Problem

Cause

Solution

Cannot receive a

The MultiPASS may not be

To receive faxes automatically,

fax automatically

set to receive automatically.

the Receive mode must be

 

 

Fax Only or Fax/Tel mode.

 

The MultiPASS may have a

Print out any document

 

document stored in memory.

stored in memory. (See

 

 

page 5-5.)

The MultiPass Desktop Manager may have received the fax.

An error may have occured during reception.

The sheet feeder may be empty.

The telephone line may not be connected properly.

The MultiPASS is printing a document.

Check the In Box in the Desktop Manager.

Check the LCD for an error message. See page 10-6.

Make sure paper is loaded in the sheet feeder.

Make sure all phone line connections are secure.

The incoming fax is stored in memory and will print when the print job is complete.

The MultiPASS does

The MultiPASS may not

For the MultiPASS to switch

not switch automatically

be in Fax/Tel mode.

automatically between

between telephone and

 

telephone and fax reception,

fax transmissions

 

the Receive mode must be

 

 

set to Fax/Tel mode.

There may be a document in memory.

An error may have occured during reception.

The sheet feeder may be empty.

The sending fax may not send the CNG signal that tells the MultiPASS that the incoming signal is a fax.

Make sure you have printed out any documents in memory.

Check the LCD for an error message. See page 10-6.

Make sure paper is loaded in the sheet feeder.

Some fax units cannot send the CNG signal that tells your MultiPASS the incoming signal is from a fax. In such cases, you will have to receive the document manually.

Cannot receive a

You may have pressed

document manually

START/COPY after hanging

 

up the telephone.

Always press START/COPY before hanging up the telephone. Do not press START/COPY after you hang up the telephone; this will disconnect the call.

Troubleshooting

Chapter 10

Troubleshooting 10-21

Page 281
Image 281
Canon C3500 user manual Problem Cause Solution