Problem Cause Solution | Canon C3500 specs

Problem	Cause	Solution
The printed output is	There may be a communication	Make sure the computer
not what you expected	problem between the MultiPASS	and the application are
	and your computer.	configured correctly for
		communicating with the
		MultiPASS.
	The interface cable may not	Check the interface cable’s
	be securely connected to the	connections.
	MultiPASS and the computer.
	The interface cable may not	Make sure you are using a
	be the correct type.	bi-directional parallel interface
		cable that is less than 6 feet
		(2 m) long.
	You may not be using the	Make sure you have
	correct printer driver.	selected the MultiPASS
		printer in your application.

Another hardware device or software application is attempting to communicate with the same parallel port to which the MultiPASS is connected.

You may not have the best media type selected.

Disconnect the peripheral device and uninstall or remove any software associated with this device and any software communicating with the parallel port.

Try selecting Coated Paper for the Media Type rather than Plain Paper. See page 2-9.

Previous software settings	Make sure the MultiPASS
may not be cleared.	was cleared of the previous
	software settings before the
	print job started. See the
	application’s documentation.

Printout does not	Paper may not be loaded
match paper size	and aligned correctly in
	the sheet feeder.
	The application’s page
	size and margin settings
	may be incorrect.

Make sure the paper is loaded and aligned correctly. See page 2-19.

Make sure the paper size and margin set in your application are correct for the paper in the sheet feeder.

	The selected printer driver	Make sure you select the
	may be incorrect.	MultiPASS printer in your
		application.

The MultiPASS suspends	The print head may have	Stop your print operation
print after every line is	become too hot. If this happens,	and wait several minutes to
printed	the MultiPASS may be slowing	allow the unit to cool. Then
	its print speed at the end of each	start your operation again.
	line to protect the print head.

