Color Printing Problems

Problem

Cause

Solution

Printer prints only in black (you are printing from an application that supports color printing but your output is black ink only)

The MultiPASS printer driver may not be selected.

The printer driver may not be selecting color.

Make sure the MultiPASS is the default printer in your application.

Check that you selected Color in the Color Model dialog box of the Graphics tab of the printer driver.

 

The color BJ cartridge may

Print the Nozzle Check pattern

 

not be installed or may not

to make sure the BC-21e Color

 

be working properly.

BJ Cartridge is installed and

 

 

firing correctly.

 

 

If a BJ tank is empty, replace it.

 

The print head unit may

Clean the print head (see

 

need cleaning.

page 9-8).

 

The application you are using

Make sure your application

 

may not support color

supports color printing.

 

printing.

 

 

 

 

Colors are broken or

The print mode may be

If you are printing high

uneven

wrong.

density graphics on plain

 

 

paper, set the Media Type to

 

 

Coated Paper on the Paper tab

 

 

of the printer driver.

 

If you are printing a thin

Choose cyan, yellow,

 

line with a nonprimary

magenta, or black instead.

 

color, your software may

 

 

be telling the unit to place

 

 

a color every other dot,

 

 

with white in between.

 

 

 

 

Colors print incorrectly

The MultiPASS printer

Make sure the MultiPASS

 

driver may not be selected.

is the default printer in your

 

 

application.

The driver may not be selecting color.

Check that you selected Color in the Color Model dialog box in the Graphics tab of the printer driver.

 

The driver may not be

Make sure the correct paper

 

selecting the right media.

type is set in the driver.

 

 

 

Colors are missing

The print head may need to

Clean the print head (see

 

be cleaned.

page 9-8).

10-16 Troubleshooting

Chapter 10

Page 276
Image 276
Canon C3500 user manual Color Printing Problems