Canon C3500 user manual Color Printing Problems

Color Printing Problems

Problem Cause Solution

Printer prints only in black (you are printing from an application that supports color printing but your output is black ink only)

The MultiPASS printer driver may not be selected.

The printer driver may not be selecting color.

Make sure the MultiPASS is the default printer in your application.

Check that you selected Color in the Color Model dialog box of the Graphics tab of the printer driver.

	The color BJ cartridge may	Print the Nozzle Check pattern
	not be installed or may not	to make sure the BC-21e Color
	be working properly.	BJ Cartridge is installed and
		firing correctly.
		If a BJ tank is empty, replace it.
	The print head unit may	Clean the print head (see
	need cleaning.	page 9-8).
	The application you are using	Make sure your application
	may not support color	supports color printing.
	printing.
Colors are broken or	The print mode may be	If you are printing high
uneven	wrong.	density graphics on plain
		paper, set the Media Type to
		Coated Paper on the Paper tab
		of the printer driver.
	If you are printing a thin	Choose cyan, yellow,
	line with a nonprimary	magenta, or black instead.
	color, your software may
	be telling the unit to place
	a color every other dot,
	with white in between.
Colors print incorrectly	The MultiPASS printer	Make sure the MultiPASS
	driver may not be selected.	is the default printer in your
		application.

The driver may not be selecting color.

Check that you selected Color in the Color Model dialog box in the Graphics tab of the printer driver.

	The driver may not be	Make sure the correct paper
	selecting the right media.	type is set in the driver.
Colors are missing	The print head may need to	Clean the print head (see
	be cleaned.	page 9-8).

10-16 Troubleshooting Chapter 10