Troubleshooting

Chapter 10

Troubleshooting 10-13

Image 273

Canon C3500 user manual Problem Cause Solution

Contents

MultiPASS C3500 Copyright DisclaimerTrademarks Power Requirements LocationOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, 7 Days a Week Conventions Using Your DocumentationQuick Start Guide User’s Manual Viii Contents Sending Faxes With the MultiPASS C3500 Using the MultiPASS Desktop Manager Setting the Resolution Setting the Contrast Working With Documents in The Desktop Manager Scanning With the MultiPASS C3500 Maintaining the MultiPASS C3500 Setup and Other Utilities in the Desktop Manager Troubleshooting Appendix a SpecificationsAppendix B Using the MultiPASS C3500 as a Stand-alone Fax Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Canon Canada Getting Help From Canon Servicing the MultiPASS C3500 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C3500 Inside the Printer Area Back View Using the Operator Panel Document feed leverLCD display One-touch Speed Dial/Function buttons Stop buttonNumber buttons Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed the document Adding Pages to the Document Setting the Document Feed Lever Identifying Your Documents Copying Documents FeedPress If necessary Select If the Power Goes Out Using Switch BoxesMiscellaneous Printing With MultiPASS C3500 Selecting Paper Paper HandlingPlain Paper Glossy Photo Paper Shirt Transfers Greeting Cards High Resolution PaperBubble Jet Paper water resistant Fabric Sheets High Gloss Film Paper GuidelinesTransparencies Assorted Paper Starter Kit Installing a Printer Driver Printing a DocumentStart your Make sure Printer Setup Within Windows Using the Printer Driver in Windows 98/95Opening the Printer Properties Dialog Box in Windows 98/95 Using the Windows Tabs GeneralDetails Graphics Paper Specifying Your Printing Options Setting Driver settings To achieve Print Quality Color Model Results Recommended Graphics Settings Using the Setup Analyzer Printing Speed Versus Color For Quick Color PrintingFor High Quality Color Printing Other Ways to Improve Print Speed in Windows For Monochrome Printing Use primary colors when printing presentation graphics Use Monochrome when possibleLimit the number of colors on each Use the Draft print quality Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Support up Auto Feed Guidelines Paper Limit Mark No GAP Here Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Arrange the stack of envelopes on a firm surface Now you can start your print operation Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper type Drying time Uncurling Back Print Film Canon’s High Resolution Paper HR-101 Using the Paper Output GuidesAbout five Minutes Set up Using the Cleaning Sheet Printing With the MultiPASS C3500 To feed the sheet Fabric Sheet FS-101On the one Dial keypad Insert Printing On a Fabric Sheet Dry and then wash the fabric sheet Printing On Banner Paper Paper can flow over the edge as it exits the unit Tray AdjustPaper along One Length Required Place the paper behind the MultiPASS on a flat surface Insert the first sheet into the sheet feeder until it stops Open Printing With the MultiPASS C3500 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager Exploring the MultiPASS Desktop Manager Window Menu BarDocument Toolbar Action Toolbar Folders ListWork Area Status Bar Command Bar Using the Desktop Manager Folders System-defined FoldersBox Folder Scan Folder User-defined FoldersSent Fax Folder Trash Folder Creating a New Folder Document View Viewing Documents in the Desktop Manager List View Viewing Documents Sorting Documents in the List Opening the Address Book Setting Up the Address Book Sorting the Address Book Working With Address Book Entries Adding and Editing an Individual Address Character Description Entering Fax Numbers, Phone Numbers, Mail Addresses Adding and Editing a Group Address Using a Group Address Printing the Address BookDeleting an Address Book entry Importing Addresses From a Text File Importing an Address Book Exporting the Address Book Using the MultiPASS Desktop Manager Sending Faxes With Sending a Document Regular DialingParty’s fax Number Press START/COPY Load Automatic Dialing Dialing Sending a Document Using Group Dialing Redialing ManualAutomatic To Cancel Automatic Redialing Resending a Fax After an Error Manual Sending Pick up the telephone and dial the other party’s fax numberOther party Cancel Sending Press StopOr # Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Specifying Send Fax Information Sending PC Faxes Including a fax recipient from the Address Book Specifying a Fax Recipient Removing a fax recipient Defining Send Fax OptionsAdding a new recipient to the Address Book Entering a subject Entering fax sender information Previewing the cover Entering a memo Processing the FaxDeleting the fax after sending Including annotations Canceling the fax Sending the fax laterHolding the fax Creating a Fax Memo Sending a PC Fax From a Windows Application Sending Faxes With the MultiPASS C3500 Using the Send Fax Manager Fax Status ToolbarFaxes Sent Area Queued ActiveScheduled Retry Stopping an Active Job Sending a Scheduled, Held, Failed, or Stopped PC FaxSending a Fax Using the Fax Log Viewing a JobDeleting a Job Displaying the Fax Log Opening the MultiPASS Cover Page Designer Designing a Fax Cover File Toolbar Using the Cover Page Designer Annotation Toolbox Image ToolbarData Fields Variables Layout Area Creating a New Cover New command From File menuWith Background Preparing the Cover Page Background SaveImporting a cover page background From the File Menu Setting Preferences Adding text to the cover Adding Labels and Text Editing text added to a cover Adding Graphics Creating a text stamp Editing a text stamp Removing an image or text stampInserting a text stamp Creating a Drawing Graphic Adding Variable Data FieldsInserting a field Modifying a Predefined Fax Cover Resizing a field Adjusting Text and Variable Fields Adjusting the Orientation and View Copying FieldsRemoving an Annotation Straightening a Document Display Adjusting the Display Scrolling through a Zoomed Cover Selecting an area of a cover Editing the Base ImageCropping a cover Flipping a cover Changing Text Attributes Changing Text Color Adding Additional Annotations to Your CoverAligning Fields Adding a Sticky-Note Annotation Highlighting Your Document Adding a sticky-noteEditing the text in a sticky-note Renaming a Cover Reverting to the Last Saved Version Deleting a Cover Printing a Cover Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Receiving Faxes to the MultiPASS