiPASS Server Using the MultiPASS Server Window Using the Minimized MultiPASS Server Status Messages Closing the MultiPASS Server Error Warning Restarting the MultiPASS Server Removing the MultiPASS Server From StartUp Adding the MultiPASS Server to StartUp Disconnecting the MultiPASS Removing the Printer and Fax Drivers Uninstalling the MultiPASS SoftwareUninstalling the Desktop Manager Reinstalling the Desktop Manager Uninstalling the Scan Software ScanGearCompleting the Uninstall Process Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components Separation roller Clean ComponentsSeparation guide White sheet and scanning glass When you are finished, close the operator panel Appears in the LCD Printing the Nozzle CheckPress Function Press either Buttons until Press Function Cleaning the BJ Cartridge Print Head BC-22e Photo BJ Cartridge BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-20 Black BJ Cartridge BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge Using Ink Grasp both sides and lift it up Dispose Lift the green Slide the BJ cartridge straight into the cartridge holder Close the printer cover, and press Cartridge button Button Open Replacing a BJ Tank in the BC-21e Color BJ Cartridge Chapter Close the printer cover, and press the Cartridge button Close Storing a BJ CartridgeOpen Ink Cartridge Storage Box All trays Transporting the MultiPASSPage Maintaining the MultiPASS C3500 Troubleshooting Troubleshooting Jams in the Automatic Document Feeder ADF Paper Jams Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems Problem Cause Solution Problem Cause Solution Print Quality Problems Specifications Color Printing Problems Paper Feeding Problems Right side of the sheet Appendix A, Specifications Faxing Problems Document Problem Cause Solution Print quality is poor Copying Problems Telephone Problems General Problems MultiPASS Hardware Cannot Initialize Using Other Bi-directional DevicesTechnical Notes Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Paper Weight Margin Inches Printable Area-Papers BC-21e Color BJ Cartridge BJ Cartridges Transmission/reception memory Facsimile Ink saver Scanner Copier Effective scanning width Scanned image MultiPASS Desktop Manager for Windows Telephone General Specifications Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Enter today’s Time usingEntering Your User Information Twice Press START/COPY twice when the date and time are entered Again When the faxThen press MultiPASS returns to standby mode