Canon C3500 N

Troubleshooting

Paper Jams

On occasion,the document feeding into the MultiPASS or the paper in

its sheet feeder may misfeed or jam.You can usually clear the problem

easily.

NYou need not unplug the MultiPASS to clear paper jams.

Jams in the Automatic Document Feeder (ADF)

Stops the operation.

❍Gently pull the operator panel toward you.

❍It opens only slightly.

Open the

operator panel.

Press STOP.

CHECK DOCUMENT

Chapter 10 Troubleshooting 10-3

Contents

Main Copyright Disclaimer Trademarks USERS IN U.S.A. N PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location B. Order Information C. Power Requirements N RIGHTS OF THE TELEPHONE COMPANY WARNING USERS IN CANADA N PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location B. Order Information C. Power Requirements CAUTION CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, 7 DAYS A WEEK Using Your Documentation N Conventions C Page Contents Page Page Page Page Page 1 Introduction Supplies and Accessories BJ Cartridges and BJ Tanks N Canon Specialty Papers Getting Help From Canon Canon Canada Servicing the MultiPASS C3500 N Important Safety Instructions C Chapter 1 Introduction 1-7 Introduction Main Components of the MultiPASS C3500 Front View Back View Inside the Printer Area 1-8 Introduction Chapter 1 Using the Operator Panel Page Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing, Copying, or Scanning Loading the Document Page Adding Pages to the Document Setting the Document Feed Lever Identifying Your Documents N Copying Documents N N Miscellaneous If the Power Goes Out Using Switch Boxes Page Paper Handling Selecting Paper Banner Paper Brilliant White Paper Page Paper Guidelines Installing a Printer Driver Printing a Document Page Printer Setup Within Windows N Opening the Printer Properties Dialog Box in Windows 98/95 Using the Printer Driver in Windows 98/95 Using the Windows Tabs Chapter 2 Printing With the MultiPASS C3500 2-9 Printing Paper This tab allows you to specify page orientation,paper size, and type of print media. Graphics This tab allows you to specify print quality,color model, and print model. Specifying Your Printing Options Recommended Graphics Settings Using the Setup Analyzer Printing Speed Versus Color N For Quick Color Printing For High Quality Color Printing For Monochrome Printing Other Ways to Improve Print Speed in Windows Page Setting the Paper Thickness Lever N Page Printer Settings for Various Print Media Paper Paper thickness lever output Paper feed Media BC-21e BC-20 guides Method Limit (Sheets) Loading Paper Automatically Feeding Paper Page Auto Feed Guidelines Page Manually Feeding Paper N Page Printing On Envelopes Page Page Using Canons Specialty Papers N Specialty Paper Guidelines Uncurling Back Print Film Canons High Resolution Paper HR-101 Using the Paper Output Guides Using the Cleaning Sheet Page Press START/COPY. N Fabric Sheet FS-101 Printing On a Fabric Sheet Page Printing On Banner Paper N Page Page Page Page Page N 3 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager Exploring the MultiPASS Desktop Manager Window Page Page Using the Desktop Manager Folders System-defined Folders In Box Folder Scan Folder Sent Fax Folder User-defined Folders Creating a New Folder Viewing Documents in the Desktop Manager Document View List View Sorting Documents in the List Viewing Documents Setting Up the Address Book Opening the Address Book Working With Address Book Entries Sorting the Address Book Adding and Editing an Individual Address N Entering Fax Numbers, Phone Numbers, and E-mail Addresses Adding and Editing a Group Address Using a Group Address Deleting an Address Book entry Printing the Address Book Importing an Address Book Importing Addresses From a Text File N Exporting the Address Book Page N 4 Sending Faxes With the MultiPASS C3500 Sending a Document Regular Dialing Page Automatic Dialing Page Sending a Document Using Group Dialing Redialing Manual Automatic To Cancel Automatic Redialing N Resending a Fax After an Error Manual Sending Cancel Sending Sending a Document to More Than One Location (Sequential Broadcasting) N Transmitting the Document Page N Adjusting the Quality of Your Faxes Setting the Resolution Page Setting the Contrast Sending PC Faxes N Specifying Send Fax Information Specifying a Fax Recipient Defining Send Fax Options Page Processing the Fax Page Creating a Fax Memo N Sending a PC Fax From a Windows Application Page Using the Send Fax Manager Fax Status Page Stopping an Active Job Sending a Scheduled, Held, Failed, or Stopped PC Fax Sending a Fax Viewing a Job Using the Fax Log Displaying the Fax Log Designing a Fax Cover Page Opening the MultiPASS Cover Page Designer Using the Cover Page Designer Page Creating a New Cover Page Preparing the Cover Page Background Setting Preferences Adding Labels and Text N Adding Graphics Page Creating a Drawing Graphic Adding Variable Data Fields Modifying a Predefined Fax Cover Page Adjusting Text and Variable Fields Copying Fields Removing an Annotation Adjusting the Orientation and View Straightening a Document Display Adjusting the Display Scrolling through a Zoomed Cover Page Editing the Base Image Page Changing Text Color Aligning Fields Adding Additional Annotations to Your Cover Page Adding a Sticky-Note Annotation Highlighting Your Document Page Printing a Cover Page Deleting a Cover Page 5 Receiving Faxes Receiving Documents Receiving Documents AutomaticallyFax Only Mode N Receiving Both Documents and