Canon C3500 user manual Problem Cause Solution

Problem	Cause	Solution
Cannot receive a	The MultiPASS may not be	To receive faxes automatically,
fax automatically	set to receive automatically.	the Receive mode must be
		Fax Only or Fax/Tel mode.
	The MultiPASS may have a	Print out any document
	document stored in memory.	stored in memory. (See
		page 5-5.)

The MultiPass Desktop Manager may have received the fax.

An error may have occured during reception.

The sheet feeder may be empty.

The telephone line may not be connected properly.

The MultiPASS is printing a document.

Check the In Box in the Desktop Manager.

Check the LCD for an error message. See page 10-6.

Make sure paper is loaded in the sheet feeder.

Make sure all phone line connections are secure.

The incoming fax is stored in memory and will print when the print job is complete.

The MultiPASS does	The MultiPASS may not	For the MultiPASS to switch
not switch automatically	be in Fax/Tel mode.	automatically between
between telephone and		telephone and fax reception,
fax transmissions		the Receive mode must be
		set to Fax/Tel mode.

There may be a document in memory.

An error may have occured during reception.

The sheet feeder may be empty.

The sending fax may not send the CNG signal that tells the MultiPASS that the incoming signal is a fax.

Make sure you have printed out any documents in memory.

Check the LCD for an error message. See page 10-6.

Make sure paper is loaded in the sheet feeder.

Some fax units cannot send the CNG signal that tells your MultiPASS the incoming signal is from a fax. In such cases, you will have to receive the document manually.

Cannot receive a	You may have pressed
document manually	START/COPY after hanging
	up the telephone.

Always press START/COPY before hanging up the telephone. Do not press START/COPY after you hang up the telephone; this will disconnect the call.

Troubleshooting

Chapter 10 Troubleshooting 10-21