Desktop Manager Receiving While Copying, Printing, or Registering Receiving a Fax Into the In Box Printing a Received Fax When Your Computer Is Off Types of Ring Patterns Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Incoming Call Your Setting From Fax From Telephone Scanning With MultiPASS C3500 Preview Area Exploring the ScanGear Window Scanning With the Desktop Manager Displaying Information About the Scan DriverScan Option Tabs Scanning From a Windows Application Setting the Scan Mode Setting the Preview Scan OptionsGrayscale Text Enhanced Creating a Custom Resolution Setting the Scan Resolution Setting Preferences Setting Paper Size Setting a Custom Paper SizeSelecting a Standard Paper Size Clearing the Preview Area Setting Black and White OptionsThreshold Halftone Adjusting the Selection Size Adjusting the Preview Image ViewChanging the View Size Displaying Rulers Moving an Image Mirroring an Image Reversing the Image ToneRotating an Image Scaling the Image Output Size Adjusting Contrast and Brightness Scanning With the MultiPASS C3500 Selecting Documents in the Desktop Manager Managing Your Documents Desktop Manager Selecting a Document in List View Selecting a Document in Document View Printing a Document in the Desktop Manager Moving a Document Creating a Folder Renaming a Document or Folder Copying a DocumentCopying a Document Within the Same User-defined Folder Copying a Document From One Folder to Another Deleting a Document or Folder Restoring a Deleted Document Deleting a DocumentDeleting a Folder Importing a Document Emptying the Trash Folder Attaching a Document to Electronic Mail E-mail Exporting a Document Arranging Documents in Document View Manipulating a Document in Document ViewScrolling Through a Multi-page Document Arranging documents manually Splitting a Document Removing a Page From a Document Setting Up the Index Merging a DocumentIndexing and Searching for Documents Adding a creator to the index Adding an owner to the index Adding keywords to the index Assigning Index Criteria to Documents Documents in Desktop Manager Working With Documents in the Desktop Manager Searching for Your Documents Search On Word Match Chapter Modifying a Document MultiPASS Viewer window is similar to this Exploring the MultiPASS Viewer Window Menu Bar Adjusting the Size and View of a Document Adjusting the Size of a DocumentDocument Display Area Changing the Document Orientation Adjusting Your View of a Document Adjusting the Document and Display Size Scrolling through a Zoomed Cover Editing the Base Image Cropping a documentFlipping a Document or Selected Area Adding Annotations to Your Document Setting Font Defaults Editing text added to a document Adding Text to a Document Adding a Sticky-Note Inserting a Stamp Creating a Text Stamp Highlighting Your Document Highlighting a region Revising Your Annotations Selecting One or More Annotations Moving an AnnotationResizing the Annotation Printing the Document Previewing the Document Before Printing Adjusting the MultiPASS Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities in the 8 Desktop Manager Fax Setup Setting Up Fax Preferences Volume Setting Up Send Fax OptionsDate Format Display Language Restoring the Default Settings Setting Up Advanced Send Fax Options Off Hook Alarm Error Correction ECMOn Error Resend Speed Answer Receive Mode Setting Up Receive Fax OptionsPaper Size Reduction Answer Number of Rings Answer Silent ReceiveReceive Conditions Report Print Ink/Toner Saver Mode Setting Up Advanced Receive Fax Options Default Action If No Answer to Telephone Fax/Telephone Switching OptionsAnswering Machine Mode Options Receive Fax If No Signal Remote Receive Drpd Switch OptionsRemote Identification Number Ring Pattern Assigning an Individual to a Speed Dial Code Setting Up Speed Dial Assignments Defining a Group Speed Dial Code System Setup Include Annotations On Launcher SetupMail Attachments Document Deletion Setup and Other Utilities in the Desktop Manager Editing a Launcher Application Using the Launcher Placing a Phone Call Making a Phone Call From the Desktop Manager Using the MultiPASS Server Using the MultiPASS Server Window Using the Minimized MultiPASS Server Status Messages Closing the MultiPASS Server Error Warning Restarting the MultiPASS Server Removing the MultiPASS Server From StartUp Adding the MultiPASS Server to StartUp Disconnecting the MultiPASS Uninstalling the MultiPASS Software Uninstalling the Desktop ManagerRemoving the Printer and Fax Drivers Uninstalling the Scan Software ScanGear Completing the Uninstall ProcessReinstalling the Desktop Manager Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components Separation guide Clean ComponentsWhite sheet and scanning glass Separation roller When you are finished, close the operator panel Printing the Nozzle Check Press Function Press either Buttons untilAppears in the LCD Press Function Cleaning the BJ Cartridge Print Head BC-21e Color BJ Cartridge BJ Cartridge GuidelinesBC-20 Black BJ Cartridge BC-22e Photo BJ Cartridge BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge Using Ink Grasp both sides and lift it up Dispose Lift the green Slide the BJ cartridge straight into the cartridge holder Close the printer cover, and press Cartridge button Button Open Replacing a BJ Tank in the BC-21e Color BJ Cartridge Chapter Close the printer cover, and press the Cartridge button Storing a BJ Cartridge Open Ink Cartridge Storage BoxClose All trays Transporting the MultiPASSPage Maintaining the MultiPASS C3500 Troubleshooting Troubleshooting Jams in the Automatic Document Feeder ADF Paper Jams Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems Problem Cause Solution Problem Cause Solution Print Quality Problems Specifications Color Printing Problems Paper Feeding Problems Right side of the sheet Appendix A, Specifications Faxing Problems Document Problem Cause Solution Print quality is poor Copying Problems Telephone Problems General Problems Using Other Bi-directional Devices Technical NotesMultiPASS Hardware Cannot Initialize Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Paper Weight Margin Inches Printable Area-Papers BC-21e Color BJ Cartridge BJ Cartridges Transmission/reception memory Facsimile Ink saver Scanner Copier Effective scanning width Scanned image MultiPASS Desktop Manager for Windows Telephone General Specifications Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Entering Your User Information Time usingTwice Enter today’s Press START/COPY twice when the date and time are entered When the fax Then pressAgain MultiPASS returns to standby mode