Telephone Calls AutomaticallyFax/Tel Mode How Fax/Tel Mode Works Receiving Documents ManuallyManual Mode Using the Telephone for Remote Reception of a Fax N Using an Answering MachineAns. Machine Mode N Using the MultiPASS With an Answering Machine Printing Documents Received in Memory N Receiving While Copying, Printing, or Registering Receiving Faxes to the MultiPASS Desktop Manager Page Printing a Received Fax When Your Computer Is Off N Using the Distinctive Ring Pattern Detection (DRPD) Feature Types of Ring Patterns How DRPD Responds to Calls Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature 6 Scanning With the MultiPASS C3500 Exploring the ScanGear Window Displaying Information About the Scan Driver Scanning With the Desktop Manager Scanning From a Windows Application Setting the Preview Scan Options Setting the Scan Mode Setting the Scan Resolution Creating a Custom Resolution Setting Preferences N Setting Paper Size Selecting a Standard Paper Size Setting a Custom Paper Size Setting Black and White Options Adjusting the Preview Image for Final Scan Clearing the Preview Area Adjusting the Preview Image View Changing the View Size Displaying Rulers Adjusting the Selection Size Moving an Image Reversing the Image Tone Mirroring an Image Rotating an Image Scaling the Image Output Size Adjusting Contrast and Brightness Page Managing Your Documents in the Desktop Manager Selecting Documents in the Desktop Manager 7 Working With Documents in the Desktop Manager Page Printing a Document in the Desktop Manager Creating a Folder Moving a Document Copying a Document Copying a Document Within the Same User-defined Folder Copying a Document From One Folder to Another Renaming a Document or Folder Deleting a Document or Folder Deleting a Document N Deleting a Folder Restoring a Deleted Document Emptying the Trash Folder Importing a Document Exporting a Document Attaching a Document to Electronic Mail (E-mail) Manipulating a Document in Document View Arranging Documents in Document View Scrolling Through a Multi-page Document Removing a Page From a Document Splitting a Document Merging a Document Indexing and Searching for Documents Setting Up the Index Page Page Page Assigning Index Criteria to Documents Page Page Page Page Page Modifying a Document Exploring the MultiPASS Viewer Window Page Adjusting the Size and View of a Document Adjusting the Size of a Document Adjusting Your View of a Document Changing the Document Orientation Straightening a Document Display Adjusting the Document and Display Size Scrolling through a Zoomed Cover Page Editing the Base Image Cropping a document Flipping a Document or Selected Area Adding Annotations to Your Document Setting Font Defaults Adding Text to a Document Adding a Sticky-Note Inserting a Stamp Creating a Text Stamp Highlighting Your Document Creating a Drawing Graphic Revising Your Annotations Selecting One or More Annotations Moving an Annotation Resizing the Annotation Copying Fields Removing an Annotation N Reverting to the Last Saved Version Printing the Document Previewing the Document Before Printing Adjusting the MultiPASS Viewer Default Options Page Page Fax Setup N Setting Up Fax Preferences Setting Up Send Fax Options Restoring the Default Settings Setting Up Advanced Send Fax Options Page Setting Up Receive Fax Options Restoring the Default Settings Setting Up Advanced Receive Fax Options Page Page Setting Up Speed Dial Assignments Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code System Setup Launcher Setup N Editing a Launcher Application Using the Launcher Making a Phone Call From the Desktop Manager Placing a Phone Call Using the MultiPASS Server Using the Minimized MultiPASS Server Using the MultiPASS Server Window Status Messages Closing the MultiPASS Server Removing the MultiPASS Server From StartUp Restarting the MultiPASS Server Adding the MultiPASS Server to StartUp Disconnecting the MultiPASS Uninstalling the MultiPASS Software Removing the Printer and Fax Drivers Uninstalling the Desktop Manager Uninstalling the Scan Software (ScanGear) N Completing the Uninstall Process Reinstalling the Desktop Manager Page MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components C Page Printing the Nozzle Check Cleaning the BJ Cartridge Print Head C BJ Cartridge Guidelines BJ Cartridge and BJ Tank Maintenance C Using Ink N Replacing the BJ Cartridge Page C Page N Replacing a BJ Tank in the BC-21e Color BJ Cartridge C Page N Storing a BJ Cartridge N Transporting the MultiPASS Page Page N Troubleshooting 10 Page Paper Jams N Jams in the Automatic Document Feeder (ADF) Page Jams in the Sheet Feeder LCD Messages Page Page Page Page Printing Problems Page Page Print Quality Problems Page Color Printing Problems Paper Feeding Problems Page Faxing Problems Page Page Page Telephone Problems Copying Problems General Problems Technical Notes Using Other Bi-directional Devices MultiPASS Hardware Cannot Initialize N Memory Clear Report A Specifications Printing Specifications Printing Method Paper Handling Page Printable AreaPapers Printable AreaEnvelopes BJ Cartridges BC-21e Color BJ Cartridge BC-20 Black BJ Cartridge BC-22e Photo BJ Cartridge Facsimile Dialing Networking Report/reference Ink saver Copier Scanner Page Scanned image MultiPASS Desktop Manager for Windows System Requirements PC Fax General Specifications Page Page N B LCD Menu System Using the MultiPASS C3500 as a Stand-alone Fax N Entering Information in the MultiPASS Entering Your User Information